Cloud contact center delivers robust functionality, scalable solutions, and rich integrations that reduce cost and free IT from the daily challenges of management. CBTS has assembled industry-leading contact center solutions for any size organization that avoid costly capital investments, deliver a secure and elevated customer experience, and solve business challenges.
We work closely with you in the discovery phase to identify the ideal contact center platform to customize for your organization’s goals and existing environment. Our engineering team then designs and refines a solution optimized for your network and carefully reviews existing APIs and integrations to ensure a seamless integration during development and use acceptance testing. We provide thorough training for your supervisors and agents prior to a well-planned, high-touch cutover that includes immediate tracking and resolution of any issues. Following transition, we hand off to our Enterprise Network Operations Center for U.S.-based, 24x7x365, day two support.