In today’s self-serve world, the customer journey is a connected, digital experience fueled by voice, video, and written communications. To succeed, businesses like yours are adopting a contact strategy that delivers a contextual, continuous, and high-capability customer experience. Fault tolerance helps ensure uninterrupted operation and comprehensive reporting provides the business intelligence they need to optimize their contact centers. Protect personal information with proper access controls on customer data using authorization for restricted information.
Cloud technologies deliver rich contact center functionality, solutions that scale, reduces complexity and frees IT from daily challenges. CBTS delivers contact center as-a-service to bring you everything your organization needs on demand without the costly capital investment and ongoing management.
Contact Center as-a-service lets you:
CC-One is a unified contact center solution, offering Omni-channel web, email, chat, and social customer interactions. Integrated collaboration between your agents and back office subject matter experts through voice, chat, and video.
Hosted Enterprise Contact Center from CBTS leverages industry-leading Cisco Unified Contact Center platform to deliver a world-class, Omni-channel engagement for your customers.