CBTS helps clients drive business outcomes  

March 16, 2018
Jacqueline Emigh

CBTS helps clients drive business outcomes through the right technology products and services.

These business outcomes don’t just include financial goals. Healthcare providers, for example, consider providing value-based care a critical business outcome as they move away from volume-based models of care.

Healthcare has experienced massive consolidation over the past decade, a trend that is taxing internal IT resources. CBTS is partnering with several large healthcare organizations that, after growing through a series of mergers and acquisitions, are managing disparate voice technologies across multiple locations.

These organizations need a cost-efficient, holistic solution that meets their current needs, scales for future growth, and gives their internal IT organizations bandwidth to focus on value-added initiatives.

CBTS is there to help drive these specific desired business outcomes.

The Case in Point

CBTS recently implemented a Cisco-based Unified Communications as a Service (UCaaS) solution for a major regional healthcare organization with $5.6 billion in assets and 33,000 employees. This organization is the largest healthcare provider in the State of Ohio, and has hospitals and physician offices throughout Ohio and Kentucky.

Ultimately, the client had to replace a mix of outdated PBX systems that it inherited through a series of acquisitions, and move to a single UCaaS solution for all locations. The solution also required improved quality of service (QoS) for voice calling, supporting the quick addition of new properties, meeting compliance requirements, and supporting teleconferencing and other apps that are essential to improving the patient experience.

Business woman and doctor

A Fully Managed Healthcare Solution

CBTS recommended a hosted, fully managed voice solution in this case to support the client’s desired business outcomes and IT resource needs.

With this solution now in place, the rapidly growing healthcare provider can focus its internal IT resources on value-added initiatives while CBTS manages its voice network, which must be available 24x7x365 to support continuous patient care.

CBTS also is managing the client’s migration from legacy PBX to new VoIP systems on a site-to-site basis. Currently, the older equipment and new UCaaS systems are centrally managed from the CBTS Enterprise Network Operations Center (ENOC).

The CBTS solution also supports TelePresence Video Centers now available across acute care facilities throughout the client’s healthcare network for videoconferencing among medical practitioners. After an initial rollout at 50 sites, new units are being added on a gradual basis.

CBTS staff at the ENOC also administers a Cisco Emergency Responder (CER), which works with the Cisco phone system to enhance 911 calling. CER is designed to ensure calls are routed to the correct Public Safety Answering Point (PSAP) for the caller’s location, and that emergency calls are returned if necessary. The emergency response system also tracks phone locations.

A number of integration points are included in the network for easy addition of third-party healthcare apps.

People Power, Too

Engineering expertise is necessary to fully leverage this innovative technology.  CBTS deployed two dozen employees to the client’s network sites – including project managers, design architects, and implementation and design engineers – along with approximately 40 professional consultants specializing in various aspects of this project.

This is what we mean when we say CBTS helps our clients drive business outcomes.

CBTS has extensive experience working with multi-site health care organizations on their voice application needs. Want to learn more about this ongoing healthcare IT initiative? Read the case study here.

Subscribe to our blog