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Network with CBTS at VMworld 2019, VMware’s digital infrastructure event of the year

As America’s SD-WAN 2018 VMware Partner Innovation Award winner, CBTS is participating in the SD-WAN Lounge at VMworld 2019, the industry’s premier digital infrastructure event, held in San Francisco, August 25 to 29, 2019.

The SD-WAN Lounge will serve as a destination for all the SD-WAN buzz and networking with premier partners.

With more than 21,000 attendees, VMworld 2019 offers opportunities for education and training, as well as insights into current and future trends in digital infrastructure technology and digital transformation.

Through more than 700 sessions, VMworld will address VMware’s vision and roadmap for solutions related to private and public clouds, modern apps, networking and security, digital workspaces, and emerging trends.

Attendees will have the opportunity to network with industry leaders, make connections, get direct experience with training and hands-on labs, and discover new product breakthroughs. To learn more about VMworld and why you should attend, please visit vmware.com.

Building on the CBTS VMware Partner Innovation Award

Participation in the SD-WAN Lounge builds on CBTS being recognized as the Americas 2018 VMware Partner Innovation Award in the VMware SD-WAN by VeloCloud Solution category.

The award recognizes the commitment CBTS has in providing outstanding client experiences as we design custom solutions to future-proof our clients’ networks.

Participating in the SD-WAN Lounge provides CBTS with the opportunity to showcase the power of our SD-WAN solutions, learn from our peers, and gain deep insight into emerging industry trends.

SD-WAN: Innovative and market-disrupting technology

SD-WAN, or software-defined wide area network, moves network control to the cloud, making it easier to configure, upgrade, and manage from a single dashboard. This reduces operational costs and complexity and makes SD-WAN accessible to small and medium-sized businesses. The reduced complexity makes SD-WAN an attractive option for small to mid-sized businesses who have smaller IT departments or limited IT support.

Check out our SD-WAN CIO Toolkit to learn why successful businesses choose CBTS as their provider of advanced networking solutions.

Look at our guide to learn more about CBTS SD-WAN solutions powered by VeloCloud, now part of VMware.

 


 
 

About VMware
VMware powers the world’s complex digital infrastructure. With cloud, networking and security, and digital workspace offerings, VMware provides a dynamic and efficient digital foundation for over 500,000 companies globally, aided by an ecosystem of 75,000 partners.

Based in Palo Alto, California, VMware is committed to being a force for good, from breakthrough innovations to global impact. For more information, please visit www.vmware.com

VMware, VMware Cloud, VMware SD-WAN, and VeloCloud are registered trademarks or trademarks of VMware, Inc. or its subsidiaries in the United States and other jurisdictions.

About CBTS
CBTS is a wholly owned subsidiary of Cincinnati Bell (NYSE:CBB) that serves enterprise and midmarket clients in all industries across the United States and Canada. From Unified Communications to Cloud Services and beyond, CBTS combines deep technical expertise with a full suite of flexible technology solutions to drive business outcomes, improve operational efficiency, mitigate risk, and reduce costs for its clients. For more information, please visit
www.cbts.com.

CBTS SD-WAN wins Product of the Year Award from CIOReview

Today’s business leaders place ever-increasing demands on enterprise networks from data-driven technologies to gain better insights and make quick, smart decisions to achieve their business goals.

Now, more than ever, enterprise networks require agility, intelligence, scalability, and alignment to unique business segment needs–across public, private, and hybrid clouds.

That’s where SD-WAN excels.

By integrating SD-WAN into a multi-cloud strategy, organizations:

  1. Improve their connectivity.
  2. Boost their security.
  3. Simplify the deployment and management of their network services.


The results:

  1. Quality, optimized bandwidth.
  2. Better cloud application performance at lower costs.

CBTS customizes SD-WAN for clients

Joe Putnick, Vice President and Principal of the Communications Practice at CBTS, recently sat down with CIOReview to discuss the valuable additions SD-WAN brings to the table.

