Contact Center as a Service

Modernize your call center by choosing Contact Center as a Service

The world, technology, and consumer expectations are changing so rapidly that it’s hard for call centers to keep up, especially if they are saddled with legacy software.

A modern alternative, Contact Center as a Service (CCaaS), ensures the use of the latest communication technology and helps businesses meet and exceed customer expectations. In addition, cloud contact centers deliver robust functionality, scalable solutions, and rich integrations that reduce cost and free IT from the daily challenges of management.

CBTS has vast experience assembling industry-leading contact center solutions for organizations of all sizes. Learn how this simple change can help reduce capital investments, deliver a secure and elevated customer experience, and solve business challenges.

Ask us about:

  • Cloud-based ACD
  • Self-service IVR
  • Blended queuing of voice and digital channels
  • Workforce optimization
  • Precision-based routing
  • Advanced reporting and analytics
  • Supporting virtual operations and remote agents

CBTS and Five9 Contact Center

The feature-rich functionality of Five9 CCaaS from CBTS keeps businesses nimble and poised for growth.

Read the blog

Seamless communications made easy with CXsync Cloud Contact Center

CXsync is a full-featured, self-service cloud contact center platform allowing organizations to increase communications and integrated app functionality as their needs and requirements grow. CXsync is ideal for organizations with 1 to 500 contact center agents.
Learn more

Contact Center solution for any size business

Driving real business outcomes

Why CBTS

  • Private or public cloud offerings
  • 99.999% uptimes
  • Concurrent-based deployment models
  • Multiple delivery methods: SD-WAN, NaaS, MPLS, VPLS, OTT, and more
  • Bursting capabilities to address seasonality or emergencies
  • Single solution provider and support for voice, network, and contact center
  • Simplified management and consolidated billing
  • Dedicated project management, account team, and support

Consult

Design

Build

Training

Implement

Support

We work closely with you in the discovery phase to identify the ideal contact center platform to customize for your organization’s goals and existing environment. Our engineering team then designs and refines a solution optimized for your network and carefully reviews existing APIs and integrations to ensure a seamless integration during development and use acceptance testing. We provide thorough training for your supervisors and agents prior to a well-planned, high-touch cutover that includes immediate tracking and resolution of any issues. Following transition, we hand off to our Enterprise Network Operations Center for U.S.-based, 24x7x365, day two support.


Interested in Contact Center as a Service?



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