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Expert breakdown webcast series: Microsoft Teams in the Big Picture

Team collaboration is evolving quickly as companies strive to maintain smooth operations and meaningful interactions, whether working from home or utilizing traditional office environments.

Service providers, master agents, partners, and customers alike are exploring new tools and channel options with a multitude of questions about the future of communication. To tackle these questions and help you navigate the solutions, CBTS will host a three-part webcast series during which our experts will break down Microsoft Teams in the Big Picture.

Through three engaging discussions, this series will explore the most pressing issues and opportunities surrounding collaboration tools today. Below is an overview of what we’ll cover.

Webcast Series 3.1: Comparing collaboration platforms

In the first installment of this webcast series, the team of CBTS experts will compare major collaboration platforms including Cisco Webex Teams and Microsoft Teams. By examining the benefits and downsides of each platform, this webcast will explore how different collaboration tools integrate with Unified Communications as a Service (UCaaS) to provide a seamless experience from the desktop to the cloud.

The first webcast will feature insights from CBTS experts including Justin Rice, Senior Solutions Architect; Matt Douglass, Senior Director of Solution Engineering; and Alex Broome, Senior Sales Engineer.

Secure your spot now for this webcast, scheduled for Wednesday, September 16, at 1:30 p.m. EDT.
Sign up here

Webcast Series 3.2: Taking a technical deep dive

In the second session of this Expert Breakdown series, we’ll take a technical deep dive into Cisco Webex Teams, Microsoft Teams Direct Routing, and UCaaS.

We’ll evaluate how Direct Routing connects Microsoft Teams to SIP trunks and third-party voice applications. Then, we’ll highlight the game-changing advantages of combining the Cisco Webex Teams toolset with Cisco UCaaS integrations from CBTS.

Join our duo of technical experts—Chris Pope, Director of Solution Design, and Matt Douglass, Senior Director of Solution Engineering—to take a closer look at these integration issues.

Reserve your virtual seat today for this webcast, scheduled for Wednesday, September 23, at 1:30 p.m. EDT.
Register here

Webcast Series 3.3: Exploring work-from-home collaboration

The final webcast of the series will explore how companies can use remote collaboration tools to excel in today’s new work-from-home environment. Through a live panel discussion moderated by CBTS Channel Chief Rob Messmer, several cloud experts will analyze how collaboration tools like UCaaS and SD-WAN can elevate remote work productivity like never before.

A panel of experts—featuring Cisco Cloud Calling Specialist Bryan Wilson, Director of Cloud Networking Jon Lloyd, and Senior Director of Solution Engineering Matt Douglass—will confront the biggest questions, challenges, and opportunities surrounding remote collaboration. By the end of the conversation, your business will be better equipped to make the most of working from home.

Tune in to participate in the live Q&A, scheduled for Wednesday, September 30 at 1 p.m. EDT.
Reserve your spot here

Navigating all the different platforms and potential pitfalls of today’s rapidly shifting communications experience can be a challenge, whether you have sophisticated IT resources or a one-person IT department. That’s why CBTS designed this new webcast series to explore Microsoft Teams in the Big Picture and guide companies through the maze of collaboration tools impacting operations in every industry.

Join our three-part webcast series to find answers to your biggest collaboration questions.

Register for Webcast Series 3.1

Register for Webcast Series 3.2

Register for Webcast Series 3.3

Improving the remote collaboration experience

When COVID-19 made working from home mandatory, many companies struggled to bring corporate communication tools into remote work environments. Webcams and headsets quickly became the new norm as home-based employees tried to keep noisy kids from disrupting their video conferences.

When CBTS began working from home in March, we started to explore how to collaborate more effectively to enhance the experience of working remotely.  We were used to face-to-face communication, so we wanted to recreate that environment at home.

Now, as businesses move from pandemic mode to long-term planning, executives expect higher quality, fewer distractions, and easier integration as they prepare employees for long-term remote productivity. In fact, according to a recent Gartner survey, nearly three-fourths of CFOs plan to move 5% of their on-site workforce to remote positions, and a quarter of them plan to make at least 20% of positions permanently remote post-COVID.

