Meet our leadership team

Jeff Lackey

President, CBTS

Jeff Lackey is President of CBTS, and reports directly to Leigh Fox, President and CEO of Cincinnati Bell Inc. Jeff joined CBTS in March of 2016 and has held a number of executive roles, including serving as Senior Vice President of U.S. Sales, and most recently as Chief Operating Officer. As President of CBTS, Jeff is leading the organization’s growth strategy and overseeing its evolution from a traditional infrastructure and managed services company, to one of the industry’s leading cloud, communications, and consulting providers.

Jeff held a variety of senior roles in the information technology industry before joining CBTS. He was the founder of KSM Consulting, which focused on expanding the commercial market’s adoption of personal computing and network-based technology; was President of Broadwing Technology Solutions; and was President and CEO of Core Business Technology Solutions, the privatized regional information technology services division of Broadwing. Jeff holds a bachelor’s degree from Indiana University.

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Paul Khawaja

Senior Vice President, Canada

Paul Khawaja is Senior Vice President – Canada, and reports directly to Jeff Lackey, President of CBTS. Paul joined the company in March of 2012 as Executive Vice President, and added the position of COO - Cloud and Managed Services six months later. Paul is driving the organization’s growth, strategy and development for enterprise infrastructure solutions, managed services and digital services. He is leading Canada sales and operations through a focused transformation from traditional IT offerings to client-focused services and solutions. Before joining the company, Paul served as Vice President of Bell, and President of xwave. He also held leadership positions in sales, operations and business development at MITI Information Technology.

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Greg Wheeler

Senior Vice President, U.S Sales & Global Programs

Greg Wheeler is Senior Vice President of U.S. Sales & Global Programs, reporting directly to Jeff Lackey, President of CBTS. In this role, Greg has responsibility for the direct and indirect distribution channels in the United States, including our Global client base, and recently added the Infrastructure Practice to his responsibilities. He joined the company in October of 2002, and most recently served as Vice President and Principal – Communications.
Greg has held a number of leadership roles at the company, including leading the market expansion efforts in Indianapolis, Louisville, Columbus, and Dayton, and serving as Senior Vice President of Sales for the Small and Medium business segment. Greg has over 20 years of technology sales and operations experience.

Before joining CBTS, Greg held positions at Level 3 Communications in Denver, and CDW in Chicago. Greg is a board member of REDI Cincinnati and a Xavier University Executive Mentor. He holds a bachelor’s degree from Ohio University, and an MBA from Xavier University.

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Shannon Mullen

Vice President, Customer Experience

Shannon Mullen is the Vice President of Customer Experience at CBTS. She reports directly to Jeff Lackey, President of CBTS. Shannon’s focus is advocating for the customer and ensuring that every interaction, from pre-sale through post-sale, delivers a consistent, best-in-class customer experience. She most recently served as Vice President & Corporate Controller for CBTS’ parent company, Cincinnati Bell, Inc.

Shannon joined the company in 2004 in the SEC reporting and corporate accounting group. From 2006 through 2017, Shannon held numerous positions in Finance, supporting multiple business units. In 2017, Shannon moved into the role of Vice President & Corporate Controller, serving in this position until 2019. Prior to joining the company, Shannon was an Audit Manager at KPMG LLP.

Shannon attended Miami University and earned her bachelor’s degree in accounting, and is a certified public accountant.

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Brandon Bowman

Vice President, Strategic Services

Brandon Bowman is Vice President of Strategic Services at CBTS. He reports directly to Jeff Lackey, President of CBTS. Brandon is responsible for all CBTS communications, cloud, and security solutions, including the consulting, design, delivery, operations, and maintenance teams. Brandon joined CBTS in June 2016 as part of the CBTS Cloud practice focused on building transformation teams to enable public cloud migrations and services.

Prior to joining CBTS, Brandon was an IT executive at General Electric, where he held leadership roles in Compute Operations, Cyber Security, and platform engineering. Before joining General Electric, Brandon held multiple IT leadership positions at NCR Corporation and Teradata as a software developer and engineering leader. Brandon holds a bachelor’s degree in management information systems from the University of Dayton.

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Joe Putnick

Chief Innovation Officer

Joe Putnick is the Chief Innovation Officer of CBTS. He reports directly to Jeff Lackey, President of CBTS. Joe specializes in leading high performance teams that consult, design, and deliver solutions to customers across all industries and verticals. Joe joined the company in 2007, and most recently served as Vice President & Principal – Communications. He has also held leadership positions in operations, sales, product development, and management during his tenure with the company.

Joe has more than 28 years of experience in the IT services industry, and has held several positions in the defense and private sectors with expert level certifications. Joe is a veteran of the United States Marine Corps, and has volunteered for board positions at the Clippard YMCA and Great Miami Young Life.

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Al Early

Vice President & Principal, Consulting Services

Al Early is Vice President and Principal - Consulting Services at CBTS. He reports directly to Jeff Lackey, President of CBTS. Al joined CBTS in January of 2007 as Director – Professional Services.

Al and his team have grown the Professional Services business from $3.5 million in annual revenue to over $135 million in the past ten years. He established the Application Solutions practice and has been integral to establishing organic branch offices based on client needs. Recently, his group opened a CBTS offshore office in India. His organization successfully recruits hundreds of technical resources annually.

Before joining CBTS, Al led a similar IT sales and recruiting practice at Definitive Solutions Company. Al serves on the Board of CancerFree KIDS, and Board of the Cincinnati IT Cluster Council. Al also mentors underprivileged adults who are looking to create successful, sustaining careers via the Job Works organization. Al holds a bachelor’s degree from Miami University.

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David M. Greulich

Chief Financial Officer, CBTS

David Greulich is Chief Financial Officer - CBTS and reports directly to Jeff Lackey, President of CBTS. David is responsible for the financial management of CBTS. David joined the company in 2001. He most recently served as Vice President, Corporate Financial Planning & Analysis for Cincinnati Bell, responsible for operational and strategic financial planning and financial analysis. Prior to that, David held various leadership positions at CBTS responsible for finance, accounting, billing, purchasing, accounts payable and collections. Before joining Cincinnati Bell, David was a Senior Auditor at Ernst & Young LLP. David earned his bachelor's degree in finance and accounting from Miami University and is a certified public accountant (inactive).

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Eric Miller

Vice President, Marketing

Eric Miller is Vice President of Marketing, he reports directly to Jeff Lackey, President of CBTS. Eric works closely with Sales and Practice Leaders to plan and execute CBTS marketing activities, including brand campaigns, product promotion, client events, and Partner programs.

Eric and his team are leading the effort to digitally transform CBTS marketing efforts by creating and delivering relevant content focused on solving clients’ business challenges.

Eric has held various positions in Marketing, Product Development, and Sales Management at the company. He holds a bachelor’s degree from the University of Cincinnati.

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Brian Quinn

Vice President, Global Services

Brian Quinn is Vice President of Global Services at CBTS. He reports directly to Jeff Lackey, President of CBTS. Brian is responsible for working with CBTS’ largest customers to solve their most complex IT business needs. Digital transformation, flexible consumption of IT resources, and cloud migrations are hallmark solutions that Brian and his team deliver. Brian joined the CBTS family of companies in 1993 and has held a number of leadership roles at CBTS, including serving most recently as Vice President and Principal – Enterprise Programs. Brian’s previous roles also include serving as Vice President of Managed Services, and Vice President of Programs – a position that entailed supporting a Fortune 50 client with managed services and products. Brian holds a bachelor’s degree from the University of Cincinnati.

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