For organizations considering a move from traditional MPLS networks to future-forward software-defined networking, Putnick can’t stress enough the importance of finding a vetted SD-WAN partner to assist with the transition.

CBTS has extensive experience and expertise in providing the digital business, communications, and networking solutions that the modern enterprise requires to stay competitive in today’s ever-advancing technology landscape.

In fact, CBTS was honored with a 2018 VMware Partner Innovation Award in the VMware SD-WAN by VeloCloud category. CBTS was also honored with the 2019 SD-WAN Product of the Year Award from CIOReview and greatly appreciates the recognition.

To maximize efficiency with regard to communications, Putnick firmly believes that a one-size-fits-all solution can never measure up to a customized one.

We don’t view SD-WAN as a specific product that can apply to any and every customer. We offer multiple solutions within the SD-WAN portfolio and assist our clients through the entire journey. To us, the people and processes enable the technology, and not the other way around.


Joe Putnick
Vice President and Principal, Communications Practice
CBTS

Through our SD-WAN solution, we are enabling our clients to experience network-wide visibility, reduced barriers to using cloud-based applications and services, and lower total cost of ownership.

What differentiates CBTS from the rest?

To put it best, Putnick says, “Beyond the feature sets of any SD-WAN, we build solutions that center on enriching the end-user experience, reducing complexity, and reducing costs.”

Our goal is to custom-tailor solutions that meet our client’s unique needs. Plus, our SD-WAN solutions are vendor and bandwidth agnostic, meaning they are not married to a particular vendor and can scale in step with your business growth.

Future-proof your network with managed SD-WAN services from CBTS and read the full interview here.

CBTS showcases HPE partnership at Discover 2019

The blizzard of innovation at this year’s Hewlett Packard Enterprise Discover 2019 conference is a testament to HPE’s bold technology and business model innovation bets.

CBTS, which is an HPE Platinum partner, was among the conference participants, and Ron Nemecek, Business Alliance Manager for CBTS, participated in a panel discussion. Ron discussed a recent CBTS-HPE collaboration on behalf of a global financial services firm that needed to refresh its data center infrastructure for multiple United Kingdom locations.

CBTS and HPE partnered on a solution that features the latest technology, is sized effectively, and is structured to align the costs of the refresh and new IT infrastructure to the business usage. The solution is delivered via HPE GreenLake Flex Capacity to eliminate the extensive cost of over-provisioning.

It’s a great example of how HPE’s innovation has extended beyond tech products and services into business outcomes for customers, Ron said.

“The new innovation that HPE brings to the marketplace is business solutions and business outcomes that are really desired by our customers, because they only want to pay for what they use moving forward,” Ron said.

“Customers are telling us that CBTS and HPE have listened to what they have been asking for years — getting them out of paying for technology they are not going to use.”

Nemecek said customers are impressed with the GreenLake consumption experience.

“They can’t believe that it is true, and that a company came to them with a partnership to solve the business problem they have had for decades,” Ron said. “That is the innovation that HPE has brought to the marketplace, and they have empowered it through partners with GreenLake 3.0.”

Ron said he sees exponential growth ahead with GreenLake.

“This is what our customers are looking for, and we are going to address their needs,” he said.

Click here to learn how partnering with CBTS drives cutting-edge capabilities.

CBTS, HPE partner to support global financial firm

A global financial services firm recently turned to CBTS to help refresh its data center infrastructure for multiple United Kingdom locations. CBTS and HPE partnered on a solution that features the latest technology, is sized effectively, and is structured to align the costs of the refresh and new IT infrastructure to the business usage.

A thorough review of the client’s IT requirements and technology needs determined that the new infrastructure would be optimized by a combination of HPE Synergy, HPE 3PAR, and HPE StoreOnce.  The solution is delivered via HPE GreenLake Flex Capacity to eliminate the extensive cost of over-provisioning.

