CBTS Support

Customer Support

With CBTS Support you can gain access to customer portals, important technical support phone numbers, additional helpful resources and Contact Us information below.

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CBTS & Additional Support Portals

Payphone Service Provider Dial Around Compensation

Dial-around Claim Submission

Claims must be submitted by midnight on January 31, April 30, July 31 and October 31.  Claims will be accepted for the five most recent quarters and should be submitted in a single file.

How to Contact Us

Submit your quarterly compensation claims and all other payphone compensation correspondence to this mailbox: PayphoneCompensation@altafiber.com

Contact Name, Phone Number and Address (Pursuant to 47 C.F.R. § 64.1310)
Andrew Carpenter
221 East Fourth Street Cincinnati, OH 45202

Dial-around Certification Letter

The quarterly Dial-around compensation letter can be found here: Payphone Compensation Certification Letter

Area code overlay for Ohio 513 area code

To ensure a continuing supply of telephone numbers, a new area code will be added to the area served by 513. Learn more about what this means for dialing local numbers, what changes will be made and what will remain the same.

Learn about the area code overlay.

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