There is no doubt that people are the key asset to any organization’s success. Even in today’s technologically driven world, it is still the human assets that differentiate an organization from its competitors.
At CBTS, our people bring considerable value through sharing their deep expertise, experience in nearly every industry vertical. Our people have a total of 2,800+ certifications. Needless to say, our people are equipped to transform any business, including our own.
But the real magic is that our people share the same drive, focus, and serious commitment to our clients’ success as our clients hold for themselves.
Chris started at the service desk 19 years ago and worked his way up through tools. He had several jobs inside of the compute space. Now he and his team focus solely on the tools that we use to support our clients. His team monitors and supports approximately 50,000 devices daily. This adds up to 1.5 million device components and over a half million interfaces. His team also intercepts 500 million logs every 30 days.
“Our tools provide insights and access to the engineers that work on client gear, making sure that we are delivering, and the environment is delivering for the client.”
Kevin started in IT consulting and application development. He was fortunate to work with large corporations as well as startups. Before joining CBTS, he worked for Microsoft managing commercial software across the globe. Kevin’s team focuses on cloud transformation and assists our clients with their cloud migrations and data center transformations.
“I think the most critical value that we provide is simplification. Our goal is to enable clients to adopt new products, new technologies, new services, to build a foundation, and let the client focus on doing business-critical work.”
Jim began his career in product management and rapidly advanced to program management, up through sales, sales engineering, engineering, and solution design. Today, he oversees a team that supports the cloud business, the communications business, and three major programs within CBTS.
“Clients entrust us with their infrastructure–the crown jewels for any business. So, basically, we are running their business for them.”
Darrin’s career has taken him from IT support to the TelCom industry. He is a 15 year veteran of CBTS.
“Our clients depend on their IT systems to run their business, to deliver their service to their customers. And we ensure that they can do that on a consistent basis.”
Hope has an international privacy certification and ensures that CBTS improves the maturity of our security program every year.
“Clients are often visibly relieved when they hear about the security we have, and they know that we speak the language that their auditors are going to use.”
Dusty works on a number of devices including Cisco, Brocade, and 40 Gate. He also works on a lot of technologies like Route Switch, Firewall, IPS, Load Bouncing, and Wireless. His team spends their time designing, analyzing operations, and tailoring solutions to meet the needs of our CBTS clients.
“We’re here for our customers 24/7. Our job is to make our clients look good to their customers.”
Keith’s professional background is in IT operations, architecture, and service delivery.
“We manage all the services so that our clients have a seamless experience across all of the products they purchase.”
Daniel works in between day one and day two operations. His team is responsible for design, implementation, RDS, and transition hand-over to second-day ops. He makes sure there is a smooth transition between the two shifts.
“Our impact is no impact. We set up environments to go weeks to months with no incident. And our regular check-ins help make sure everything’s going smooth, or see if there’s anything that needs to be updated.”
As a part of the sales process, CBTS brings in the SAs, like Susan. SAs discover, create, design and build long-term solutions before transitioning them over to operations.
“Our work alleviates the pressure of ongoing management and maintenance. Clients can count on us to maintain their environment, monitor it, keep it up and available.”
At CBTS, our people are our experts.
Our people have unmatched experience and qualifications in the solutions that help our clients stay future-proof. They have leveraged their skills and education to solve our clients’ needs for:
Our cloud engineers are highly trained in and certified experts in the Azure, AWS, and Google Cloud platforms. Our full stack developers focus on fixing problems with code and system administration.
“Clients know their business. They shouldn’t have to worry about the technology. That’s what we’re here for.”
Joe Hoover
Network Engineer IV