This collaboration on behalf of our client exemplifies the powerful CBTS-HPE relationship. Ron Nemecek, Business Alliance Manager at CBTS, recently shared his thoughts about working with HPE while attending HPE Discover, where he participated in the partner panel discussion.

Please discuss the CBTS-HPE partnership.

At CBTS we trust in our strategic relationship with HPE.  This trust, nurtured over 30-plus years, is the foundation of our success with HPE.  Our relationship with HPE at all levels is predictable and enables CBTS to address clients’ needs quickly and effectively, driving business results.

How does the HPE portfolio and partner programs, trainings and executive support help CBTS win business and grow?

The extensive HPE portfolio of products and services is critical to our ability to assemble comprehensive, valuable, and innovative IT solutions for our clients.  By taking advantage of HPE certifications, local training events, HPE Aspire, and webinars, our CBTS team is always at the forefront in understanding the latest products and innovations available from HPE.

Our clients benefit from the CBTS HPE subject matter expertise and our extensive experience in delivering HPE solutions across multiple industries in the global marketplace. CBTS greatly values our relationships and access to HPE executives, our executive sponsors, partner business managers, and other strategic resources.  These relationships with HPE enable CBTS to support our valued clients, earn their business in the most complex situations, and maintain this business relationship over the long term.

How do you go above and beyond for your customers?

CBTS invests in our associates’ pursuit of HPE certifications.  Currently, CBTS associates hold over 260 HPE technical and sales certifications.  Our clients benefit greatly by engaging with our extensive staff of HPE-certified professionals who are subject matter experts in all HPE products and services.

Clients can effectively evaluate all options and collaborate with CBTS on the solution that will result in the right business outcome. We enhance the investment in our client relationships by hosting them at local HPE events, HPE Discover, Aruba Atmosphere, and our exclusive CBTS/HPE andAruba quarterly briefing events at the HPE EBC.

 

Learn more about the agile and responsive IT solutions offered by our IT experts.

Read about how CBTS partnered with a major global specialty retailer to optimize its eCommerce performance to maximize uptime and ensure security.

CBTS introduces new cloud calling solution

CBTS is pleased to introduce Cloud Calling, a complete cloud-based calling solution powered by Cisco.

Cloud Calling features

Cloud Calling is a comprehensive service with full cloud-PBX and mobility features. It enables organizations to expand and migrate an existing on-premise deployment into a cloud environment.

This cloud calling solution provides multisite capabilities and global reach for small, midmarket, and enterprise organizations while minimizing the complexity associated with moving into the cloud. It supports a wide range of Cisco IP Phones combined with the latest collaboration technologies–Webex Meetings and Webex Teams.

The CBTS Cloud Calling offering includes calling, meetings, and team collaboration under a single subscription model.

Collaborate efficiently with Cisco Webex Teams

 

Cisco Webex Teams is a collaboration tool that includes video, messaging, screen sharing, spaces, whiteboarding, and much more.

Webex Teams is included, adding rich unified communications and team collaboration services.

Leverage Cisco Webex for meetings

Cisco Webex Meetings provides unmatched video quality and delivers a seamless meeting experience from any device, anywhere. Webex Meetings is offered as an integrated add-on to provide the world’s most popular and premium conferencing experience.

Receive world-class support

As part of our secure and scalable Cloud Calling offer, you receive:

  • Global delivery and support. Ubiquitous services and functionality regardless of location. Ideal for multisite businesses.
  • A cloud migration path. Augment on-premise PBX solutions and build a gradual cloud migration to easily scale your business.
  • Extensive support. From onboarding, activation, through ongoing 24x7x365 monitoring, management, maintenance, and training our CBTS experts are here for your business.
Cloud Calling by CBTS: Get the best solution for your business

Cloud Calling offers multiple benefits

A fully managed cloud calling solution platform helps you:

work globally icon

Work Globally
Our Cloud Calling offer is built to support multisite and global multi-national networking requirements.

control investment costs icon

Control Investment Costs
Reduce technology and operational cost and complexity, and gain a more agile, intuitive way to work.

scale up or down icon

Scale Up or Down
We offer flexible Cloud Calling solution deployments that scale to meet the needs of enterprises of every size.