To make this shift successful, businesses must examine and enhance their remote meeting experience by equipping employees with intuitive collaboration tools that turn any home office into a professional conference room.

The new normal

Even in this age of high-tech communication, many meetings still require face-to-face interaction. When global pandemics or scheduling logistics prevent physical meetings, workers in every industry need reliable tools to collaborate from separate locations.

For example:

  • Executives sharing financial reports with investors.
  • Employees huddling together to plan tasks.
  • Engineers collaborating to design new prototypes.
  • Sales reps presenting products to prospective customers.
  • Support teams troubleshooting issues with clients.

As vital as it is to facilitate interaction between remote workers internally, it’s even more critical that companies offer clients and prospects a platform for interaction outside of the conference room. Providing an enhanced collaboration experience can exert credibility and professionalism.

Under pressure to manage costs more tightly, business leaders are realizing that remote collaboration tools can actually save them money. Not only do virtual meetings reduce the need to travel (and the related expenses incurred on business trips), but they also produce significant real estate savings, since physical office space is no longer required for face-to-face communication.

According to the Gartner survey, 22% of businesses have reduced real estate expenses (or plan to) because of remote work. Similarly, 20% of respondents have deferred on-premises technology spending, with many issuing work-from-home equipment instead.

New solutions for remote collaboration

To deliver a secure, streamlined collaboration experience that engages employees and clients, CBTS offers a state-of-the-art solution through the Secure Remote Collaboration portfolio. Custom-designed for the huddle workstyle, The Secure Remote Collaboration portfolio includes robust endpoint options such as the Cisco Webex Room Kit Mini, as well as the Cisco Webex Desk Pro. These all-in-one collaboration tools offer features such as cameras and microphones that can be easily mounted on any monitor.

As entire industries shift toward virtual meetings, the Secure Remote Collaboration portfolio provides four key features that foster enhanced collaboration

Smart meetings

The camera’s “best overview” feature automatically detects meeting participants to provide ideal framing. Meanwhile, automatic noise suppression minimizes distractions by reducing background sounds like rustling papers or children yelling in the next room.

“One Button to Push” functionality makes it easy for participants to join scheduled meetings withno more clicking around, trying to find the meeting link. Although the process of joining meetings is simplified, end-to-end security prevents uninvited guests from entering.

Smart presentations

Wired and wireless content sharing elevates the virtual experience by allowing groups to view and annotate whiteboard presentations through the Cisco Webex Teams app.

Smart rooms

By combining high-definition audio and video, the collaboration portfolio improves interactions with intelligent collaboration tools typical of much larger systems. The camera even counts participants, enabling utilization analytics and insights to guide future resource planning.

Flexible integrations

With its seamless integration of Cisco Webex software, the portfolio delivers continuous workflow by registering either on-premises or to the cloud. Plus, interoperability with any cloud-based video conferencing provider gives users the flexibility to leverage the same sleek functionality whether they’re joining Webex conferences, Zoom meetings, Microsoft Teams, Google Meet, or any other platform.

By empowering people to meet instantly and securely via any device in any location, this Cisco Webex solution from CBTS enhances remote collaboration anywhere—helping businesses minimize wasted time and expense while maximizing the remote work experience for customer-facing employees.

Learn more about the Secure Remote Collaboration portfolio’s features that designed to streamline remote communication.

Contact us today to get your first month’s subscription to Webex FREE when you deploy the Secure Remote Collaboration portfolio for your remote workforce.

Enable remote branch employees with SD-WAN

Working outside the office is rapidly becoming the new normal and, in some ways, home offices are the new branch facilities. Many remote working situations put employees at a disadvantage; those working at home may have to share their wireless bandwidth with family members and their devices, while those in branch offices may be dealing with underpowered networks compared to their traditional workspaces.

This is becoming a widespread issue as major corporations and enterprises are continuing to shutter office buildings for safety reasons during the COVID-19 pandemic. However, these organizations are now relying on employees’ home and remote environments to serve as fully functioning branch locations.

