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Our secret to success: Our people

There is no doubt that people are the key asset to any organization’s success. Even in today’s technologically driven world, it is still the human assets that differentiate an organization from its competitors.

At CBTS, our people bring considerable value through sharing their deep expertise, experience in nearly every industry vertical. Our people have a total of 2,800+ certifications. Needless to say, our people are equipped to transform any business, including our own.

But the real magic is that our people share the same drive, focus, and serious commitment to our clients’ success as our clients hold for themselves.

So, what do our people think about the value that they provide?

Chris DeBrunner, Director – Tools, Delivery & Operations

Chris started at the service desk 19 years ago and worked his way up through tools. He had several jobs inside of the compute space. Now he and his team focus solely on the tools that we use to support our clients. His team monitors and supports approximately 50,000 devices daily. This adds up to 1.5 million device components and over a half million interfaces. His team also intercepts 500 million logs every 30 days.

“Our tools provide insights and access to the engineers that work on client gear, making sure that we are delivering, and the environment is delivering for the client.”

Kevin Muldoon, Senior Director – Cloud Transformation

Kevin started in IT consulting and application development. He was fortunate to work with large corporations as well as startups. Before joining CBTS, he worked for Microsoft managing commercial software across the globe. Kevin’s team focuses on cloud transformation and assists our clients with their cloud migrations and data center transformations.

“I think the most critical value that we provide is simplification. Our goal is to enable clients to adopt new products, new technologies, new services, to build a foundation, and let the client focus on doing business-critical work.”

Jim Vorwold, Vice President – Service Delivery & Operations

Jim began his career in product management and rapidly advanced to program management, up through sales, sales engineering, engineering, and solution design. Today, he oversees a team that supports the cloud business, the communications business, and three major programs within CBTS.

“Clients entrust us with their infrastructure–the crown jewels for any business. So, basically, we are running their business for them.”

Darrin Manning, Senior Director – Cloud Operations

Darrin’s career has taken him from IT support to the TelCom industry. He is a 15 year veteran of CBTS.

“Our clients depend on their IT systems to run their business, to deliver their service to their customers. And we ensure that they can do that on a consistent basis.”

Hope Thackery, Director – Security Programs

Hope has an international privacy certification and ensures that CBTS improves the maturity of our security program every year.

“Clients are often visibly relieved when they hear about the security we have, and they know that we speak the language that their auditors are going to use.”

Dusty Baker, Manager – Network Technical Operations

Dusty works on a number of devices including Cisco, Brocade, and 40 Gate. He also works on a lot of technologies like Route Switch, Firewall, IPS, Load Bouncing, and Wireless. His team spends their time designing, analyzing operations, and tailoring solutions to meet the needs of our CBTS clients.

“We’re here for our customers 24/7. Our job is to make our clients look good to their customers.”

Keith Talbot, Director – Service Management

Keith’s professional background is in IT operations, architecture, and service delivery.

“We manage all the services so that our clients have a seamless experience across all of the products they purchase.”

Daniel Tackett, Cloud Engineer III

Daniel works in between day one and day two operations. His team is responsible for design, implementation, RDS, and transition hand-over to second-day ops. He makes sure there is a smooth transition between the two shifts.

“Our impact is no impact. We set up environments to go weeks to months with no incident. And our regular check-ins help make sure everything’s going smooth, or see if there’s anything that needs to be updated.”

Susan Artz, Enterprise Solution Architect

As a part of the sales process, CBTS brings in the SAs, like Susan. SAs discover, create, design and build long-term solutions before transitioning them over to operations.

“Our work alleviates the pressure of ongoing management and maintenance. Clients can count on us to maintain their environment, monitor it, keep it up and available.”

CBTS experts have you covered

At CBTS, our people are our experts.

Our people have unmatched experience and qualifications in the solutions that help our clients stay future-proof. They have leveraged their skills and education to solve our clients’ needs for:

  • Cloud
  • Data Center
  • Compute Storage
  • Data Protection
  • Infrastructure
  • Networking
  • Windows
  • Unix
  • Linux
  • Collaboration Technologies
  • IT Staffing

Our cloud engineers are highly trained in and certified experts in the Azure, AWS, and Google Cloud platforms. Our full stack developers focus on fixing problems with code and system administration.

