Unified Communications as a Service (UCaaS)

Empowering a cloud-forward business transformation

What is Unified Communications as a Service (UCaaS)?

Unified Communications as a Service (UCaaS)


Our approach

CBTS solutions


Case studies

Seamlessly integrate communications to enhance productivity

Effective communication and cutting-edge collaboration applications are more important than ever, especially in organizations that depend on reliable connections between disparate remote offices and employees working from home. With the right collaboration tools, you can become an agile company achieving better employee performance and productivity.

However, the proliferation of collaboration tools and diverse technologies across multiple locations can overwhelm organizations and their IT teams. This scenario has led to the increasing adoption of Unified Communications as a Service (UCaaS).

CBTS listed among North America’s leading UCaaS providers in the 2022 Frost Radar Report

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An industry game changer

Unified Communications as a Service (UCaaS) has revolutionized the corporate landscape by providing integrated collaboration capabilities. These include workstream collaboration platforms, AI-driven interactive voice response (IVR), hosted call reporting and recording, contact center functionality, advanced data analytics, and numerous other features that businesses are leveraging to their advantage.

Our approach begins with understanding your business objectives and priorities to ensure a successful transition to the Cloud. CBTS can then deliver all the technology in one package on a secure network backed by 24x7x365 support.

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What is Unified Communications as a Service (UCaaS)?

UCaaS is a cloud-based delivery model that consolidates various communication tools such as chat, calling, file sharing, and video conferencing into one unified interface or platform. It enables companies to migrate from using hardware devices to software applications.

UCaaS is a subscription-based service that includes the management and security of the technology. This approach allows organizations to redirect their IT staff to work on more strategic roles that directly contribute to the company’s growth. Moreover, the most significant advantage lies in the benefits it brings to employees—notably, improved collaboration and productivity.


Benefits of Unified Communications as a Service

Streamlined communications = enhanced efficiency


Productive employees regardless of location—remote or on-prem.


Automatic updates deployed via the Cloud.


Grows with your business.

Crystal clear quality

Blended VoIP, dial-in audio conferencing, and HD video for more dynamic online meetings.

Cost savings

Predictable cost and growth model.

Unburden IT departments

Free IT from troubleshooting to focus on innovation.


of Unified Communications as a Service (UCaaS) users experienced heightened productivity.

UC Today



CBTS first discovers your business objectives and priorities to ensure a successful transition to cloud-based Unified Communications. Then, CBTS multiplies value by delivering technology solutions and security in a single package, utilizing a secure network backed by 24x7x365 support.

CBTS experts design, engineer, and build ideal communications solutions. We continuously upgrade, maintain, and support your hosted UCaaS at no additional cost to you. In addition, CBTS provides expert installation, training, and access to a constantly evolving technology roadmap which helps your company stay ahead of the competition.


CBTS takes the time to perform a complete audit of capabilities your teams currently utilize, ensuring that the new enterprise UCaaS solution leaves nothing behind.


Prior to deployment, CBTS builds an extensive enterprise UCaaS support system, while provisioning sufficient bandwidth and staffing enough knowledgeable experts to keep your enterprise UCaaS infrastructure intact.


During an enterprise UCaaS transition, essential deployment elements include contact center routing plans, IVR configuration, auto attendant setup, hunt groups, call flows, call handling strategies, and other crucial workflow elements.


Training, adoption, and ongoing technical support are crucial elements of follow-through that can help a UCaaS deployment make a meaningful long-term impact.

“What makes CBTS the ideal communications partner? Two things: our technology and operations. The CBTS cloud has been thoroughly architected to not go down. It can take up to three service outages and still function just fine because of the redundancies. That’s why state and local governments trust us with their communications.”

– Neal Marksberry, Senior Product Manager


CBTS UCaaS solutions

CBTS can deliver multiple managed services options based on your technology and business needs.

We bring in our experts to design, engineer, and build your desired outcomes. CBTS continuously upgrades, maintains, and supports your hosted solution at no additional cost to you. We also provide expert installation, training, and a constantly evolving technology roadmap so you are never left behind.



  • Geo-redundant data centers across North America
  • HIPAA, GDPR, and PCI compliant
  • 24x7x365 support
  • Enhanced 911
  • Delivery options—MPLS, OTT, SD-WAN, VPLS, and more
  • Carrier redundancy
  • Non-disruptive real-time upgrades
  • Flexible and scalable network design

UCaaS with Microsoft Teams Voice and Cisco Webex

Unified Communications as a service with Microsoft Teams and Webex

UCaaS solutions utilize advanced network monitoring and threat prevention protocols to ensure the security of sensitive data, giving your team confidence in the protection of their information. Moreover, CBTS keeps your communications system compliant with all relevant regulations and other compliance measures, keeping it up to date at all times.

