Managed IT Services
Free up time and resources by outsourcing time-consuming monitoring and management of IT assets.
Overview
Business outcomes
Solutions suite
Where to start
Methodology
Case studies
FAQs
BUSINESS OUTCOMES
End-to-end solutions that help you focus on growth
%
of companies that engaged managed IT services saved up to 24% in annual IT costs. – CompTIA
%
of Microsoft ransomware incident response engagements revealed insufficient controls on privilege access and lateral movement – Microsoft
%
of digital workers struggle to find information or data needed to effectively perform their jobs. – Gartner
Fully managed services help your business focus on growth and innovation. CBTS keeps your data secure, accessible, and ready for recovery should disaster strike. Outsourcing your data center infrastructure means that you will save costs from equipment maintenance and upgrades. Additionally, critical decision-making data insights and analytics transform your IT department into a revenue generator.
SOLUTIONS SUITE
Our Managed Services
Application management services
Outsource the upkeep and maintenance of mission-critical applications.
Backup and disaster recovery
Managed solutions monitored and tested for replication and restoration capabilities.
Data management services
Modernize your analytics to realize the benefits of application modernization.
Infrastructure as a Service
Gain flexibility and control over your IT resources in a cost-effective manner.
Managed cloud services
Ground-up solutions for every aspect of the Cloud.
Managed security services (MSSP)
Proactive managed security services to identify and mitigate risks.
WHERE TO START
Your ideas + our expertise = limitless possibilities
Not sure where to start?
Select the option that matches your business priorities.
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Application management services
CBTS can deliver fast, reliable apps for better business outcomes.
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Backup and disaster recovery
CBTS can help you stay ready for any emergency with managed backup and disaster recovery.
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Data management services
Find the right storage solution that meets your needs and fits within the budgets.
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Infrastructure as a Service
CBTS solutions allow for an OpEx consumption model and still maintain the physical infrastructure.
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Managed cloud services
CBTS can deliver a secure, cloud-first strategy that reduces cost, speeds innovation, boosts scalability, and maximizes operational efficiency.
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Managed security services (MSSP)
CBTS can reduce the likelihood of a successful cyber attack, mitigate damage, and speed recovery in the case of a breach.
METHODOLOGY
Why CBTS?
CBTS guides you through a vetted process refined over decades of assisting thousands of clients with mission-critical projects.
Assess
Audit infrastructure and identify managed services opportunities to reduce IT burdens, cut costs, increase security and availability, and open up time for innovation.
Design
Prioritize managed services initiatives based on business objectives and create a custom program for outsourcing levels and goals for data and analytics.
Deploy
Initiate a managed services program across on-premises and cloud environments and refocus in-house IT professionals on innovation and revenue-generating activities.
Operate
Ongoing 24×7 support services to monitor, manage, and update systems and software and keep data secure, accessible, and ready for recovery—including quarterly service reviews with CBTS engineers.
As technology evolves swiftly, businesses struggle to keep up with security demands. For non-security-focused organizations, the resources needed for strong protection can be overwhelming. CBTS enhances your current setup, delivering the necessary safeguards for your data and infrastructure.
“Seeing the positive impact our managed services have on our clients’ productivity and efficiency is what motivates me to continually strive for excellence. Customer satisfaction is at the core of what we do, and being able to contribute to their success is truly fulfilling.”
– Jeffrey Laber, Vice President – Application & Cloud Professional Services
Case studies
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The client is an American multinational corporation specializing in payment card services. The company was founded in 1850 and is well-known for traveler’s checks, charge cards, and credit cards.
Problem
The client needed to improve the card member experience during reward point redemption on their website. Also, the client sought an omnichannel digital solution for reward point redemption.
CBTS solution
CBTS provided the client with a fully integrated scrum team to build an e-commerce platform and architecture for the membership reward program. The solution included design, application development, integration, and backend platform hosting.
Now, CBTS provides ongoing support for a virtual retailer platform (VRP) for the site with administration rights that enable platform content and catalog changes that are secured and audited.
Outcome
In just five years after its launch, the platform enabled more than 5 million card members to redeem more than 46 million reward points and improved overall member satisfaction.
This popular pizza chain’s approach and ability to continuously improve its operations to deliver delicious pizzas quickly has driven its expansion to more than 5,000 branches in 45 countries and territories worldwide.
Problem
The client struggled to maintain outdated, disparate networking and communications systems. Systems had lengthy downtimes and inadequate bandwidth. The client required a modern, cloud-native IT architecture to keep up with evolving industry trends. Individual franchisees were unable to provide standardized customer experiences.
CBTS solution
Our team implemented scalable, cloud-native NaaS and UCaaS solutions across locations with analytics and intelligent IVR built to enable ongoing improvement of the customer experience. CBTS oversaw the installation, monitoring, and continuing maintenance of data and voice solutions.
In collaboration with the client, CBTS developed a roadmap for continuous improvements and application modernization as needs evolve.
Outcome
The client achieved cost savings and improved bandwidth due to a future-proof cloud networking and communications environment. The customer can now incorporate innovative technologies and personalized applications as required, empowering the client to make informed data-driven decisions that enhance customer satisfaction and overall profitability.
Unilever Federal Credit Union (FCU) is a full-service, single-sponsor, non-profit financial institution. The credit union is member-owned and has a member-elected board of directors.
Problem
With their talented but often overtaxed IT staff, Unilever FCU needed an alternative option to deploy and maintain secure network infrastructure, a high-availability production environment, and data protection for backup and disaster recovery.
CBTS solution
CBTS assessed Unilever FCU’s current environment and proposed a fully managed hybrid data center and network solution. CBTS designed a high-availability cloud for production, data protection services for backup and disaster recovery, and managed services for remote network monitoring and management.
Outcome
Unilever FCU’s continued growth comes from leveraging a due diligence framework and all the supporting documentation as the foundation for addressing credit union compliance and regulatory standards.
“With CBTS, the attention to detail really stood out to us,” said Jim Kopfensteiner, CEO of Unilever FCU. “They were able to advise us on many topics, from real-time input during auditor exams to IT information security policies.”
Certifications from industry leaders
CBTS experts hold 2,300+ certifications from industry leaders including AWS, Microsoft, IBM, Avaya, Oracle, Cisco, Zerto, Commvault, and many others.
Continue your journey
Info sheet
Read more about managed threat and detection response.
E-book
Managed disaster recovery solutions for your cloud.
E-book
Eight transformational benefits of application management services.
FAQs
Top 5 questions
What exactly are managed services?
Managed services are outsourced IT operations such as cloud, security, DRaaS, IaaS, and data management to a third-party provider like CBTS, which is accountable for availability.
Why do I need managed services?
Managed services providers (MSPs) address the growing needs of IT operations: efficiency, dependability, security, compliance, access to emerging technologies, and predictable pricing. By sharing the responsibility, MSPs alleviate the organization’s maintenance and operational burden.
How are managed IT services different from break/fix?
Managed IT services proactively prevent the majority of breakage and cyber attacks, keeping your systems secure around the clock. They also provide break/fix support when needed.
Why should I choose CBTS as my managed services provider (MSP)?
In a word, experience. CBTS has decades of experience aiding thousands of clients with IT needs of every kind with our highly certified engineers and project managers.
Won't I be giving up control of my IT ops?
No. The CBTS team providers a truly co-managed experience, giving clients full control of their IT environment while continuously advising on best practices.
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