Aside from how knowledgeable our teams are, they are exceptionally proficient at taking care of your business like it was their own.

“Clients know their business. They shouldn’t have to worry about the technology. That’s what we’re here for.”

Joe Hoover
Network Engineer IV

CBTS takes you inside HPE’s Executive Briefing Centers

Hewlett Packard Enterprise (HPE) and CBTS have partnered to bring customers an experience like no other. The two organizations supply a thorough understanding of business value via design engineers and subject matter experts through regular briefing events at HPE Executive Briefing Centers (EBCs).

Participants receive the maximum value for the time they invest in attending by engaging with HPE technology solutions through in-person demonstrations and discussions.

Executive Briefing Center events address your pain points

1. Analyzing all the available information

A CBTS account executive is a customer’s point of contact at an EBC event.

Customers complete a profile so that speakers and discussion leaders can address specific questions and interests. This unique, customer-centric approach provides a comprehensive benefit to each visitor.

Executive Briefing Center events are beneficial for both new and existing customers. First, they provide immediate access to the HPE product portfolio. Second, these events feature product managers, engineers, and subject matter experts who work with these solutions on a daily basis.

2. Deciding which technology is best for the business

There are many different technology solutions available for businesses, and choosing the right one can be daunting.

Technology such as servers, storage, services, and networking are always changing and evolving. Most customers want a solution that will provide a measurable return on investment.

CBTS and HPE experts are well-versed in helping businesses determine the technology that works best for their company.

These trained professionals:

  • Provide information on current HPE products.
  • Provide an exclusive first look at the HPE technology roadmap.
  • Discuss how CBTS and HPE together can drive improved business outcomes while accelerating time to value.

Through Executive Briefing Center events, the HPE EBC team covers the complete HPE solution portfolio in just two days with beneficial insight into product features, benefits, and use cases.

Attendees leave better informed and empowered to make the best technology platform decisions for their business.

Executive Briefing Center events provide hands-on experience

Sometimes the best way to learn is by doing.

At Executive Briefing Center events, customers work side by side with HPE engineers and subject matter experts in an interactive forum that combines engineering design with specific customer application. Customers receive the exact information they want and need through this direct communication and interaction. In addition, comprehensive presentations and demonstrations highlight product and service applications and capabilities.

These Executive Briefing Center events are held throughout the year.

For more information, please contact Nicole Wayne at

CBTS wins VMware partner Innovation Award

CBTS awarded VMware 2018 Partner Innovation Award

Partners Awarded for Extraordinary Performance and Notable Achievements

Cincinnati, Ohio — CBTS is proud to announce that we have received the Americas 2018 VMware Partner Innovation Award in the VMware SD-WAN by VeloCloud Solution category. CBTS was recognized at VMware Partner Leadership Summit 2019, held in Carlsbad, CA.

“We congratulate CBTS on winning a Partner Innovation Award as Partner of the Year in the VMware SD-WAN by VeloCloud Solution category, and look forward to our continued collaboration and innovation,” said Jenni Flinders, vice president, Worldwide Channel Chief, VMware. “VMware and our partners will continue to empower organizations of all sizes with technologies that enable digital transformation.”

“CBTS is very pleased to receive this recognition from VMware, which validates our strong relationship and our shared commitment to providing an outstanding customer experience to our clients,” said Joe Putnick, Vice President and Principal of the CBTS Communications Practice. “We are excited to build on this momentum in 2019 and deliver continued success to organizations through custom designing a migration strategy to the cloud that will future-proof their network.”

Recipients of the Americas VMware Partner Innovation Award were acknowledged in 11 categories for their outstanding performance and distinctive achievements during 2018.

