Contact Center

Improving the customer journey

In today’s self-serve world, the customer journey is a connected, digital experience fueled by voice, video, and written communications. To succeed, businesses like yours are adopting a contact strategy that delivers a contextual, continuous, and high-capability customer experience. Fault tolerance helps ensure uninterrupted operation and comprehensive reporting provides the business intelligence they need to optimize their contact centers. Protect personal information with proper access controls on customer data using authorization for restricted information.

"A 2% increase in customer retention has the same effect as decreasing costs by 10%"

Leading on the Edge of Chaos, Emmet Murphy and Mark Murphy

There are no limits in the cloud

Cloud technologies deliver rich contact center functionality, solutions that scale, reduces complexity and frees IT from daily challenges. CBTS delivers contact center as-a-service to bring you everything your organization needs on demand without the costly capital investment and ongoing management.

Contact Center as-a-service lets you:

  • Deliver a compelling, consistent customer experience across the entire enterprise
  • Monthly operating cost vs large capital investment
  • Rapidly deploy new users
  • Launch new features without costly upgrades to equipment
  • Scale users up or down for seasonal influxes
  • Support the use of mobile, social, visual and virtual technologies

At a glance - Enterprise Hosted Contact Center

Cloud-based contact center delivers revolutionary customer care through a connected digital experience.
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