by Justin Greishop | Sep 10, 2024 | AI, Blog, Why CBTS
Should you be a Taker, Shaper, or Maker of AI embedded technology? Enterprise organizations looking to harness the promise of AI, automation, and advanced analytics into their organization should consider how existing support tools for IT operations can be improved...
by Grey Borneman | Sep 3, 2024 | AI, Blog, Cloud, Communications, Digital Workspace, Retail, Security
Cloud networking is integral for today’s retailers. Cloud networking offers a more reliable and efficient alternative to traditional multiprotocol label switching (MPLS) networks, enterprise WAN, expensive bandwidth, and costly infrastructure. Cloud solutions for...
by Grey Borneman | Aug 20, 2024 | Blog, Communications, Digital Workspace, Retail
Consumers demand reliable, fast, and secure connectivity With the advent of mobile shopping and widespread wireless connectivity, consumers expect friction-free retail technology. Shopping trends indicate consumers desire a speedier checkout experience and more...
by Keith Talbot | Aug 13, 2024 | AI, Blog, Communications, Digital Workspace
The Artificial Intelligence (AI) revolution has reached the world of contact centers. Automation tools and machine learning are integrating into contact center as a service (CCaaS) platforms for a variety of use cases, including: Agent support. Knowledge base...
by Gabby Scott | Aug 8, 2024 | Blog, Collaboration, Security
In the rapidly evolving landscape of digital security, safeguarding intellectual property and confidential information has become paramount. Recently, John Bruggeman, CBTS vCISO, had a conversation with Troy Batterberry, CEO and co-founder of EchoMark,...
by Jon Lloyd | Aug 6, 2024 | AI, Blog, Retail
Retail has undergone monumental changes in the past few years. From COVID-19 lockdowns to unprecedented supply chain disruptions to staffing shortages and now the influx of generative AI across a number of both internal and customer-facing use cases–retailers have had...
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