Collaborative Hybrid Workplace

Enabling workplace flexibility that balances business and employee needs

Why embrace a hybrid workplace strategy?

Hybrid workplace


Our approach



Case studies

Why embrace a hybrid workplace strategy?

Remote and hybrid workforces are here to stay. By allowing more flexibility across the workforce, companies can increase productivity, reduce commutes, and create a better work-life balance, which leads to happier employees.

A successful hybrid workplace strategy requires an understanding of the right technology and tools for safe and effective communication across various platforms that keep workers connected and their collaborations secure.

The elements of an effective hybrid work environment

Read the Info Sheet


of executives say improving security and compliance is their top priority regarding unified collaboration tools.



Outcome-based assessments

Maintaining clear communication between remote and office workers is one of the biggest hurdles for collaborative hybrid workplaces. The last thing your company needs is legacy technology getting in the way of employee productivity.

CBTS provides a full suite of services designed to take most of the headaches out of running a collaborative hybrid workplace, including collaboration and meeting solutions, Contact Center and Unified Communications as a Service, Network and Network Security as a Service, SD-WAN, support for calling, and Microsoft Teams.

Continue the journey


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The CBTS approach to a hybrid workplace strategy

We use an agnostic approach focused on business outcomes, optimizing security, considering compliance, and future-proofing your hybrid environment.

The right technology and tools ensure effective communication across platforms to keep workers connected and collaborations secure.


Assess employee needs and design a hybrid ecosystem that can adapt to changing business needs.


Ensure systems, software, and communication tools operate seamlessly between remote and in-office employees.


Create a roadmap for clear communications and safe collaboration between remote and office workers.


Actively maintain and update communication and collaboration infrastructure to keep pace with business demands.


Build security and compliance into every aspect of the network and collaboration tools to protect data and minimize intrusion.


Develop a holistic hybrid workplace strategy with select technology providers to ensure scalability and support growth.

CBTS methodology

Let CBTS assess your employees’ needs, design a physical and virtual workplace, deploy the tech, software, and communications tools, then help you operate and manage a hybrid workplace ecosystem that can adapt to the changing needs of your business.


Impact and KPIs

Combining remote work with in-person interaction provides flexibility, saves time and money, and reduces carbon footprints. This approach leads to increased productivity, better work-life balance, and a more sustainable future for work.



IT impact and KPIs

Business impact and KPIs

Improved performance

IT impact and KPIs

Improve your team’s performance with a collaborative hybrid workplace.

• Improved efficiency
• Better communications
• Increased productivity

Business impact and KPIs

A collaborative hybrid workplace means less stress across your entire enterprise.

• Enhanced connectivity
• Better work-life balance
• Reduced stress



IT impact and KPIs

Communicating efficiently makes solving problems easier.


• Faster decision-making
• Optimized workflow
• Fewer mistakes and misunderstandings

Business impact and KPIs

A more efficient workflow means decreased turnover, higher profits, and happier employees.

• Respond quickly to changing needs
• Increased productivity
• More job satisfaction


Cost reductions

IT impact and KPIs

Stay competitive in a rapidly changing environment.

• Lower operational costs
• Better communication
• Increased efficiency

Business impact and KPIs

Your business can save money by providing a workplace attuned to how your employees want to work.

• Reduced stress = lower healthcare costs
• Lower turnover
• Working in preferred environment



IT impact and KPIs

An adaptable environment creates greater flexibility.

• Work-life balance
• Productivity
• Job satisfaction

Business impact and KPIs

Working in-person and remotely fosters creativity while maintaining flexibility.

• Attract top talent
• Meeting employee and business needs
• Reduced overhead costs


CBTS understands that among the most significant challenges faced in the remote workplace is the interoperability of legacy and modern applications for your extensive remote workforce to remain safe and secure at all times.

A hybrid workplace offers flexibility and a better quality of life for your employees, but it comes with unique IT challenges. Let CBTS create a system with seamless integration and compatibility that lets your teams collaborate efficiently, whether working from home or at the office.


