Cincinnati Bell, Inc. and its subsidiary and affiliated entities identified below (collectively, “Cincinnati Bell”, “we, and “us”) respect your privacy and are committed to protecting it through our compliance with this Policy. This Policy applies to your information, including personal information, which we collect from you when you visit our Website and in connection with any products and services you obtain from us.
Information We Collect
We collect information about you from a variety of sources when you use our Website, including:
We may also collect information from you when you register for our products and services by means other than through our Website. Those products and services, such as Fioptics and Cincinnati Connect, have their own privacy policies, which you should refer to for more information about how your information is collected and utilized in your use of those products and services. All the information we collect about you may be combined to help us tailor our services to you and other customers.
The information we collect depends on what you do when you visit our Website. There are two types of information that we are likely to collect:
The information we collect automatically using these technologies is only statistical data and does not include personal information. We may use it by itself or associate it with personal information we collect in other ways or receive from third parties. We may also aggregate it with information we have obtained from other customers or other sources. We may, among other things, share this information with our affiliated companies, allow third parties to collect such information directly from you, and /or share or sell it to third parties to achieve those objectives. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
How We Use Your Information
We may use your information to provide the products and services you request, to tell you about our other services, and to manage our Website and services. We may share your information with one or several of our business partners to make initial determination of the services you may need. We may also share your information to protect and defend the rights and property of Cincinnati Bell. We use your information for the following business purposes:
Additionally, we may use or disclose your information without your consent to protect our customers, employees, or property in emergency situations, or to enforce our rights under our terms of service and policies in court or elsewhere. Further, we may disclose your information where necessary to provide or conduct a legitimate business activity related to the services provided to you, or as required as required by law or legal process, as more fully discussed under Other Uses and Information below. Except as otherwise disclosed in privacy policies for our mobile applications or for other products or services, we do not sell, trade or rent your information to outside companies or marketing firms, or to other third parties without your consent, except for the following circumstances:
You may opt-out from receiving future promotional information from us as set forth below in the Contact and Opt-Out Information section.
If you create a personal account with us and provide us with any of the above information for the purpose of conducting business, you authorize us to store your name, residential or shipping address, email address, and credit card and billing information. We may use third parties to carry out the foregoing and other business functions and, in such instances, these third parties may use your information for these limited purposes.
We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its
Cookies and Preference-Based Advertising
“Web beacons” are tiny graphics with a unique identifier, similar in function to cookies, and may be used to track the online movements of users, or when an email has been opened, and to provide other information.
Examples of information we collect and analyze in this manner include the IP address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; your activities on our Website, including what you view/search for, as well as the URL you come from and go to next (whether this URL is on our site or not); and cookie number.
Opting Out: If you do not wish to participate in this preference based advertising via these third party advertising networks, go to NAI Opt Out and follow the simple opt-out process. A couple of important notes about this opt-out tool: (1) it includes all the advertising networks that we may work with, but also many that we do not work with; and (2) it may rely on cookies to ensure that a given advertising network does not collect information about you (“Opt-out Cookies”). Therefore, if you use or buy new computer, change web browsers or delete these Opt-out Cookies from your computer, you will need to perform the opt-out task again.
3) Do Not Track Features: Certain browsers may offer you the option of providing notice to websites that you do not wish for your online activities to be tracked for preference-based advertising purposes (“DNT Notice”). Some browsers are, by default, set to provide a DNT Notice, whether or not that reflects your preference. Providing a DNT Notice is often touted as a means to ensure that cookies, web beacons and similar technology are not used for preference-based advertising purposes – that is, to restrict the collection of information about your online activities for advertising purposes. Unfortunately, given how preference-based advertising works, DNT Notices may not effectively accomplish this goal. For this and a variety of other reasons, with respect to our Website, we do not take any action based on browser based DNT Notices. Rather, if you do not wish to participate in preference-based advertising activities, you should follow the simple opt-out process identified above.
Other Uses of Information
(1) Email Communications: In certain instances we may communicate with you via email; for example, if you request a particular service or sign up for a feature that involves email communications, the email relates to a purchase you have made with us, we are sending you information about our other products and services, or you
consented to being contacted by email for a particular purpose. You may “opt out” of receiving future commercial email communications from us by clicking the “unsubscribe” link included at the bottom of most emails we send, or as provided below; provided, however, we reserve the right to send you transactional emails such as customer service communications.
(2) Transfer of Assets: As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all (or substantially all) of our assets, the information and information we have about you will be transferred to and used by this acquiring entity, though we will take reasonable steps to ensure that your preferences are followed. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
(3) Extraordinary Circumstances: We reserve the right to disclose any information or information about you if we are required to do so by law, with respect to copyright and other intellectual property infringement claims, or if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our, or other users; or (d) in an emergency to protect the health and safety of our customers or the general public.
(4) Your California Privacy Rights: Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed certain personal information, as defined under California law during the preceding year for third party direct marketing purposes. You are limited to one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. You may request the information in writing as provided in the Contact and Opt-Out Information section below.
How We Protect Customer Privacy
We take the security of your information very seriously. We have implemented industry standard security measures to protect against the loss, misuse and alteration of the information under our control. To help ensure the confidentiality of your personal information, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Cincinnati Bell uses industry standard practices to safeguard the confidentiality of your information, including firewalls and Secure Socket Layer (SSL) encryption. Cincinnati Bell treats all data collected as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by persons inside and outside the company.
Please be advised, however, that while we strive to protect your information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your information. In the unfortunate event that your information (as the term or similar terms are defined by any applicable law requiring notice upon a security breach) is compromised, we may notify you by e-mail (at our sole and absolute
discretion unless not permitted by applicable law) to the last e-mail address you have provided us in the most expedient time reasonable under the circumstances; provided, however, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation. From time to time we evaluate new technology for protecting
information, and when appropriate, we upgrade our information security systems.
Linked Web Sites
The Website contains links to various other websites that we do not control or maintain. Please be aware that these other websites may have privacy policies that may differ from Cincinnati Bell’s policies. Cincinnati Bell assumes no responsibility for either the content that appears on linked websites or the privacy of the information you provide once you have linked to other websites. You should read the privacy policies of all third party websites before submitting any personal information.
How You May Use our Materials, Marks and Informational Content
Click here to read our legal statements regarding use of Cincinnati Bell Proprietary Information.
Customer Proprietary Network Information (CPNI)
The Telecommunications Act and federal regulations give you, the customer, a choice about how Cincinnati Bell uses information about your current telecommunications services to provide information to you about new or additional products and services that will best meet your communication needs. These regulations are designed to protect your privacy rights as a telecommunications customer. Cincinnati Bell values our customers’ privacy and meeting your communication needs is our top priority. Under federal law, Cincinnati Bell must obtain your permission to use your Customer Proprietary Network Information (CPNI) to market new or additional
products or services to you and to share this information with our affiliates and authorized sales representatives. CPNI is data that is not publicly available and includes information such as type of service, number of telephone lines, amount of usage, and calling and billing records. Click here to read more about CPNI or to authorize use or
non-use of your CPNI.
We may offer chat rooms, blogs, message boards, bulletin boards, or similar public forums where you and other users of our Website can communicate. The protections described in this Policy do not apply when you provide information (including personal information) in connection with your use of these public forums. We may use
information and information about you to identify you with a posting in a public forum. Any information you share in a public forum is public information and may be seen or collected by anyone, including third parties that do not adhere to our Policy. We are not responsible for events arising from the distribution of any information you choose to publicly post or share through our Website.
Children Under Age 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to us by using the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us as instructed in the Contact and Opt-Out Information section below.
Contact and Opt-Out Information