These “temporary” remote working situations are no longer temporary in many cases, with several enterprises putting off plans to return to traditional office environments. Therefore, to avoid productivity losses and to mitigate the pandemic’s impact on mission-critical business goals, enterprises relying on remote environments must equip their employees with networking capability equal to what is available in more traditional office settings.

To support the many organizations struggling to equip their remote branch employees for success, CBTS is offering a suite of networking solutions that can empower remote branch employees to connect with reliable signal strength no matter where they’re working from or how many users or devices they’re sharing their remote branch with.

For years, CBTS has been on a mission to fix networks, not just the devices that connect to them. That mission continues with the Meraki Remote Work Bundle, which includes the MX67C Firewall and 1G LTE SIM card, a fully managed cloud security solution complete with automatic VPN and LTE connection functionality.

This package offers a robust collection content and search filtering, anti-malware, self-provisioning, and remote management features. This not only keeps remote employees safe from intrusion outside the office, but it also allows network administrators to maintain access for remote branch workers without the need to be physically on-site. The integrated LTE technology also allows for remote cellular visibility without the external hardware or configuration requirements of similar networking platforms, making this bundle an all-in-one remote networking solution.

Other options for enterprises looking to optimize connectivity and efficiency for their remote branch employees include the VMware SD-WAN 510 LTE Edge with 10mbps license. This provisioned appliance enables secure connectivity to proprietary applications and protected data regardless of location. It also allows remote branch employees to access private data centers, public clouds, and other sources, all with unparalleled signal strength, more reliable coverage, and fewer compatibility issues than non-standardized USB modems. Additionally, this package comes with a 1G LTE data plan.

In addition to these network-boosting hardware solutions, Check Point CloudGuard can be added on to deliver managed cloud security services at the enterprise level—making remote branch traffic smoother and creating secure connections over traditional internet and hybrid WAN transports.

With this array of solutions, CBTS seeks to solve networking challenges at their source by transforming the connections that modern enterprises rely on instead of simply installing new devices. These services offer a cost-effective way to make remote branch operations more reliable, secure, and effective, with proven LTE technology serving as a backup transport.

Contact us for more information on our range of remote working solutions and managed services.

Hosted cloud security with Check Point CloudGuard delivers active threat prevention.

Give your remote teams the tools to connect seamlessly with Cisco Webex

According to recent findings, 37 percent of employee time is spent in meetings. Is your team connecting effortlessly and securely? Are you providing an intuitive experience for your remote employees? 

Today, more than ever before, there is a need for teams to connect remotely with as little hassle as possible. Seventy-two percent of executives rated “effective team communication” and “collaboration” as key drivers of business success. 2020 has been and continues to be the year of the remote workforce. Which platforms and tools emerged as the best solutions for working remotely? Although there have been and still are many remote work platforms to choose from, Cisco Webex has emerged as the clear preferred choice for companies with remote teams. 

Cisco was recently recognized as a leader in five collaboration-focused Gartner Magic Quadrants, including web conferencing and group video systems. 

Whether you are working remotely, planning meetings in advance, or collaborating whenever and wherever inspiration strikes, Cisco Webex helps you make the most of your team’s time. With continuous collaboration, your teams can connect effortlessly, make meetings intuitive, and optimize their efficiency. 

How a secure cloud team collaboration platform works  

Cisco Webex ensures continuous and seamless team communication no matter where your team is located. When properly implemented, it can help you beat your competition by improving your teams’ efficiency on time-sensitive tasks, projects, and proposals. 

The following is a typical scenario illustrating how Cisco’s Webex helps companies beat the competition. 

  • 8:58 AM – A customer calls to ask for a proposal and needs it ASAP. With only hours to get it done, you create a new Cisco Webex Teams space and add all of your team members. 
  • 9:10 AM – You begin posting relevant documents using file sharing. Your teams get to work on the agenda and select a time to meet. 
  • 10:00 AM – At the set meeting time, team members click the Cisco Webex Teams link on their calendar and join. Team members are able to seamlessly access the meeting on any device, from any location. 
  • 10:05 AM – The meeting is underway, and team members are speaking face-to-face using video, sharing applications and screens, and brainstorming ideas using the whiteboard. 
  • 11:15 AM – After the meeting finishes, team members are back to work and messaging about action items in your Cisco Webex Teams space. Revised files are posted so everyone can find the most updated version easily.
  • 1:59 PM – Conversations continue, and team members message their task updates, share files, and stay connected on deliverables and deadlines. Some initiate one-on-one meetings on demand to iron out small details face to face. 
  • 3:45 PM – You deliver the proposal to your customer, ahead of the 5:00 p.m. deadline. All of your files, messages, whiteboard drawings, and action items are saved in your dedicated Cisco Webex Teams space so you never lose context. 
  • 6:15 PM – The customer calls after reviewing the proposal—you’ve won the deal! Your competition was unable to provide viable proposals within the short deadline window. 