To be awarded the Partner of the Year for the VMWare SD-WAN by VeloCloud solution category, CBTS had to be a partner with a large focus on SD-WAN by VeloCloud solution whereby our outstanding performance can be attributed to aligning our skills, competencies, sales, and services capacity with our global practices. Our history of successful implementation of SD-WAN is evident in this case study, in which our deployment of this powerful solution delivered innovative results for a client in the healthcare industry.

Learn why successful businesses choose CBTS as their preferred provider of advanced networking solutions in our SD-WAN CIO Toolkit.

Take a look at our guide to learn more about CBTS SD-WAN solution powered by VeloCloud, now part of VMware.

CBTS Wins VMware Partner Innovation Award


About VMWare Partner Leadership Summit 2019

VMware Partner Leadership Summit 2019 offered VMware partners the opportunity to engage with VMware executives and industry peers to explore business opportunities, customer use cases, solution practices, and partnering best practices. As an invitation-only event, it provided partners with resources to develop and execute comprehensive go-to-market plans.

About VMware

VMware software powers the world’s complex digital infrastructure. The company’s cloud, networking and security, and digital workspace offerings provide a dynamic and efficient digital foundation to over 500,000 customers globally, aided by an ecosystem of 75,000 partners. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough innovations to its global impact. For more information, please visit

VMware, VMware Cloud, VMware SD-WAN, and VeloCloud are registered trademarks or trademarks of VMware, Inc. or its subsidiaries in the United States and other jurisdictions.

About CBTS

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. From Unified Communications to Cloud Services and beyond, CBTS combines deep technical expertise with a full suite of flexible technology solutions that drive business outcomes, improve operational efficiency, mitigate risk, and reduce costs for its clients.

CBTS recognized at Cisco Partner Summit

Cisco recently honored CBTS, a leading technology provider that delivers communications, cloud, infrastructure, and consulting solutions to clients across North America, with two awards at the Cisco Partner Summit annual conference in Las Vegas, Nevada.

  • CBTS received the Execution Excellence Regional Partner of the Year award for its innovation, leadership and best practice as a Cisco business partner across the Michigan, Indiana, Kentucky, and Ohio region.
  • CBTS received the SLED Breakaway Partner of the Year award in the U.S. Public Sector.

Joe Putnick, Vice President and Principal for the CBTS Communications Practice, accepted the awards on behalf of the company.

“These awards reflect our commitment to strategic partnerships with Cisco. We pride ourselves in delivering best-in-class solutions, built on Cisco technologies, that deliver positive business outcomes to our clients,” said Putnick.

“We have seen tremendous success with our Hosted Unified Communications as a Service solutions, especially in the SLED space, as more and more clients wish to consume technologies in a hosted model.”

Cisco Partner Summit Theatre awards reflect the top-performing partners within specific technology markets across the country. All award recipients are selected by a group of Cisco Global Partner Organization and regional and theatre executives.

Cisco Partner Summit is attended by more than 2,100 global attendees from Cisco’s ecosystem of partners representing more than 1,000 companies worldwide from more than 75 countries.


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CBTS supports clients with white glove service

White glove service is a core pillar at CBTS that begins with consulting, continues with deep dive discovery, and concludes with on-site implementation and dedicated project management.

Our team of 700 certified engineers is large enough to deliver diverse solutions across a wide range of industries, yet has the flexibility to architect and implement custom solutions for clients of all sizes.

We recently worked with a full-service staffing and recruiting firm that was struggling to manage a disparate network of voice applications, and experiencing uneven call quality across its eight locations across the country.

The CBTS solution – a fully managed and hosted software-defined wide area network (SD-WAN) architecture built on VeloCloud – now supports consistent, high quality voice calling throughout all of this client’s locations, and integrates cloud-enabled data apps.

But the solution is only part of this story.

White Glove Consulting

The CBTS approach to consulting is a critical differentiator in this and countless other examples. For certain clients seeking to revamp their networks, CBTS might recommend SD-WAN technology, or alternatively, either Multiprotocol Label Switching (MPLS), Virtual Private Local Area Network service, or hybrid networks.

