With CBTS Support you can gain access to customer portals, important technical support phone numbers, additional helpful resources and Contact Us information below.
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Designated customer admins can make MACs to their VeloCloud environment. CBTS is also set as super-user admins and supersedes all customer admins.
Designated customer admins can make MACs to their Meraki NaaS environment. CBTS is also set as super-user admins and supersedes all customer admins.
Toll-free: (888) 638-1699
Contact: Kimberly Zdinak
Phone: (888) 661-6931
Claims must be submitted by midnight on January 31, April 30, July 31 and October 31. Claims will be accepted for the five most recent quarters and should be submitted in a single file.
Submit your quarterly compensation claims and all other payphone compensation correspondence to this mailbox: PayphoneCompensation@altafiber.com
Contact Name, Phone Number and Address (Pursuant to 47 C.F.R. § 64.1310)
221 East Fourth Street Cincinnati, OH 45202
The quarterly Dial-around compensation letter can be found here: Payphone Compensation Certification Letter
To ensure a continuing supply of telephone numbers, a new area code will be added to the area served by 513. Learn more about what this means for dialing local numbers, what changes will be made and what will remain the same.