Dig deeper

Webex Calling professional services from CBTS


Webex Calling professional services from CBTS

Streamlining retail operations: The Microsoft Teams playbook

Streamlining retail operations: The Microsoft Teams playbook


UCaaS and CCaaS: Maximize your results
with integration


CBTS is a Cisco Gold Integrator and Provider, as well as a certified Microsoft Solutions Partner for Modern Work. When delivered with the precision and expertise of CBTS engineers, collaboration solutions like Webex and Microsoft Teams can replace many traditional conferencing engagements across a spectrum of industries while keeping teams engaged.

Microsoft Teams Voice

Fully-integrated voice and collaboration solutions

  • Eliminate costly phone equipment purchase/rental costs
  • Simplify end-user adoption
  • Simplify IT management
  • Evolve into a modern voice solution for remote and hybrid work

Webex Calling

Webex offers enterprises the benefits of cloud innovation today while enabling a smooth cloud migration over time.

  • Connects to your on-premises PBXs
  • Delivers a common global dial plan
  • Enables a phased transition to the Cloud

Unified collaboration and meeting solutions

Unified collaboration solutions consolidate all of the right tools into one integrated platform for a seamless user experience.

  • Cisco Webex
  • Microsoft Teams
  • Microsoft Teams Voice
  • Webex and Cisco devices
  • End-to-end security

“CBTS remains one of Cisco’s top partners worldwide and a leading UCaaS provider for retail, healthcare, state and local government, and education (SLED) verticals. CBTS differentiates itself from competitors with its broad expertise and ability to tailor solutions to businesses’ specific needs by employing a highly consultative approach. CBTS is poised for growth due to their commitment to their multiplatform UCaaS portfolio including Cisco Webex Calling and Microsoft Teams Voice.”


Elka Popova, VP and Senior Fellow, Digital Transformation, 2021 Frost Radar Report — North American IP Telephony and UCaaS Market


Aligning UCaaS with business objectives

There are so many benefits to switching to UCaaS, but one of the most significant advantages is the cost savings it provides to businesses. UCaaS is far more cost-effective and offers greater value than premises-based phone systems and infrastructure. Additionally, organizations can reduce operational expenses significantly by cutting down on office space, utilities, and service contracts. UCaaS lowers your communication budget and reduces the overall cost of doing business.


Many businesses have reported saving between 50-70% on communications after switching to the cloud.

Case Studies

Client is a health care system with physician practices and hospitals throughout Ohio and Kentucky. It is the largest health system and fourth largest employer in Ohio. With $5.6 billion in assets and growing, this health system employs over 33,000 employees in more than 100 organizations—including 23 hospitals.

Client’s long-term goal was to build a consolidated unified communications system that streamlines existing operations, and that will support adding new locations and solve their business challenges.

CBTS solution
CBTS implemented the following solutions:

  • Design, build, and install of Cisco Unified Communications Manager (CallManager)
  • Monitoring and management of the organization’s telephony network
  • Managing legacy voice equipment and upgrading to new UC equipment
  • Implementing TelePresence Video Conferencing
  • CER Emergency Responder
  • Many integration points with third-party collaboration applications

With the new state-of-the-art communications platform, client reduced expenses and improved quality of service. CBTS now manages 100% of client’s voice systems—both legacy and new unified communications environments.




What is the difference between CCaaS and UCaaS?

In general, the focus of CCaaS is customer experience and support. In contrast, UCaaS is designed for internal communication and collaboration between team members.

What is the difference between UCaaS and VoIP?

VoIP is for business calls and audio conferencing. UCaaS adds text, chat, video, and file sharing.

What if my company still uses a traditional telephony system?

CBTS can integrate your PBX phone system with cloud calling or transition it into a cloud-based infrastructure.

How reliable is UCaaS?

Reliability is critical. The UCaaS solution you adopt should provide 99.99% service reliability and accessible technical support.

Is UCaaS right for my business?

If your organization has limited IT resources and expertise with telephony equipment, moving to UCaaS allows you to offload a large portion of your IT infrastructure to experts.

Schedule a complimentary 30-minute discussion
with a CBTS solution consultant

Talk to one of our experts today to see how we can help your organization streamline its communications and boost efficiency with managed UCaaS.