Cisco Webex improves your productivity throughout your organization

The better your team communicates, the more productive every team member will be. Webex helps companies improve communication and productivity every day. A Techvalidate survey showed: 

  • 86% of users report shorter and more effective meetings. 
  • 83% report faster decision making. 
  • 88% report easier engagement with experts. 
  • 90% report improved collaboration with team members. 

A secure collaboration platform 

The collaboration tools your teams use every day contain some of your company’s most sensitive information. When your teams are collaborating remotely, the need for enhanced security arises. When employees use personal devices, the risk for a security breach increases. 

The security features built into Cisco Webex applications make it an easy choice for corporations, institutions, and government agencies worldwide. For more information on the security features Cisco Webex applications offer, read the whitepaper linked here.

Ready to make the most of your team’s remote communication?

Download this Collaboration Use Case from CBTS and Cisco for an example of continuous workflow before, during, and after the meeting.

Learn more about collaboration solutions from CBTS and how to securely connect with remote employees and teams.

Remote Collaboration and Networks – Expert panel shares practices for future of work

Following work-from-home mandates issued in response to COVID-19, companies rushed to find ways to enable remote collaboration. Some businesses smoothly transitioned into this new normal, while others struggled to adapt.

To examine the best practices for remote team collaboration, CBTS recently hosted a panel discussion about the challenges facing companies during this period of instability.

Greg Samuels, senior director of the communications practice at CBTS, moderated the panel, which included Steve Harris, senior director of service delivery for OnX Enterprise Solutions; David Absalom, director of enterprise solution design for CBTS; Jon Lloyd, director of cloud networking for CBTS; and Christopher Pope, director of solution design for CBTS.

To highlight the most effective strategies for remote collaboration and communication, the panel experts shared the tools and technologies and best practices that companies have been used to keep employees connected while quickly transitioning.

Enabling existing technology

While no one could have predicted the rippling effects that COVID-19 have had on day-to-day business operations, many companies already had tools in place to support remote workers—but they weren’t leveraging them until now.

“For some companies, it really wasn’t until recently that they discovered the full potential of hosting their voice in the cloud and coupling that with a mobile phone,” Pope said. “It’s been our duty to inform customers of the work-from-home capabilities that they have…and get them using the tools that they didn’t know they already had.”

Pope said many companies were sitting on legacy private branch exchange (PBX) systems or hosted voice solutions, but not utilizing collaboration tools to integrate their system with their employees’ mobile phones. By enabling soft client capabilities and meeting tools, companies are leaving the comfort zone of traditional voice calls to facilitate work-from-home mobility. For those with legacy PBX systems, CBTS was able to enable features on the network to quickly support those temporary changes to their configuration.

Redefining contact centers

The contact centers of large enterprises—especially those in government and healthcare sectors—are pushed past capacity with increasing call volumes related to the pandemic. By rethinking traditional processes and channels, contact centers are developing more sustainable service models that equip remote agents to serve customers efficiently, Absalom said.

Setting up remote phone access for employees working at home is easy enough, “but then you also need to somehow give them their contact center agent desktop, and that requires a VPN infrastructure,” Absalom said. While some companies already had this infrastructure in place, others needed to build internet gateways to enable remote agents.

“Then, because of the massive growth in contact center use, we had to take a look at some other technologies, because the queues and IVRs [Interactive voice Responses] were getting hit so hard we had to find alternate ways to get those calls answered or redirected,” Absalom said, like courtesy call-back capabilities that allow customers to request a call back rather than waiting in queue.

