Contact Center as a Service

Modernizing your contact center for the future

Cloud contact center delivers robust functionality, scalable solutions, and rich integrations that reduce cost and free IT from the daily challenges of management. CBTS has assembled industry-leading contact center solutions for any size organization that avoid costly capital investments, deliver a secure and elevated customer experience, and solve business challenges.

  • Cloud-based ACD
  • Self-service IVR
  • Blended queuing of voice and digital channels
  • Workforce optimization
  • Precision-based routing
  • Advanced reporting and analytics
  • Support virtual operations and remote agents

CBTS & Five9 Contact Center

Read how the experts at CBTS can drastically improve your customer experience with Five9.

Read the blog

Contact Center solution for any size business

Why CBTS

  • Private or public cloud offerings
  • 99.999% uptimes
  • Concurrent-based deployment models
  • Multiple delivery methods: SD-WAN, NaaS, MPLS, VPLS, OTT, and more
  • Bursting capabilities to address seasonality or emergencies
  • Single solution provider and support for voice, network, and contact center
  • Simplified management and consolidated billing
  • Dedicated project management, account team, and support

Consult

Design

Build

Training

Implement

Support

We work closely with you in the discovery phase to identify the ideal contact center platform to customize for your organization’s goals and existing environment. Our engineering team then designs and refines a solution optimized for your network and carefully reviews existing APIs and integrations to ensure a seamless integration during development and use acceptance testing. We provide thorough training for your supervisors and agents prior to a well-planned, high-touch cutover that includes immediate tracking and resolution of any issues. Following transition, we hand off to our Enterprise Network Operations Center for U.S.-based, 24x7x365, day two support.

Learn more about CBTS Hosted Contact Center Solutions
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