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Reduce Time to Onboard
Start using your new solution quickly and easily.

Remain competitive with CBTS

Cloud Calling by CBTS is the solution for any business that needs and wants to remain competitive in today’s ever-changing digital landscape.

CBTS couples vast technical expertise with flexible unified communications and collaboration solutions to drive successful business outcomes, mitigate risks, improve operational efficiency, and reduce costs for our clients.

“Our clients expect to use professional communications technology that easily integrates with their business applications and workflows. Cloud Calling provides the flexibility and value that will allow clients to communicate and collaborate more efficiently in order to drive business outcomes.

The addition of Cloud Calling, in combination with our existing portfolio of Unified Communications solutions, allows CBTS to fully meet the needs of organizations ranging from startups to Fortune 500 enterprises.”

Greg Samuels
Senior Director, Cisco Sales Practice
CBTS

Future-proof your business today with Cloud Calling by CBTS.

Our secret to success: Our people

There is no doubt that people are the key asset to any organization’s success. Even in today’s technologically driven world, it is still the human assets that differentiate an organization from its competitors.

At CBTS, our people bring considerable value through sharing their deep expertise, experience in nearly every industry vertical. Our people have a total of 2,800+ certifications. Needless to say, our people are equipped to transform any business, including our own.

But the real magic is that our people share the same drive, focus, and serious commitment to our clients’ success as our clients hold for themselves.

So, what do our people think about the value that they provide?

Chris DeBrunner, Director – Tools, Delivery & Operations

Chris started at the service desk 19 years ago and worked his way up through tools. He had several jobs inside of the compute space. Now he and his team focus solely on the tools that we use to support our clients. His team monitors and supports approximately 50,000 devices daily. This adds up to 1.5 million device components and over a half million interfaces. His team also intercepts 500 million logs every 30 days.

“Our tools provide insights and access to the engineers that work on client gear, making sure that we are delivering, and the environment is delivering for the client.”

Kevin Muldoon, Senior Director – Cloud Transformation

Kevin started in IT consulting and application development. He was fortunate to work with large corporations as well as startups. Before joining CBTS, he worked for Microsoft managing commercial software across the globe. Kevin’s team focuses on cloud transformation and assists our clients with their cloud migrations and data center transformations.

“I think the most critical value that we provide is simplification. Our goal is to enable clients to adopt new products, new technologies, new services, to build a foundation, and let the client focus on doing business-critical work.”

Jim Vorwold, Vice President – Service Delivery & Operations

Jim began his career in product management and rapidly advanced to program management, up through sales, sales engineering, engineering, and solution design. Today, he oversees a team that supports the cloud business, the communications business, and three major programs within CBTS.

“Clients entrust us with their infrastructure–the crown jewels for any business. So, basically, we are running their business for them.”

Darrin Manning, Senior Director – Cloud Operations

Darrin’s career has taken him from IT support to the TelCom industry. He is a 15 year veteran of CBTS.

“Our clients depend on their IT systems to run their business, to deliver their service to their customers. And we ensure that they can do that on a consistent basis.”

Hope Thackery, Director – Security Programs

Hope has an international privacy certification and ensures that CBTS improves the maturity of our security program every year.

“Clients are often visibly relieved when they hear about the security we have, and they know that we speak the language that their auditors are going to use.”

Dusty Baker, Manager – Network Technical Operations

Dusty works on a number of devices including Cisco, Brocade, and 40 Gate. He also works on a lot of technologies like Route Switch, Firewall, IPS, Load Bouncing, and Wireless. His team spends their time designing, analyzing operations, and tailoring solutions to meet the needs of our CBTS clients.