CBTS quickly analyzed how customers wanted and expected their calls to be routed and used that data to find the most efficient way to handle customer calls. To handle the influx of service calls efficiently, contact centers should similarly examine their current workflows and streamline business processes. Absalom encouraged call centers to think beyond the phone and explore the potential of omni-channel contact centers, where agents can also leverage e-mail, chat, and text to provide comprehensive service.

Protecting the perimeter

To keep the remote workforce connected to the enterprise, companies are relying on VPNs to extend their network—which comes with certain limitations, Lloyd said.

“When we start looking at a client-based VPN, all of that traffic comes back to the data center, even if the application doesn’t live there,” Lloyd explained. “That is crippling customers’ bandwidth. It’s crippling data centers.”

Split tunneling can be one solution for alleviating some stress to the data center, “but it’s a pretty complex routing configuration,” Lloyd said. Instead, companies should focus on flexible connectivity to extend their networks. “Utilizing technology that is cloud-connected or software-defined is allowing us to build auto-networks and auto-scale very quickly,” he added.

With software-defined perimeters, security is a fabric that lives in the cloud, rather than a firewall that just lives in the data center. “We used to think we were protecting the network,” Lloyd said. “But now, we realize the network is all around us. It doesn’t matter what the device is or where the employee is working from.”

This software-defined model is what separates the companies that are excelling in this remote environment from those that are struggling. “The customers who have looked forward and leaned toward this software-defined world have had a much, much easier time adapting,” Harris said. “Customers who have struggled tend to be ones who have a very traditional network and infrastructure.” Follow this link to view the full webinar. Learn more about collaboration solutions from CBTS.

Contact the experts at CBTS

CBTS and state administrators collaborate to prepare for overwhelming call volume

While the health impact of COVID-19 on the world has been devastating and tragic, the economic impact in the United States has also been profound. As businesses shuttered to reduce the risk of spreading the virus, revenues dropped and jobs were lost, leading to record high unemployment figures across the country.

In this particular state, layoffs and furloughs were occurring at staggeringly rapid rates over a matter of weeks. As a result, calls for assistance and applications for benefits began to flood and overwhelm the state’s Department of Jobs and Family Services (JFS). The JFS office’s contact center normally handles an average of 12,000 calls per day, but that number spiked to more than 1 million calls in a day and eventually settled on approximately 800,000 calls per day.

Additional issues included busy signals and dropped calls that callers often received when trying to contact the JFS office. End users were also not confident that their claims were being processed even in the event they managed to speak with a JFS agent, due to the lack of benefit status updates.

Fortunately, JFS personnel had anticipated the need to keep up with the drastically increased call volume. The JFS office engaged CBTS to help them manage the overwhelming number of calls to address the various service issues that constituents were facing. CBTS was able to design and implement a solution within a week’s time. The solution included scaling existing call paths, organizing remote call center operations, and designing and configuring a new IVR solution.

Sorting out the chaos

CBTS stepped in with a customized suite of telecommunications solutions to enable JFS agents to cope with the massive call volume they were facing while also improving the user experience for constituents seeking assistance during the onset of the COVID-19 pandemic.

One of the solutions implemented was a self-service system designed to allow JFS applicants to manually check the status of their claims. All of the JFS Unemployment directory numbers were sequestered into separate carrier trunks to increase available bandwidth and reduce strain on the rest of the state agencies. Additionally, the contact center capacity was optimized by 400% to allow for all callers to be answered by automation or an agent.

Remote access licenses for Jabber softphones were also increased and extended to hundreds of additional users, boosting the number of available call center agents. Cisco’s Unified IP Interactive Voice Response (IVR) was deployed at a large scale specifically to answer mass layoffs by major companies.

Another improvement implemented was the redirection of calls away from busy signals to holding messages, which engaged constituents and informed them that their calls would be answered momentarily or offer self-service options to every caller.

Lastly, an extensive effort was made to design and deploy an optimized IVR system to generate responses to benefit inquiry, simplify call tree structures, and create more efficient queue management programs. Moving forward, CBTS will be partnering with the state’s JFS to introduce new functionality that will provide tier one agents with basic caller benefits status info that will assist them in answering initial questions. Callback scheduling will also be used to address more advanced questions that can’t be answered by tier one agents at the time.

