The benefits of managed IT services

July 02, 2024
Author: Chris Munoz
Blog | Managed Services

CIOs, CTOs, and other IT leaders face mounting pressure to modernize to accomplish greater efficiencies while controlling technology budgets. However, all sorts of obstacles stand in the way of these core objectives—legacy technology and applications, the expanding cybersecurity threat landscape, and managing IT burnout—to name a few.  

A compelling way for IT leaders to solve these challenges is to enlist a managed services provider.

CBTS provides expertise in managing a broad range of services, including applications and OEMs, cloud management, digital workplace, network, and security. Our team handles recurring tasks, benefiting your IT department by allowing them to concentrate on innovation. CBTS offers customized solutions to meet your managed IT service requirements.

From a bird’s eye view, CBTS supports over 80 applications and services, manages over 4,000 internal and external identities, caters to nearly 30,000 customer accounts, and operates in around 56,000 customer locations. Additionally, we manage over 100,000 configurable devices to ensure the smooth IT operations for our clients. This post provides an overview of the CBTS managed services portfolio and the benefits of adopting a managed service provider (MSP).

Benefits of CBTS IT managed services

By taking advantage of the centralized controls of CBTS managed services, you can streamline your IT environment and avoid tool sprawl. Whether your organization requires single or multiple solutions, CBTS experts will manage best-of-breed and best-in-class tools while ensuring integration and interoperability.

Here are some other benefits of CBTS managed IT services:

  • Single-pane-of-glass dashboards for fully-managed or co-managed experiences.
  • Industry-leading certifications.
  • 24x7x365 monitoring and management.
  • Immediate and automated alert ticketing with pre-approved first response.
  • Cradle-to-grave client portal tracking remediation.
  • Coordination with third-party support.
  • ITIL and ITSM best practices.
  • Industry-leading certifications from our OEM partners.

Professional versus managed services

CBTS also offers a range of professional service engagements. These are one-time projects such as a migration or consultation.

In contrast, managed services are recurring services billed monthly (a subscription model). Managed services have contract-based service level agreements (SLAs) that protect core service metrics like uptime or availability.

Professional services (one-time engagement)Managed services (recurring services)
  • Product resale
  • Assessments
  • Staffing and staff augmentation
  • Consulting
  • Application modernization and development
  • Security consulting and vCISO
  • Managed LAN/WAN/Wi-Fi
  • Managed networks – SD-WAN and SASE
  • Public cloud, IaaS, and colocation
  • Cloud management and migration
  • Custom managed services and managed security services

The CBTS managed services portfolio

CBTS offers tailored solutions for practically every aspect of your IT environment:

  • Application services.
  • Cloud.
  • Digital workplace and networking.
  • Infrastructure.
  • Security.

Application services

The CBTS approach to applications is APO, which stands for applications, platforms, and operations. In other words, cloud-native applications hosted on secure, scalable platforms enable optimized operations. This strategy builds on four foundational elements: a holistic perspective, modern technology, safeguarding measures, and systems compatibility and interoperability. Our method enables us to address applications comprehensively. Offered services encompass:

  • Application management services (AMS).
  • Custom integration.
  • DevOps.
  • Managed staffing.

CBTS offers a wide range of professional services for applications, including application modernization and “application-in-a-day” training.

Learn more: Application modernization services in the digital age


Each business has its own distinct cloud environment needs, meaning the technology and tools required to optimize operations, achieve goals, and reduce risks are specific to each enterprise. CBTS specializes in providing customized IT solutions to meet your business’s particular demands and challenges. Opting for a managed cloud service can lead to revolutionary improvements across all business departments across industries.

Managed cloud services include:

  • Managed storage such as data centers, data lakes, and data warehousing.
  • Managed backup and Disaster Recovery as a Service (DRaaS).
  • Public cloud, private cloud, or hybrid cloud.
Learn more: Nine compelling benefits of a CBTS managed cloud environment

Digital workplace and networking

Since the widespread adoption of work-from-home and hybrid workplaces, what was once known as “communications” as a category has evolved into the digital workplace–an amalgamation of the communications, collaboration, and networking services necessary for the modern workforce.

These managed services include:

  • Unified Communications as a Service (UCaaS).
  • Contact Center as a Service (CCaaS).
  • Secure networking, including SD-WAN and SASE.
  • Managed Network as a Service (NaaS).
Read more: The 2024 digital workplace roadmap: The future of unified communications and collaboration


Cloud computing provides a great opportunity for businesses to save on infrastructure costs. By moving away from one-time capital expenditures, enterprises can switch to a more affordable monthly operating expense model. CBTS offers a variety of infrastructure solutions that can help businesses achieve these savings:

  • Infrastructure as a Service (IaaS).
  • Remote administration.
  • Monitoring and maintenance.
  • Remediation services.
  • Continuous improvement projects.
  • Runbooks.
Read more: The dynamic benefits of Infrastructure as a Service (IaaS) for modern enterprises


With the threat landscape rapidly evolving, organizations must get the most up-to-date security support. Ransomware, phishing, and social engineering schemes are constant risks to organizations of all sizes. A missed patch can create an exploit that a threat actor could use to cause significant damage. Alternatively, an untested patch can cause a system outage or unexpected glitches. An organization must closely manage its data compliance in order to avoid the consequences of running afoul of government and independent regulators.

Organizations must plan for the breach. In other words, it is only a matter of time before an enterprise experience a successful breach. An enterprise should use tools like segmentation to limit what a threat actor can access, should they initiate a successful breach.

CBTS hosts a range of managed security programs:

CBTS also provides a wide range of professional services, such as consulting, testing, and assessments.

Also read: How to secure your data by implementing a zero trust architecture

Why CBTS for managed IT services?

CBTS provides comprehensive benefits and support for IT environments. Whether you need a one-time engagement for a new project or ongoing day-to-day support for managed services, CBTS has the ideal solution for your organization. CBTS offers SLAs that guarantee a specific level of performance for all our managed service offerings.

Our methodology includes four steps:

  1. Assess – Gain complete comprehension and visibility of your current environment.
  2. Design – Our experts plan well-architected solutions based on your specific IT needs.
  3. Migrate – CBTS engineers execute and deploy the chosen solution(s).
  4. Manage – Day-to-day management of the chosen SLA-based services

CBTS partners with industry-leading OEMs, such as Microsoft, Cisco Meraki, VMware, AWS, Five9, HPE Aruba, Avaya, Logic Monitor, DellEMC, Check Point, Fortinet, BigFix, and many more. Our engineers hold hundreds of advanced certifications from these providers.

Contact our experts to set up a discovery session followed by an assessment of your current environment.

Related Stories

Schedule a complimentary
30-minute consultation with an engineer

Join the Conversation!

Related Solutions