“We’re here for our customers 24/7. Our job is to make our clients look good to their customers.”

Keith Talbot, Director – Service Management

Keith’s professional background is in IT operations, architecture, and service delivery.

“We manage all the services so that our clients have a seamless experience across all of the products they purchase.”

Daniel Tackett, Cloud Engineer III

Daniel works in between day one and day two operations. His team is responsible for design, implementation, RDS, and transition hand-over to second-day ops. He makes sure there is a smooth transition between the two shifts.

“Our impact is no impact. We set up environments to go weeks to months with no incident. And our regular check-ins help make sure everything’s going smooth, or see if there’s anything that needs to be updated.”

Susan Artz, Enterprise Solution Architect

As a part of the sales process, CBTS brings in the SAs, like Susan. SAs discover, create, design and build long-term solutions before transitioning them over to operations.

“Our work alleviates the pressure of ongoing management and maintenance. Clients can count on us to maintain their environment, monitor it, keep it up and available.”

CBTS experts have you covered

At CBTS, our people are our experts.

Our people have unmatched experience and qualifications in the solutions that help our clients stay future-proof. They have leveraged their skills and education to solve our clients’ needs for:

  • Cloud
  • Data Center
  • Compute Storage
  • Data Protection
  • Infrastructure
  • Networking
  • Windows
  • Unix
  • Linux
  • Collaboration Technologies
  • IT Staffing

Our cloud engineers are highly trained in and certified experts in the Azure, AWS, and Google Cloud platforms. Our full stack developers focus on fixing problems with code and system administration.

Aside from how knowledgeable our teams are, they are exceptionally proficient at taking care of your business like it was their own.

“Clients know their business. They shouldn’t have to worry about the technology. That’s what we’re here for.”

Joe Hoover
Network Engineer IV

CBTS takes you inside HPE’s Executive Briefing Centers

Hewlett Packard Enterprise (HPE) and CBTS have partnered to bring customers an experience like no other. The two organizations supply a thorough understanding of business value via design engineers and subject matter experts through regular briefing events at HPE Executive Briefing Centers (EBCs).

Participants receive the maximum value for the time they invest in attending by engaging with HPE technology solutions through in-person demonstrations and discussions.

Executive Briefing Center events address your pain points

1. Analyzing all the available information


A CBTS account executive is a customer’s point of contact at an EBC event.


Customers complete a profile so that speakers and discussion leaders can address specific questions and interests. This unique, customer-centric approach provides a comprehensive benefit to each visitor.

Executive Briefing Center events are beneficial for both new and existing customers. First, they provide immediate access to the HPE product portfolio. Second, these events feature product managers, engineers, and subject matter experts who work with these solutions on a daily basis.

2. Deciding which technology is best for the business

There are many different technology solutions available for businesses, and choosing the right one can be daunting.

Technology such as servers, storage, services, and networking are always changing and evolving. Most customers want a solution that will provide a measurable return on investment.


CBTS and HPE experts are well-versed in helping businesses determine the technology that works best for their company.


These trained professionals:

  • Provide information on current HPE products.
  • Provide an exclusive first look at the HPE technology roadmap.
  • Discuss how CBTS and HPE together can drive improved business outcomes while accelerating time to value.

Through Executive Briefing Center events, the HPE EBC team covers the complete HPE solution portfolio in just two days with beneficial insight into product features, benefits, and use cases.

Attendees leave better informed and empowered to make the best technology platform decisions for their business.

Executive Briefing Center events provide hands-on experience

Sometimes the best way to learn is by doing.

At Executive Briefing Center events, customers work side by side with HPE engineers and subject matter experts in an interactive forum that combines engineering design with specific customer application. Customers receive the exact information they want and need through this direct communication and interaction. In addition, comprehensive presentations and demonstrations highlight product and service applications and capabilities.