CBTS and the state’s JFS planned ahead and collaborated closely to prepare for a pressing issue that would prevent vulnerable citizens from accessing the assistance they needed. The standard reporting and dashboard programs built for this client are part of an ongoing process to optimize solutions in accordance to customer experiences.

Contact a CBTS specialist today for more information on what a customized Cisco collaboration solution can do for your enterprise or government organization

Stepping up your UCaaS experience with SD-WAN

Simplifying the various communication tools available to their company is a challenge many business leaders are seeking answers for. As a result, enterprise-level organizations around the globe and across a variety of industries are catching on to the benefits of unified communications as a service (UCaaS), which streamlines collaboration capabilities by combining voice, video, and text communications into a single cloud-empowered platform.

As a managed service, UCaaS also simplifies operations and allows users to focus less on maintaining multiple communications platforms and more on their bottom lines. It can also be easily scaled for growth as businesses expand their footprints, facilities, and teams.

UCaaS has become a common solution for organizations that wish to utilize the ever-growing power of cloud computing while also managing their communications platforms with ease and reliability. These applications have become even more crucial and are now in high demand in the wake of the COVID-19 pandemic, which has forced many enterprises to adopt a more remote posture. However, these enterprises that have embraced UCaaS may be missing the full potential of their managed communications by not also taking advantage of software-defined wide area networks (SD-WAN).

The potential of SD-WAN

While the business world works to adapt to and harness the computing power of the cloud and the many remote storage and connection capabilities it brings, SD-WAN is a network architecture purpose-built to enable all modern cloud-based applications, delivering greater levels of efficiency, scalability, and flexibility.

By implementing an SD-WAN solution that fits their situation, enterprise leaders can automate their network traffic, speed up their application deployments, and improve user experiences, all while driving down operational costs. With SD-WAN, even large-scale global operations can be given easy and reliable access to powerful cloud applications, from retail storefronts and industrial facilities to distant office environments. However, it truly shines when layered onto an existing UCaaS framework.

A powerful combination

For users of UCaaS solutions, SD-WAN acts as a natural complement that boosts the power and effectiveness of managed unified communications. When combined, the UCaaS platform connects distant team members and empowers them to collaborate smoothly—meanwhile, an SD-WAN solution brings high processing power, bandwidth and network stability to the table, creating a potent one-two punch that any modern organization can benefit from.

SD-WAN also adds powerful cloud computing functionality to the UCaaS platform, boosting communication applications such as video conferencing with fast and reliable cloud connections. Voice services also benefit from increased redundancy and signal strength, meaning fewer dropped calls and better call quality. This is especially beneficial for enterprises that rely heavily on voice functionality, including retail, call centers, healthcare, and more.

Complete the package

If your company has taken the step to streamline its communication and collaboration applications with a UCaaS solution, consider SD-WAN as a direct upgrade that can improve network performance, make connections more reliable, leverage the considerable power of the cloud, keep costs low, and help future-proof your enterprise for what comes next. Review the CBTS resource page to learn more about how adding SD-WAN to your UCaaS infrastructure can deliver better communication outcomes for your organization.

Critical Capabilities for Meeting Solutions

There’s no denying that the world has changed. Even before the COVID-19 pandemic forced millions of Americans indoors and changed the landscape of the economy and workforce, large and small businesses alike were actively exploring the technology and processes needed to empower their staff to do their jobs remotely.

This process was accelerated when multiple state governors gave shelter-in-place orders, and companies began shutting down offices to prevent the spread of COVID-19 and reduce the risk of infection for personnel. A robust and detailed strategy to enable remote meeting, collaboration, and productivity is now a requirement, not simply a bonus.

However, there exists a wide variety of teleconferencing solutions and platforms, each with their own interfaces, support structures, and proprietary features. Finding the right remote meeting solution for your business can be a daunting task. The decision can be made easier by clearly defining what your organization is looking for.