Related services

Collaboration and meeting solutions

Enhance productivity with next-generation digital collaboration tools.

Learn more →

Contact Center as a Service

Meet your customers at their preferred channel.

Learn more →


Next-generation security that scales with your company as it grows.

Learn more →


Reliable, low-cost, and secure cloud networking.

Learn more →

Network as a Service

Simplify network management, boost connection speeds, and scale networking up or down as needed.

Learn more →

Unified Communications as a Service

The right collaboration tools keeping your company agile and responsive to the market.

Learn more →


Case studies

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Donatos is a family-owned pizza company with over 200 locations in nine states. Founded in Columbus, Ohio, in 1963, the company comprises 105 company-owned stores and over 100 stores owned and operated by franchise partners.

The client’s legacy infrastructure delivered a fragmented customer experience between mobile applications and brick-and-mortar locations.

CBTS solution
Donatos engaged CBTS to deliver a single, cloud-based platform to support unified commerce for the pizza company’s stores, mobile applications, and website.

After assessing the Donatos environment, the CBTS and Donatos IT teams identified a combination of CBTS UCaaS, Network-as-a-Service, and SD-WAN products as the right solution. Donatos engaged CBTS, and together they leveraged these solutions, combining them with our channel partner’s design overlay services to meet Donatos’ unique needs. The result seamlessly provides application QoS and redundant delivery across multiple, cost-effective Internet circuits.

CBTS procured all required hardware and software, provided ongoing technical and customer service from one support center, and billed all services as a monthly fee on a single invoice.


Using a single partner has relieved Donatos of the need to maintain multiple projects with multiple partner relationships. And because the functionality is provided “as a service,” it has built-in protection against obsolescence. It can be tailored easily to meet specific needs as they arise and also scale as the company adds locations.

The Furniture Mart is a top 40 furniture retailer with more than 50 locations, rapidly expanding across the Midwestern United States.

The Furniture Mart wanted to leverage modern technology to optimize the client experience. Additionally, the company found that ensuring clear communication between its corporate headquarters and numerous retail outlets was a challenge.

CBTS solution
CBTS designed the omni-channel system with the customer in mind, enabling them to interface with The Furniture Mart via their preferred communication pathway (e.g., voice, SMS text, chat, or e-mail). CBTS delivered contact center advances through its Five9 CCaaS platform, which combines Five9 software with trusted Cisco UCaaS solutions. The Five9 Blended Contact Center unifies inbound and outbound calling features so users can access multiple applications simultaneously from a single cloud-based platform.

With its new omni-channel environment, The Furniture Mart merged UCaaS and CCaaS into a single solution. These elements working together allow the company to pass calls seamlessly from the contact center to a knowledgeable staff member with expertise in logistics, shipping, scheduling, or any other department. With CBTS solutions in place, the client decreased risk from aging communications infrastructure and reduced costs and maintenance burden. Ultimately, a customer-centric network enables the client to rapidly meet customer demands in a crowded marketplace.


Top 5 questions

Why do I need hosted collaboration services?

In a word, security. Bad actors exploit any weakness they can find and businesses need a provider able to deliver end-to-end encryption of all messages, e-mails, video conferencing, and calls.

What is the difference between UCaaS and collaboration?

Collaboration is a tool or solution such as Webex or Microsoft Teams. Unified Communications as a Service (UCaaS) is a way of deploying communications—calling, messaging, file-sharing, and conferencing—across a platform like Webex.

Which collaboration platform should I use?

Each business has unique communication needs. CBTS experts help you determine which portfolio of digital collaboration tools is ideal for your company

What if I'm already using Webex, Microsoft Teams, or both?

CBTS can help you streamline your service to ensure your system is optimized to best suit the communications needs of your employees and customers.

How does this technology interweave with SD-WAN?

Our networking integrates a full suite of security services with a robust environment that can support a data center, branch, cloud, or mobile workforce.

Schedule a complimentary 30-minute discussion with a CBTS solution consultant.