These Executive Briefing Center events are held throughout the year.

For more information, please contact Nicole Wayne at nicole.wayne@cbts.com.

CBTS wins VMware partner Innovation Award

CBTS awarded VMware 2018 Partner Innovation Award

Partners Awarded for Extraordinary Performance and Notable Achievements

Cincinnati, Ohio — CBTS is proud to announce that we have received the Americas 2018 VMware Partner Innovation Award in the VMware SD-WAN by VeloCloud Solution category. CBTS was recognized at VMware Partner Leadership Summit 2019, held in Carlsbad, CA.

“We congratulate CBTS on winning a Partner Innovation Award as Partner of the Year in the VMware SD-WAN by VeloCloud Solution category, and look forward to our continued collaboration and innovation,” said Jenni Flinders, vice president, Worldwide Channel Chief, VMware. “VMware and our partners will continue to empower organizations of all sizes with technologies that enable digital transformation.”

“CBTS is very pleased to receive this recognition from VMware, which validates our strong relationship and our shared commitment to providing an outstanding customer experience to our clients,” said Joe Putnick, Vice President and Principal of the CBTS Communications Practice. “We are excited to build on this momentum in 2019 and deliver continued success to organizations through custom designing a migration strategy to the cloud that will future-proof their network.”

Recipients of the Americas VMware Partner Innovation Award were acknowledged in 11 categories for their outstanding performance and distinctive achievements during 2018.

To be awarded the Partner of the Year for the VMWare SD-WAN by VeloCloud solution category, CBTS had to be a partner with a large focus on SD-WAN by VeloCloud solution whereby our outstanding performance can be attributed to aligning our skills, competencies, sales, and services capacity with our global practices. Our history of successful implementation of SD-WAN is evident in this case study, in which our deployment of this powerful solution delivered innovative results for a client in the healthcare industry.

Learn why successful businesses choose CBTS as their preferred provider of advanced networking solutions in our SD-WAN CIO Toolkit.

Take a look at our guide to learn more about CBTS SD-WAN solution powered by VeloCloud, now part of VMware.

CBTS Wins VMware Partner Innovation Award

 

About VMWare Partner Leadership Summit 2019

VMware Partner Leadership Summit 2019 offered VMware partners the opportunity to engage with VMware executives and industry peers to explore business opportunities, customer use cases, solution practices, and partnering best practices. As an invitation-only event, it provided partners with resources to develop and execute comprehensive go-to-market plans.

About VMware

VMware software powers the world’s complex digital infrastructure. The company’s cloud, networking and security, and digital workspace offerings provide a dynamic and efficient digital foundation to over 500,000 customers globally, aided by an ecosystem of 75,000 partners. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough innovations to its global impact. For more information, please visit https://www.vmware.com/company.html.

VMware, VMware Cloud, VMware SD-WAN, and VeloCloud are registered trademarks or trademarks of VMware, Inc. or its subsidiaries in the United States and other jurisdictions.

About CBTS

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. From Unified Communications to Cloud Services and beyond, CBTS combines deep technical expertise with a full suite of flexible technology solutions that drive business outcomes, improve operational efficiency, mitigate risk, and reduce costs for its clients.

CBTS recognized at Cisco Partner Summit

Cisco recently honored CBTS, a leading technology provider that delivers communications, cloud, infrastructure, and consulting solutions to clients across North America, with two awards at the Cisco Partner Summit annual conference in Las Vegas, Nevada.

  • CBTS received the Execution Excellence Regional Partner of the Year award for its innovation, leadership and best practice as a Cisco business partner across the Michigan, Indiana, Kentucky, and Ohio region.
  • CBTS received the SLED Breakaway Partner of the Year award in the U.S. Public Sector.

Joe Putnick, Vice President and Principal for the CBTS Communications Practice, accepted the awards on behalf of the company.