Requirements of the new digital workplace

When adopting a teleconferencing and remote meeting solution, enterprise leaders tend to seek a technology platform that satisfies both the needs of individual team members and the expectations of high-level stakeholders. This can apply to several use cases, including employees meeting in virtual conference rooms to share working materials, connect via audio and video, and collaborate closely.

Organizations with a concentration on sales and marketing also require simple and engaging methods for connecting with external clients, leads, and partners as they develop opportunities for new business. Meanwhile, trainers and mentors need tools that can reach and be accessible to a wide variety of audiences—after all, people learn better when they’re able to connect and engage on their own terms.

Additionally, many professionals in corporate communication spaces are seeking to make internal messaging more direct and captivating. They need a technology solution that allows them to build a CEO town hall or similar virtual event that can simultaneously be delivered to an entire corporate structure in real-time.

Organization leaders are facing the challenge of crafting a remote meeting solution that meets the needs of all of these use cases, as well as the challenge of making this solution operate reliably on any device—from smartphones to workstations. What they need is a persistent virtual meeting space that all members of the team can benefit from.

Creating collaboration with the cloud

Many enterprise-level businesses already employ cloud office products with built-in conferencing functions throughout their organizations, but some find themselves requiring an internal collaboration solution that delivers a consistent experience across different platforms.

At the same time, professionals responsible for external presentations are in need of a high degree of control and flexibility in terms of transitioning, question and answer management, and more. They’re also seeking reliable security measures and reliable audio and video quality to make their presentations as functional and effective as possible.

Trainers, meanwhile, can also benefit from a simple meeting product that can enable testing and learning even in cases of limited budgets and smaller scales. Webinars and other larger-scale online events are also gaining relevance as scalability and audience engagement become more important in business environments.

These endpoints can all be served by a cloud-based meeting solution. 

“By 2023, 50% of meetings will be facilitated by virtual concierges and advanced analytics. Through 2023, the cloud conferencing market will be the fastest-growing segment (by spend) of the overall unified communications (UC) market, growing at a compound annual rate of 7%.”

Gartner, Critical Capabilites for Meeting Solutions, Tom Eagle, Adam Present, Mike Fasciani, 8 October 2019

Let the experts at CBTS help your organization prepare for the cloud conferencing future with our suite of Cisco remote meeting solutions. For more information on what CBTS and Cisco can do to modernize and empower your workforce.  Click here to learn more about the meeting solutions CBTS offers.

Reach out to an Expert

Considerations for Remote Work

How to leverage technology to work around the Coronavirus

By embracing collaboration technology, modern enterprises can begin to move away from traditional face-to-face meetings as the go-to tool for driving business operations. The teleconferencing trend shows no signs of slowing down, especially in the face of the COVID-19 pandemic.

As reported cases of the novel Coronavirus grow in number and quarantine becomes necessary to safeguard employees, companies across multiple industries are leaning on video conferences and other collaboration technology more than ever. Effective use of these tools, however, is crucial for continuing business operations and avoiding costly downtime.

Tips to ensure remote work efficiency

Video meeting capabilities give modern organizations significant flexibility in times of crisis.

One approach that has successfully connected global workplaces is the “video first” approach, which emphasizes video conferencing as a reliable alternative for when in-person meetings aren’t feasible due to travel, remote offices, or illness. This strategy is rapidly catching on in the modern business world­; a survey by Deloitte found that 70 percent of respondents expect to use collaboration platforms more often in the near future.

Here are some helpful tips to follow when your teammates are working from home:

  • Get everyone on the same page by using the same tools.
  • Create online work spaces for projects to keep essential team members in the loop.
  • Keep meeting documents, presentations, and notes in a shared place.
  • Record meetings for people who are not able to attend.
  • Turn your video on; it makes a difference.

The Right Tools for the Job

Many enterprise employees worldwide are being required or encouraged to stay home from the office to reduce the risk of spreading COVID-19. Platforms such as Cisco Webex Meetings and Webex Teams can be critical for allowing these enterprises to maintain their day-to-day functionality and continue to serve their clients throughout a public health crisis. There is a wealth of options available for enterprises looking to empower their employees to work remotely without sacrificing collaboration or productivity. CBTS can implement the features you need, such as Call Forward All, Single Number Reach (SNR), and Voicemail to E-mail to keep your team engaged and performing at their best no matter their location.