For this client, CBTS recommended an SD-WAN solution from VeloCloud. VeloCloud’s solution features linear architecture that supports onboarding new sites in under a month, with high-quality voice and data streaming among multiple locations. In contrast to most other solutions in the SD-WAN market, VeloCloud uses technology called “packet replication and remediation,” which enables packets streamed across the Internet to arrive at their destination for reassembly in the correct order.

And unlike most SD-WAN solutions, VeloCloud provides gateways between the data center and multiple cloud exchanges for easy adoption and deployment of Software as a Service (SaaS) apps such as Voice over Internet Protocol (VoIP), email, and customer relationship management (CRM) solutions like Salesforce.

Deep Dive Discovery

The CBTS approach to deep-dive discovery is another key component of white glove service. In this process, CBTS takes an extensive look at the organization’s current and future IT needs.

CBTS discovered that the staffing and recruiting firm had combined two less than ideal approaches to networking. Some company locations communicated through Virtual Private Network (VPN) tunnels over the Internet, resulting in slow voice and data connectivity, whereas other sites relied on costly Ethernet private lines. End-to-end network visibility was not possible with both of these architectures in place.

The migration to VeloCloud supports a fully managed, hosted voice and data network with reliable quality of service. The client pays an affordable monthly fee for the service. CBTS handles network move, add, and change requests at no extra cost.

On-Site Implementation, Dedicated Project Management

At CBTS, white glove service also includes supporting hardware implementation by IT professionals, which alleviates pressure on our clients’ internal IT Organizations. CBTS hires IT resources who are deeply knowledgeable about the equipment and qualified to perform all configuration and troubleshooting.

Indeed, the entire process – from design to implementation – is managed by a dedicated CBTS project manager who is specifically tasked with overseeing scheduling and all other aspects of deployment and maintenance. Consequently, each customer can depend on a single point of contact for issues that surface.

Want to find out more about deployment of the VeloCloud SD-WAN solution for this client? Read the case study here.

CBTS offers broad expertise across practices

The IT professionals at CBTS have broad expertise across multiple practices: Communications, Cloud Services, Infrastructure Solutions, and Consulting Services. This allows CBTS to engineer and implement solutions that are tailored to meet customer needs.  

CBTS clients include Fortune 20 and Forbes Global 2000 companies. We serve organizations in all verticals, including Education, where we recently demonstrated our broad expertise and customized approach with client Morehead State University (MSU).  

MSU serves nearly 11,000 undergraduate and graduate students from 41 states and 31 countries, and operates a main campus and regional campuses throughout eastern Kentucky. MSU engaged CBTS while moving to a universal communications infrastructure that integrates voice, video, and data. The solution also reduces costs across MSU’s five branches. 

MSU invested in a cloud-enabled collaborative communications system from Cisco, which CBTS fully manages.  

Lower Costs for Voice Calling  

The new solution allowed MSU to move from an antiquated analog PBX system into the Hosted Enterprise Unified Communications (UC) solution from CBTS, which features a utility based pricing model and consistent experience across MSU’s footprint. The solution includes 1,500 Cisco handsets with charges billed per phone on a monthly basis, which creates a predictable pricing model. 

This solution is also driving more collaboration and greater productivity among MSU’s faculty and other staff.  

Woman at computer

Additional Collaborative Tools 

Hosted Enterprise UC from CBTS features a full suite of unified communication apps from Cisco, including telephony, messaging, softphone, instant messaging (IM) and presence, video, conferencing, and more.  

CBTS also incorporated a centralized SIP trunking system for MSU, which provides a secure digital PBX environment. Other components include a call manager and call centers. CBTS provided all network design, installation, training, and monitoring for the unified cloud infrastructure, and handles remote monitoring and management. 

MSU is just one example of how we have broad expertise throughout the IT landscape.  There are many more examples like this with other technologies such as cloud, consulting and infrastructure. 

Want to discover more about the fully managed networks at MSU? Read the case study here. 


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CBTS is a proven, experienced partner

When the State of Ohio wanted to upgrade its antiquated phone system and adopt a more innovative and collaborative communications technology, it turned to experienced partner CBTS. 

