Microsoft Teams Voice

Fully Managed Voice for Microsoft Teams

Microsoft Licensing and its related services and tools have become firmly entrenched in day-to-day workflows of most companies and employees.  Microsoft Teams in particular has seen massive adoption with the rise of hybrid and remote work. 

Companies looking to maximize their Microsoft investment can migrate telephony services into Microsoft Teams and see numerous financial and organizational benefits.

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Explore the benefits of migrating to Microsoft Teams Voice

  • Eliminate costly phone equipment purchase / rental costs.

    Your employees can utilize the Teams mobile and desktop applications for their everyday phone calls.

  • Simplify IT management.

    Why make your IT admins manage and support another application for phone calls when it can be migrated into Microsoft Teams?

  • Simplify end-user adoption.

    With Teams being widely adopted for messaging and meetings, employees can rapidly adopt Teams for phone calls with minimal onboarding and training.

  • Evolve into a modern voice solution for remote and hybrid work.

    Employees can work from anywhere while maintaining a high level of productivity.

Perfectly positioned to guide clients on their journey

As a Microsoft Solutions Partner for Modern Work with an Advanced Specialization in Calling for Microsoft Teams and decades of UCaaS experience, CBTS is perfectly positioned to guide clients on their journey to Microsoft Teams Voice.

CBTS provides:

  • A CBTS Project Manager that coordinates porting and activation of phone numbers to ensure a smooth migration with minimal downtime.
  • Teams phone system seamlessly merged with legacy elements of voice environments including analog gateways for older devices, elevator lines, overhead paging, and others.
  • Unlimited local and U.S. long-distance.
  • Session border controllers, DIDs, and concurrency included.
  • Flexible call routing designs to take advantage of existing communications.
  • Microsoft Teams-enabled handsets.
  • E911 capability.
  • 24x7x365 U.S.-based support.

CBTS and Microsoft Teams Voice

Expert voice integrator diagram

Enhanced Teams Voice service delivery and management powered by Operator Connect

Through our Operator Connect partnership. CBTS has worked closely with Microsoft to provide secure, redundant integration of its PSTN Voice services into Teams. 

  • Clients can find and select CBTS as their voice Operator in the Teams Admin Center. 
  • Simplified, streamlined provisioning of users, auto-attendants, and call queues natively in Teams Admin Center. 
  • Call quality analytics for CBTS to assist with troubleshooting and support of Teams Voice.
  • CBTS provides session border controllers and all back-end PSTN network infrastructure, allowing clients to save on the purchase and management of hardware.

CBTS is a Microsoft Solutions Partner for Modern Work

With CBTS as your partner you will have 20+ years of experience delivering unified communications as a service and over 147 years of experience delivering telephone and network services. As a 16-year Microsoft-certified partner, CBTS can help you customize your organization’s unique business functions and requirements around collaboration and hybrid work.

  • Advanced Specialization in Calling for Microsoft Teams.
  • Enterprise-grade VoIP service provider.
  • 20+ years delivering hosted voice.
  • Common enterprise dial plan.
  • Robust PBX feature set.
  • Integrated advanced calling applications.
  • 24x7x365 U.S.-based support.
  • Dedicated project management and account team.

Microsoft Teams-enabled devices

Calling through the MS Teams desktop and mobile applications provides flexibility and convenience, but CBTS recognizes that most organizations will still need some physical phones.

CBTS offers Microsoft Teams enabled handsets from Poly, Yealink, and AudioCodes.

  • Predictable OpEx or purchase models available.
  • Devices come preloaded with Microsoft Teams User Interface.
  • Simplified deployment and user activation process.
  • Perfect for hybrid workplaces.
  • Devices visible in MS Teams admin center for troubleshooting and analytics.

Microsoft Teams Voice keeps your workforce collaborating

Speak to an expert today about Microsoft Teams Voice for your organization