Webex Meetings enables teams to coordinate their efforts even with miles between them. Anyone inside or outside your organization can quickly join a meeting from a smartphone, desktop, video room devices, or through their browser. Everyone can enjoy consistent meeting experiences and be fully engaged in the conference with minimal technical complexity. Webex Meetings removes the complexity of the video meeting experience—with crystal-clear audio and content sharing in the same session.

Cisco Webex Teams is an easy-to-use collaboration solution that keeps teams and departments connected anytime, anywhere.

  • Start calls instantly, have high-quality video meetings with screen sharing at the touch of a button.
  • Create secure virtual workspaces for every purpose.
  • Include outside vendors or customers in collaborative spaces.
  • Simplify day-to-day interactions with messaging and file sharing.
  • Third-party app integrations for a seamless workflow.
  • Increase productivity and engagement with real-time communications.
  • Express your ideas on digital whiteboards and add colleagues at any time.

For more information on how CBTS can help your organization during the COVID-19 health crisis, check out our Contingency planning post or collaboration and meeting solutions page at

CBTS introduces new cloud calling solution

CBTS is pleased to introduce Cloud Calling, a complete cloud-based calling solution powered by Cisco.

Cloud Calling features

Cloud Calling is a comprehensive service with full cloud-PBX and mobility features. It enables organizations to expand and migrate an existing on-premise deployment into a cloud environment.

This cloud calling solution provides multisite capabilities and global reach for small, midmarket, and enterprise organizations while minimizing the complexity associated with moving into the cloud. It supports a wide range of Cisco IP Phones combined with the latest collaboration technologies–Webex Meetings and Webex Teams.

The CBTS Cloud Calling offering includes calling, meetings, and team collaboration under a single subscription model.

Collaborate efficiently with Cisco Webex Teams


Cisco Webex Teams is a collaboration tool that includes video, messaging, screen sharing, spaces, whiteboarding, and much more.

Webex Teams is included, adding rich unified communications and team collaboration services.

Leverage Cisco Webex for meetings

Cisco Webex Meetings provides unmatched video quality and delivers a seamless meeting experience from any device, anywhere. Webex Meetings is offered as an integrated add-on to provide the world’s most popular and premium conferencing experience.

Receive world-class support

As part of our secure and scalable Cloud Calling offer, you receive:

  • Global delivery and support. Ubiquitous services and functionality regardless of location. Ideal for multisite businesses.
  • A cloud migration path. Augment on-premise PBX solutions and build a gradual cloud migration to easily scale your business.
  • Extensive support. From onboarding, activation, through ongoing 24x7x365 monitoring, management, maintenance, and training our CBTS experts are here for your business.
Cloud Calling by CBTS: Get the best solution for your business

Cloud Calling offers multiple benefits

A fully managed cloud calling solution platform helps you:

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Work Globally
Our Cloud Calling offer is built to support multisite and global multi-national networking requirements.

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Control Investment Costs
Reduce technology and operational cost and complexity, and gain a more agile, intuitive way to work.

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Scale Up or Down
We offer flexible Cloud Calling solution deployments that scale to meet the needs of enterprises of every size.

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Remain competitive with CBTS

Cloud Calling by CBTS is the solution for any business that needs and wants to remain competitive in today’s ever-changing digital landscape.

CBTS couples vast technical expertise with flexible unified communications and collaboration solutions to drive successful business outcomes, mitigate risks, improve operational efficiency, and reduce costs for our clients.

“Our clients expect to use professional communications technology that easily integrates with their business applications and workflows. Cloud Calling provides the flexibility and value that will allow clients to communicate and collaborate more efficiently in order to drive business outcomes.

The addition of Cloud Calling, in combination with our existing portfolio of Unified Communications solutions, allows CBTS to fully meet the needs of organizations ranging from startups to Fortune 500 enterprises.”

Greg Samuels
Senior Director, Cisco Sales Practice

Future-proof your business today with Cloud Calling by CBTS.