CBTS partners with organizations across a wide range of industries in the private sector throughout the United States and Canada, and our clients include Fortune 20 and Global 2000 corporations.  

The skyline of downtown Columbus, Ohio reflected in the Scioto River. This background perfectly positioned CBTS to support the State of Ohio, a complex governmental organization in its own right that serves 88 counties, 611 individual school districts, and 14 four-year public universities with 24 branch campuses. The CBTS Communications Practice subsequently designed and deployed an award-winning hosted unified communications system for the State of Ohio that brought an estimated cost savings of $6.8 million during its first 24 months alone.  

Since then, CBTS has partnered with the Commonwealth of Kentucky and the State of Indiana as we continue to showcase our strength as a proven, experienced partner to organizations in all verticals, in this case Government. 

Expertise and Agility 

Requirements vary considerably among customers based on numerous factors, including the industry and size of the organization. An auto insurance firm with 400 workers has very different requirements than a healthcare facility employing thousands. So how does CBTS manage to partner so well across such a diverse clientele? 

There are two key reasons, says Dave Absalom, practice principal at CBTS. First, the CBTS engineering staff of approximately 700 professionals delivers an extensive range of skill sets and vertical market know-how. Second, the size of the CBTS staff provides the necessary agility to deliver differentiated solutions.  

The vast majority of the State of Ohio’s 55,000 employees previously used antiquated and sometimes disparate phone systems. These legacy systems were costly to maintain and were approaching – or far beyond – the end of their technical life. In fact, some agencies were leveraging eBay for parts. 

CBTS engineered a unified communications system, internally dubbed the Next Generation Telephony Service (NGTS) that brought the State of Ohio into the mainstream of IP telephony. NGTS is available to all Ohio funded agencies, higher educational institutions, local governments, and K-12 schools.  

CBTS collaborated closely with several state agencies, along with technology partners including Cisco and VMware, in designing and supporting the new VoIP system, which it installed and manages proactively.  In 2016, the National Association of State CIOs recognized the CBTS-led team with a first-place award for Information Communication Technology Innovation.  

Compelling Cost Savings 

The solution has also delivered significant cost savings and efficiencies across multiple organizations.  Prior to implementation of the unified communications system, the State of Ohio received a separate phone bill for each of the 38 agencies, with phone calls billed at five cents each. Now, the state pays a single, more affordable rate on an OpEx basis.  

The state’s old infrastructure also required three IT professionals at each of the 38 state agencies just to administer the various PBXes. Today, it takes only three state employees to monitor and manage the entire hosted communications system.  

 On to More State Partnerships 

CBTS has subsequently partnered with the Commonwealth of Kentucky and the State of Indiana. The State of Indiana deployment features a brand new unified communications system.  In the case of the Commonwealth of Kentucky, CBTS purchased an already constructed unified communications architecture from the state, and now rents it back to the government on a monthly pay-as-you-go basis. 

Whether you’re a public or private organization, CBTS would be pleased to learn more about your business and leverage our expertise as a proven, experienced business partner to help you grow and thrive. 

To find out more about the CBTS partnership with the State of Ohio, read this case study.

Access insights and expertise from CBTS blog

City Sky scrape CBTSCBTS is pleased to introduce our new blog that will provide you with access to IT thought leaders across the country. We are launching this blog in conjunction with the new CBTS web site, which reflects our expanded national and international footprint following the 2017 acquisition of OnX Enterprise Solutions.

Over the coming weeks and months, this blog will bring you a mix of content that provides internal and external perspectives on current topics that matter most to IT professionals.

CBTS internal experts will provide regular commentary on the challenges our clients face – particularly in the healthcare, retail, government, and education verticals. We will draw on the expertise that comes with serving companies of all sizes – including dozens of Fortune 500 and Global 2000 customers – across verticals.

