You see the potential of Unified Communications as a Service (UCaaS) to transform your business. A single cloud-based platform for voice, video, and text communications enables all of your people to connect on any Internet-connected device at any time, in any location. The same applies to collaborations with your vendors and suppliers.
Whether you have a legacy PBX system or an on-premises UC platform, you need a comprehensive plan to migrate your communications to the cloud. It’s an intricate process with dozens of interrelated parts that must be configured to work in unison.
Indeed, the complexity of the transition creates a strong argument for partnering with a UCaaS provider to coordinate the move and manage all the new technology after implementation.
Planning your move starts with three principal stages: A system audit, an assessment of investment opportunities, and business preparations. Here’s a quick look at all three:
It’s critical to avoid disruptions when your new system goes live. Therefore, you must document every current feature, application, device, and hardware component. The audit looks for things including:
Be sure to review the location of every piece of equipment. You need an accurate inventory of what you have and where you have it.
Your audit will vary widely depending on the type of migration. If you’re transitioning from an antiquated PBX system, your audit could be a reasonably simple assessment of current hardware and services.
If, however, you’re migrating to an enterprise UC system to the cloud, you’ll have to ensure that a vast assortment of services, software, and devices dovetail successfully. That’s a much bigger job that typically requires the services of an experienced UCaaS provider like CBTS.
UCaaS presents a wealth of choices that you must assess carefully to identify the most lucrative opportunities. Popular UC services include:
You may feel like a kid in a candy store if you’re new to UC. It’s important to understand that each app, feature, and device has pros and cons; you must establish priorities for the services that seem most promising. Perform a cost-benefit analysis of different features.
Launching a new phone system can generate chaos across your business. You don’t want your executives fumbling through new features in front of prospective clients. And, of course, you want the transition to be invisible to customers. Keep the following in mind:
Your migration will have iterations. You can’t anticipate every problem or please every customer during the transition. But careful planning and preparation can anticipate and eliminate most problems.
Running UC in the cloud requires in-depth training, experience, and certifications across a broad range of technologies and disciplines. That’s more trouble than a lot of companies want to embrace.
These complications underscore the appeal of UCaaS from CBTS: Our experts decode all the details and make everything assimilate so your employees, customers, partners, and vendors enjoy seamless digital communications. And it doesn’t end at implementation—CBTS stays with you every step of the way through management, maintenance, and 24x7x365 support.
Download our free eGuide to start your journey today.