According to Gartner, 50% of all phone system users will be cloud-based by 2025. This trend is primarily due to the growing demand for a hybrid workforce and the secure communications and collaboration needed to fuel hybrid business models. To help enterprises manage the infrastructure’s complexity, CBTS provides a series of workshops to help companies better understand, plan, and migrate to Microsoft Teams Voice (MSTV).
Despite cloud-based voice presenting agility and flexibility for employees to work from anywhere, it also has a specific set of challenges to overcome. Each workshop from CBTS builds on the last and is meant to meet companies where they are in their digital transformation journey. Our expert guidance and critical tools enable organizations to get the most from the unified communications platform.
Commuting is a fitting analogy for a digital migration. Think of traditional PBX phone systems as a subway with a dedicated track from point A to point B. Cloud-based voice is more like driving a car. There are many routes to choose from, traffic to contend with, accidents, and so on. In this analogy, instead of going straight to the same office every day, your car travels to a different office by a different route each day.
Today’s hybrid employee might start a video meeting on a laptop at home, only to transition to voice on a mobile phone as they drive to a doctor’s appointment. This simple switch involves multiple devices and networks that must be monitored, secured, and optimized. Each employee becomes an extension of the company’s cloud voice system.
Also read: Key advantages of Microsoft Teams Voice Operator Connect
The CBTS professional services workshops are an excellent fit for businesses already utilizing Teams for collaboration. However, companies seeking to integrate and unify communications by migrating to Microsoft Teams Voice are also an ideal fit. The workshops provide the following benefits:
The discovery workshop aims to evaluate your company’s current communications system for a Microsoft Teams Voice migration.
Learn more: Microsoft Teams Voice Discovery Workshop
The assessment phase serves as a deep dive into the viability and strategy of a Microsoft Teams Voice migration. Our team helps you evaluate licensing, your current telephony infrastructure, and your readiness for the MSTV transition. The discovery workshop is a prerequisite to this module.
Learn more: Microsoft Teams Voice Migration Assessment
In this phase, CBTS plans and executes the migration to MSTV. The previous two workshops are prerequisites.
Learn more: MSTV managed migration and transition support
During this phase, CBTS transitions to full-time management of MSTV or ongoing support. Maintaining call quality and security is no easy feat, as any number of issues can crop up at any point. CBTS provides experienced guidance that smooths out your migration to and maintenance of Microsoft Teams Voice. Managed MSTV from CBTS is a hands-off maintenance solution for busy companies fighting to prioritize communications as a key to growth.
Beyond the many decades of Microsoft experience, CBTS has earned the following certifications and experience, qualifying them to manage any MSTV migration:
Contact us today to learn more about the CBTS professional services workshop series, or learn more here.