CINCINNATI – Sept. 1, 2026 – CBTS, a leading North American technology services company, today launched Forge Agents, a new platform that builds enterprise-grade AI agents in days from a plain-language description of the work, then runs them securely.
Ungoverned agents and open-source models will be the biggest disruption to corporate and government cybersecurity. Governance and risk management, not the technology, are becoming critical bottlenecks to AI value. Cost, cybersecurity, and trust all must hold, or an AI risk gap emerges.
According to Forrester Research, mid-market organizations face particular risk from AI pilots that scale activity without organizational readiness.* Mid-market organizations face the same security and governance requirements as large enterprises — with far fewer resources to meet them. CBTS Forge Agents give mid-market companies the same capability, so they can compete at scale and grow.
Mark Giles, Chief Technology Officer at CBTS, said: “Mid-market organizations need one partner that can deliver and manage the entire AI agent stack across infrastructure and software. Most companies already have powerful platforms. What they lack is the engineering to run agents securely, connect data to workflows, and prove ROI. We bring those pieces together, so AI becomes part of how the business runs.”
As AI regulations tighten, responsible AI and compliance are coming to the forefront. CBTS Forge Agents give clients a defined path from use case to live operations, starting with a proven operating model defining who builds the agents, who runs them, and who is accountable when something goes wrong. Clients can start small, pay for what they use, and build once they know what works.
Buyers gain a secure place to test models against their own data as well as third party data, compare how each performs, and see real results before scaling. For cost-sensitive or regulated buyers, that path can stay entirely in your own tenancy, allowing data to be contained within that tenant and organizational governance.
CBTS clients across North America, including Fortune 500s and government agencies, helped shape our Forge AI advisory practice. Forge Agents apply that experience, allowing mid-market organizations to move on AI quickly. Key differentiators include:
No ecosystem to buy into: Agents run on the model and tenancy already in use, across Anthropic, Google, AWS, Cisco, or on-prem. Nothing to rip out or replace.
In production within days: 187 pre-built artifacts and 34 cross-industry blueprints get agents live fast. Describe the work in plain language, and CBTS Forge Agent builds it.
Enterprise capability, mid-market reality: No $200K embedded engineers on a bench. CBTS Forge Agents deliver the same outcome at a price and speed mid-market buyers can act on. After go-live, CBTS can handle monitoring, accuracy reporting, improvement, and a human-in-the-loop supervisor layer.
CBTS, now runs internal agents across customer experience, finance, operations, and workforce functions, with adoption across 2,300+ employees. CBTS built Forge Agents based on these learnings. Security policy, metered spend, and usage analytics sit in one view tracked down to every user, skill, and token. CBTS reached full ROI within 4 months.
CBTS built Forge Agents for organizations that can’t risk exposing sensitive data or intellectual property. CBTS delivers:
CBTS Forge Agents are available now to clients across the United States and Canada. For more information, visit CBTS AI Agents & Automation.
CBTS Forge Agents sit within CBTS Forge AI, spanning advisory, security and governance, agents, and managed operations. CBTS proved it on its own business first. Read the case study here.
Citations: Forrester Research: “Budget Planning Guide 2027: Optimism Abounds,” Sharyn Leaver; Jul 8, 2026