Security and compliance enhancements for UCaaS solutions

June 27, 2024
Author: Tim Burkhart
Blog | Communications | Digital Workspace | Security

Unified-Communications-as-a-Service (UCaaS) solutions are on the rise as the growing movement towards a hybrid workforce necessitates an integrated communications network that optimizes security and compliance.

“According to Infinity Business Insights’ May 2024 report, the global UCaaS market size is expected to be worth $123.34 billion USD in 2024 and is expected to reach a valuation of $312.6 billion USD by the end of 2031.”

Infinity Business Insights’ May 2024

As more staff work remotely or have hybrid work schedules, it makes sense for businesses to invest in a single cloud-based platform that unites multiple communication services and apps like calls, voicemail, e-mail, messaging, chats, and, conferencing.

Complimenting UCaaS with best-of-breed security solutions is essential to maximize performance.

UCaaS solutions and cost control

IT teams must devote more time and resources to maintaining security and compliance for unified communications (UC) located on-premises. They must regularly audit hardware and software, stay on top of patch management, update firmware, and maintain firewalls. This is compounded by higher energy costs to power these systems and investments in upgraded hardware.

Reducing capital expenditures and optimizing costs are just some of the reasons why Infinity Business Insights projects the UCaaS market to expand at a compound annual growth rate (CAGR) of 22.9% from 2024 to 2032.

A suite of security and compliance tools

UCaaS transfers security and compliance responsibilities to the 24x7x365 expertise of a managed service provider. This partner will help safeguard data from breaches while also meeting regulatory compliance requirements like the California Consumer Privacy Act (CCPA) and industry standards such as the Health Insurance Portability and Accountability Act (HIPAA) and the Payment Card Industry Data Security Standard (PCI-DSS).

Encryption is just one tool in in an armament of security features that protect UCaaS solutions:

  • Secure access service edge (SASE) is a cloud architecture that dovetails a software-defined wide area network (SD-WAN) with a cloud access security broker (CASB), Firewall as a Service (FWaaS), secure web gateway, and zero trust network access (ZTNA).
  • Patch management repairs potential vulnerabilities and helps to maintain regulatory and industry compliance standards.
  • Endpoint security offers cybersecurity services configured on users’ networked devices such as laptops, smartphones and desktops. These security features can include antivirus and data loss prevention (DLP) solutions that alert or block on irregular activity, web activity, and data loss prevention.
  • Device ID and management includes a unique number used to identify a specific mobile device, similar to a car or truck’s vehicle identification number (VIN), which allows device access to be monitored at anytime.

AI developments are also a driving force behind threat monitoring and remediation, with the ability to eliminate potential malware threats almost instantly.

A UCaaS solution that prioritizes these security and compliance tools paired with Contact Center as a Service (CCaaS) and Network as a Service (NaaS) are the core technologies of today’s digital workplace.

Managing tool sprawl and scalability

With new security and compliance approaches constantly coming to market, IT teams can be forced to take time away from tasks like UX design to survey a growing collection of platforms. Merging security tools through a managed service provider like CBTS streamlines security operations and ensures the right security tools for the business are in place.

In addition, those tools can be monitored and managed through a single custom dashboard for greater security control.

UCaaS solutions are also flexible and scalable, so organizations can easily add or remove features and users as needed without budgeting for additional hardware or software products. These features can be scaled and changed on demand.

Get in touch today to learn more.

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