The world, technology, and consumer expectations are changing so rapidly that it’s hard for call centers to keep up, especially if they are saddled with legacy software.
A modern alternative, Contact Center as a Service (CCaaS), ensures the use of the latest communication technology and helps businesses meet and exceed customer expectations. In addition, cloud contact centers deliver robust functionality, scalable solutions, and rich integrations that reduce cost and free IT from the daily challenges of management.
CBTS has vast experience assembling industry-leading contact center solutions for organizations of all sizes. Learn how this simple change can help reduce capital investments, deliver a secure and elevated customer experience, and solve business challenges.
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CXsync is a full-featured, self-service cloud contact center platform allowing organizations to increase communications and integrated app functionality as their needs and requirements grow. CXsync is ideal for organizations with 1 to 500 contact center agents.
Discover how Five9 and CBTS are working together to expand customer service communication capabilities.
Understand features, learn about our scalable architecture, and find out how partners can leverage our design and features to address new markets.
Accelerate resolutions and improve customer experiences by connecting agents with subject matter experts in real time—anywhere in the organization.
We work closely with you in the discovery phase to identify the ideal contact center platform to customize for your organization’s goals and existing environment. Our engineering team then designs and refines a solution optimized for your network and carefully reviews existing APIs and integrations to ensure a seamless integration during development and use acceptance testing. We provide thorough training for your supervisors and agents prior to a well-planned, high-touch cutover that includes immediate tracking and resolution of any issues. Following transition, we hand off to our Enterprise Network Operations Center for U.S.-based, 24x7x365, day two support.