CINCINNATI, Feb. 29, 2016 — Cisco has named CBTS as one of its Unified Contact Center Enterprise (UCCE) Partners in the United States. As an Authorized Technology Provider for Cisco UCCE solutions, CBTS adds Cisco’s most exclusive designation to its already broad portfolio of certifications.
CBTS is committed to serving as a strategic partner for enterprise businesses that want to offer their customers a dynamic, world-class contact center experience, which can increase customer satisfaction and overall business profitability. Earning Cisco’s UCCE certification further strengthens CBTS’ ability to execute on this commitment.
“As a Cisco UCCE Partner, we can provide enterprise customers a range of innovative solutions for their contact centers,” said Al Early, VP and Principal, Consulting Services at CBTS. “This certification – when combined with our existing deep expertise in other applications – further differentiates CBTS in the market.”
Enterprise businesses are increasingly investing in customer contact centers and moving toward “Omni-channel” solutions that facilitate interactions across a variety of platforms – including voice, video, instant messaging and e-mail. As a Cisco UCCE Partner, CBTS can deliver to enterprise customers both the technology infrastructure and the necessary applications to create this environment.
“Our enterprise business customers want to provide an engaging service experience where interactions with their own customers occur on multiple platforms,” said Early. “They recognize that a great contact center experience strengthens their brands, and ultimately adds value to their businesses.”
CBTS can leverage Cisco’s UCCE solutions across a variety of contact center models. This includes creating a premise-based solution; delivering a managed services solution across several properties; and providing a cloud offering.
For more information on CBTS and its full suite of business solutions, go to www.cbts.com.