“These awards reflect our commitment to strategic partnerships with Cisco. We pride ourselves in delivering best-in-class solutions, built on Cisco technologies, that deliver positive business outcomes to our clients,” said Putnick.

“We have seen tremendous success with our Hosted Unified Communications as a Service solutions, especially in the SLED space, as more and more clients wish to consume technologies in a hosted model.”

Cisco Partner Summit Theatre awards reflect the top-performing partners within specific technology markets across the country. All award recipients are selected by a group of Cisco Global Partner Organization and regional and theatre executives.

Cisco Partner Summit is attended by more than 2,100 global attendees from Cisco’s ecosystem of partners representing more than 1,000 companies worldwide from more than 75 countries.

 

Related News:

CBTS awarded Cisco Master of Security Certification

Cisco Certifies CBTS as Unified Contact Center Enterprise Partner

CIO Review names CBTS to Top 20 UC List

CBTS supports clients with white glove service

White glove service is a core pillar at CBTS that begins with consulting, continues with deep dive discovery, and concludes with on-site implementation and dedicated project management.

Our team of 700 certified engineers is large enough to deliver diverse solutions across a wide range of industries, yet has the flexibility to architect and implement custom solutions for clients of all sizes.

We recently worked with a full-service staffing and recruiting firm that was struggling to manage a disparate network of voice applications, and experiencing uneven call quality across its eight locations across the country.

The CBTS solution – a fully managed and hosted software-defined wide area network (SD-WAN) architecture built on VeloCloud – now supports consistent, high quality voice calling throughout all of this client’s locations, and integrates cloud-enabled data apps.

But the solution is only part of this story.

White Glove Consulting

The CBTS approach to consulting is a critical differentiator in this and countless other examples. For certain clients seeking to revamp their networks, CBTS might recommend SD-WAN technology, or alternatively, either Multiprotocol Label Switching (MPLS), Virtual Private Local Area Network service, or hybrid networks.

For this client, CBTS recommended an SD-WAN solution from VeloCloud. VeloCloud’s solution features linear architecture that supports onboarding new sites in under a month, with high-quality voice and data streaming among multiple locations. In contrast to most other solutions in the SD-WAN market, VeloCloud uses technology called “packet replication and remediation,” which enables packets streamed across the Internet to arrive at their destination for reassembly in the correct order.

And unlike most SD-WAN solutions, VeloCloud provides gateways between the data center and multiple cloud exchanges for easy adoption and deployment of Software as a Service (SaaS) apps such as Voice over Internet Protocol (VoIP), email, and customer relationship management (CRM) solutions like Salesforce.

Deep Dive Discovery

The CBTS approach to deep-dive discovery is another key component of white glove service. In this process, CBTS takes an extensive look at the organization’s current and future IT needs.

CBTS discovered that the staffing and recruiting firm had combined two less than ideal approaches to networking. Some company locations communicated through Virtual Private Network (VPN) tunnels over the Internet, resulting in slow voice and data connectivity, whereas other sites relied on costly Ethernet private lines. End-to-end network visibility was not possible with both of these architectures in place.

The migration to VeloCloud supports a fully managed, hosted voice and data network with reliable quality of service. The client pays an affordable monthly fee for the service. CBTS handles network move, add, and change requests at no extra cost.

On-Site Implementation, Dedicated Project Management

At CBTS, white glove service also includes supporting hardware implementation by IT professionals, which alleviates pressure on our clients’ internal IT Organizations. CBTS hires IT resources who are deeply knowledgeable about the equipment and qualified to perform all configuration and troubleshooting.

Indeed, the entire process – from design to implementation – is managed by a dedicated CBTS project manager who is specifically tasked with overseeing scheduling and all other aspects of deployment and maintenance. Consequently, each customer can depend on a single point of contact for issues that surface.

Want to find out more about deployment of the VeloCloud SD-WAN solution for this client? Read the case study here.