For example:

  • CBTS has a long relationship with a Fortune 20 global manufacturer and is delivering cloud-based solutions that allow this client to run in an efficient, nimble, and productive way.
  • CBTS is partnering with several large, multi-site health care organizations to deliver solutions that help improve patient outcomes in this complex, heavily regulated operating environment.
  • CBTS is providing network and communications solutions to support mission-critical voice, collaboration, sales, customer care, and Internet applications for companies including a Fortune 100 beverage manufacturer.
  • CBTS consultants and app developers created and now maintain an industry-leading digital rewards program for a Fortune 100 financial services company.
  • CBTS has deep experience in the government/education space, and manages cloud-based communications platforms for the States of Ohio, Indiana, and Kentucky.

We’ll also bring you Q&As with IT leaders at large enterprise organizations; we’ll spotlight startups and companies that are innovating in healthcare, retail, and other verticals; and we’ll provide thought leadership from experts on mission-critical topics like security, as well as emerging technologies such as blockchain, artificial intelligence, and machine learning.

Ultimately, we want this blog to help you think about your own business in a new way, and provide valuable insights into the current IT landscape.

You’ll see that we’ve already posted some great content. And over the next two weeks, we’ll give you some perspective on our five CBTS pillars:

After that, we will begin to connect you with internal and external experts throughout the IT space. We also want your feedback and suggestions.

Please contact us to share your thoughts.


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OnX has joined the CBTS Family

CBTS awarded Cisco Master of Security Certification

OnX, a CBTS company, is pleased to announce that it has been awarded the prestigious Cisco Master of Security Certification.

The certification includes the following Cisco practice areas:

  • Next Generation Firewall (NGFW)
  • Next Generation IPS (NGIPS)
  • Policy and Access
  • Web and Email Security
  • Advanced Threat

To achieve the Cisco Master of Security Certification, OnX, a CBTS company, had to show their exact understanding of individual Cisco security practices, as well as demonstrate a deep understanding of how those practices should function as a cohesive set of solutions. The OnX team also had to showcase current examples of successful projects in which we have integrated multiple security solutions.

No other Cisco specialization or certification demands such extensive proof of the partner’s design and implementation capabilities.

“We value our strong relationship with Cisco, and this recognition reflects our expertise in deploying a wide range of Cisco security solutions to meet our customers’ evolving needs in this complex, mission-critical space,” said Paul Khawaja, Senior Vice President OnX Canada. “OnX, a CBTS company, is proud to deliver world-class Cisco solutions in the areas of secure access and mobility, edge, and branch security, along with data center and cloud security.”


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OnX has joined the CBTS Family

OnX has joined the CBTS Family

It is the beginning of an exciting new period in the histories of CBTS and OnX Enterprise Solutions.

On Oct. 2, CBTS and OnX combined to create a company with more than 1,500 employees and over 2,800 technology certifications. The new organization, which will be known as CBTS, serves 2,400 clients in North America and Europe.

You may wonder what this combination means.

CBTS and OnX are now able to join resources and expertise to supply our customers with the technology consulting services required to build and integrate cloud, on-premises, and intelligent network solutions. The benefits to clients include significantly improved operational efficiency, mitigated risks, and reduced costs.

Together, CBTS and OnX boast a unique hosted and managed services portfolio. The combined company’s enhanced capabilities include managed cloud computing and data center services, and end-to-end communications services with subject matter expertise in support of sales, installation, operation, and maintenance.

This positions us to provide deep industry and market knowledge in cloud, security, and infrastructure needs, enabling our customers to move ahead of the technology adoption curve and gain a competitive edge.

CBTS President Scott Seger said, “We are excited to have OnX’s talented team join the CBTS family and look forward to the opportunities ahead as we go to market with our combined platform as a hybrid IT solutions provider. The combined company will have a truly differentiated offering for clients and will set us apart in a competitive industry. Further, our enhanced scale will give us the financial flexibility to make strategic investments in the business, including new products, services, and people to ensure CBTS continues to provide industry-leading solutions to clients.”

Welcome to our new colleagues at OnX. We look forward to paving the way at the cutting-edge of cloud, security, and infrastructure to serve our clients.


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Access insights and expertise from CBTS blog