Free up your IT team with application management services

June 7, 2023
Chad Stansel
Director, Application Services

Digital innovation is one of the most vital and disruptive forces in business, ushering in a fourth industrial revolution that is reshaping both business processes and entire sectors. Companies that choose not to invest in their digital strategy risk falling behind. Yet, that investment is becoming more challenging to manage as the pace of application innovation increases.

As a result, companies are looking to application management services to simplify crucial aspects of their digital innovation.

What are application management services?

While IT outsourcing is a cost-effective and time-saving way to keep pace with industry change, companies need third-party assistance bolstered by experts who understand the new needs of customers and the required evolutions of business. Application management services provide this expertise, satisfying expectations for adaptability, resource availability, continuity, and efficient applications.

Cost reduction remains an objective, but it is no longer the most important driver for companies looking to outsource their digital innovation. Instead, app management services provide companies with stable, secure IT applications and infrastructure, all without requiring additional IT staff. Hardware, software, human talent, business aspects, and the innovation of complete IT ecosystems combine to create a partnership that will drive a company’s digital innovation.

Also read: Get ahead by moving mission-critical applications to the Cloud

What are the key benefits?

Digital innovation requires space. Companies that invest in application management services will find that they can refocus on their core business objectives, helping organizations identify and meet future digital challenges.

At the same time, app development accelerates due to access to emerging technologies such as:

  • Machine learning.
  • Artificial Intelligence.
  • Blockchain.
  • Internet of Things (IoT).
  • Robotic process automation.
  • Augmented and virtual reality.

The partner provides expert support instead of companies investing time and resources to secure talented workers. The resulting system allows team members across the business to become involved in the overall digital innovation journey, with improvements to collaboration and knowledge-sharing between the service desk, application operations, and application development.

Ultimately, higher availability of critical applications with improved user experience will only lead to better performance and revenue generation for businesses that have traditionally struggled to keep pace with digital innovation.

Also read: Five paths to achieve the benefits of application modernization

A careful transition of responsibilities

Different companies have varying needs and requirements, meaning there is no one-size-fits-all model for app management services. Companies must start with their long-term vision and roadmap, choosing a model that suits their needs. Where one company will need a dedicated internal team, another might need a fully outsourced team. Application management services are adjustable and highly flexible, creating a best-fitting model for each partnership that provides a variety of solutions.

Before transitioning application management to a new partner, companies should first:

  • Conduct a feasibility study: The study aims to outline the service scope, clarify service requirements, and set up the partnership from a practical point of view.
  • Challenge the study: Following the survey, companies should do their due diligence and challenge the findings. The findings should define the required services in extensive detail, analyze the transition’s technical, practical, and HR aspects, and combine the results with the original study.

From there, a company can transition its application management to its partner, including all required knowledge and skills. Establishing program management structures aligned with current processes, methodologies, tools, and people will make this stage as seamless an experience as possible. Ensuring a smooth start will set both the company and the partner up for success, making it easier to execute application management services while meeting applicable KPIs.

Choosing a partner for your application transformation journey

At CBTS, we know meeting customer expectations for speed, agility, and scalability is critical. Partnering with CBTS allows companies to develop platforms, reinvent applications, and streamline processes with a broad suite of high-impact digital services. Access to our highly certified consultants ensures businesses can rely on the expertise and experience they need to deliver engaging customer experiences and simplified workplace processes.

Contact us today to learn more about how our application management services allow you to partner with experts, preserve capital, receive ongoing support, and accelerate development.

Subscribe to our blog