by Chris Munoz | Sep 24, 2024 | Blog, Cloud, Infrastructure
“Digital modernization” is the catch-all phrase representing the change from the product-focused business model of the last century to today’s digital services. Infrastructure plays a crucial role in this transition, turning from a static, fixed resource to a more...
by Katrina Davis | Sep 17, 2024 | AI, Blog, Communications, Digital Workspace
Contact centers face several critical challenges in the current market. Staffing shortages lead to longer wait times for customers, which drives agent burnout and increases churn. Additionally, customers have elevated demands. They expect to be able to connect with...
by Justin Greishop | Sep 10, 2024 | AI, Blog, Why CBTS
Should you be a Taker, Shaper, or Maker of AI embedded technology? Enterprise organizations looking to harness the promise of AI, automation, and advanced analytics into their organization should consider how existing support tools for IT operations can be improved...
by Grey Borneman | Sep 3, 2024 | AI, Blog, Cloud, Communications, Digital Workspace, Retail, Security
Cloud networking is integral for today’s retailers. Cloud networking offers a more reliable and efficient alternative to traditional multiprotocol label switching (MPLS) networks, enterprise WAN, expensive bandwidth, and costly infrastructure. Cloud solutions for...
by Grey Borneman | Aug 20, 2024 | Blog, Communications, Digital Workspace, Retail
Consumers demand reliable, fast, and secure connectivity With the advent of mobile shopping and widespread wireless connectivity, consumers expect friction-free retail technology. Shopping trends indicate consumers desire a speedier checkout experience and more...
by Keith Talbot | Aug 13, 2024 | AI, Blog, Communications, Digital Workspace
The Artificial Intelligence (AI) revolution has reached the world of contact centers. Automation tools and machine learning are integrating into contact center as a service (CCaaS) platforms for a variety of use cases, including: Agent support. Knowledge base...
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