Who we are

The catalyst for accelerating client success through the delivery of modern technology

Our commitment to you

About Us

Our history

Our focus


Our leadership

Our approach

What makes us unique

Our comprehensive expertise and global footprint means we can serve enterprise clients in any industry regardless of their location.

CBTS is a visionary, flexible, and nimble service provider, forging strategic partnerships with organizations to solve their unique technology challenges.

We build vendor-agnostic solutions that are tailored to our clients’ business priorities and growth objectives.

The value we bring to the customers is the quality of our people and the experience that we have organizationally in the telecommunication and cloud world.

IT transformation in the global landscape

Today, all businesses—regardless of size—exist in a highly globalized world. Whether your challenge is developing a cloud strategy, assessing security vulnerabilities, or developing an interactive experience for your customers, you need a partner with a global perspective that understands your strategic goals.

From consulting to design and implementation to ongoing maintenance and optimization, CBTS combines deep technology experience with the expertise of professionals who bring a personal approach to IT transformation.

It’s not about products. It’s about results.

From strategy through execution, CBTS delivers comprehensive business results for your transformative IT initiatives.

Our clients achieve their objectives through strategic development and modernization of apps and their deployment on secure, scalable platforms. With continuous monitoring, management, and optimization, organizations free their IT staff to focus on innovation needed to thrive in the application era.


Long history of innovating to help clients achieve their goals


Began offering Infrastructure as a Service solution


Launched Storage/Backup as a Service


Surpassed placing over 1,000 billable resources annually


Launched NaaS and SD-WAN cloud networking solutions


Opened offshore branch in India, based in Chennai, to complement U.S. and Canada onshore resources


Recognized as a Notable UCaaS Provider by Gartner


Implemented enhanced networking and security tools to help our clients manage the transition to secure work-from-anywhere environments


Grew Application Consulting business to $300M+ with 56% YoY growth and billed over 2,000 resources annually worldwide


Fifteenth anniversary of CBTS as a Microsoft Gold Partner and Cloud Solution Provider (CSP)


Launched an outstanding suite of Retail solutions


Launched the Retail Advisory Council; earned three CRN magazine honors: MSP 500 (#43), Elite 150, and Tech Elite 250

CBTS by numbers

Years of innovation

Global clients with sites in all 50 states and 57 countries

Dedicated employees

Annual revenue

Technology cerifications


Knowledge and expertise

Secure applications, platforms, and IT operations

CBTS delivers modernized applications, scalable platforms, and optimized operations, all with integrated security.


Develop and migrate secure cloud-native applications built for resiliency, scale, and quick time to market.


Modernize existing infrastructure and build new cloud-based environments optimized for automation and application delivery.


Deliver agile processes for ongoing monitoring and support of all critical IT infrastructure and business applications.


Holistic security solutions

Our robust security portfolio provides end-to-end protection across a client’s applications, platforms, and IT operations.

We offer holistic security programs instead of point solutions, providing clients with optimized protection across their entire technology ecosystem.


Leadership team

Jeff Lackey

President and CEO

As President of CBTS, Jeff is leading the organization’s growth strategy and overseeing its evolution.

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Shannon Mullen

Chief Financial Officer

Shannon is responsible for accounting, finance, collections, accounts payable, and sourcing functions, as well as analytics and insights.

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Brandon Bowman

Chief Operating Officer

Brandon oversees all CBTS cloud solutions and the consulting, design, delivery, and maintenance teams.

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Brian Brickner

Senior Vice President, U.S. Sales and Global Programs

Brian leads sales operations, committed to providing exceptional and consistent service to our clients and partners

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Heather Cameron

Vice President and General Counsel

Heather advises the executive team, senior management, and investor board on legal matters and policies.

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Al Early

Senior Vice President and Principal Consulting Services

Al established the Application Solutions practice and is integral to the development of organic branch offices based on client needs.

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Paul Khawaja

Senior Vice President, Canada

Paul leads Canada sales and operations, focusing intently on transforming from a traditional IT approach to client-centric services and solutions.

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Eric Miller

Vice President, Marketing

Eric works closely with the Sales and Practice Leaders to plan and execute CBTS marketing activities that drive growth.

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Brian Quinn

Senior Vice President, Business and Product Development

Brian is responsible for working with CBTS’ largest clients to solve their most complex IT business needs.

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Scott Seger

Senior Vice President, Global Accounts and Business Alliances

Scott leads the Business Alliance and Global Accounts teams and plays a vital role in attaining our growth targets.

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There is no such thing as a “one size fits all” solution

With a level of partnership that’s unmatched in the industry, our team specializes in IT transformation that helps clients reach their unique goals.


A thorough assessment of your current state with considerations for desired outcomes and future strategy.


Expert design and engineering to future-proof your architecture, processes, and operations.


Each solution is built, tested, and deployed by certified experts working hand in hand with the client’s IT staff.


Transition to CBTS Managed Services for ongoing 24×7 monitoring, maintenance, and operational support.

“Our clients rely on us for technology solutions that enable operational efficiencies and deliver transformational growth to their business. Our customer-first mindset and commitment to their success are at the heart of everything we do.”

– Jeff Lackey, President and CEO, CBTS

OEM and XaaS partnerships

CBTS maintains longstanding strategic partnerships with leading OEMs, ISVs, and cloud providers. Our technology specialists have the certifications and expertise to build, configure, install, and support custom solutions that align with each client’s unique business strategy.

Schedule a complimentary 30-minute discussion
with a CBTS solution consultant

Talk to one of our experts today to discover how we can be your trusted partner for end-to-end technology solutions.