by Tim Burkhart | Jan 7, 2025 | AI, Blog, Digital Workspace
Over the past several years, AI has gone from being a novelty to a business necessity. According to the most recent McKinsey Global Survey on AI, 65% of participants indicated that their organizations use generative AI, nearly twice the figure reported in the prior...
by Tim Burkhart | Nov 19, 2024 | AI, Blog, Communications, Digital Workspace
AI and cloud computing technology are merging to revolutionize enterprise communications. Generative AI (GenAI) is already bringing new levels of efficiency, functionality, and user-friendly design to digital workplace tools. Natural language processing (NLP) prompts...
by Neal Marksberry | Oct 1, 2024 | AI, Blog, Communications, Digital Workspace, Retail
Providing flexible work capabilities is no longer optional for most employers. Workers expect to be able to do their jobs from anywhere, and the retail industry is no exception. The modern office is less a physical space than a shared connection point for employees...
by Katrina Davis | Sep 17, 2024 | AI, Blog, Communications, Digital Workspace
Contact centers face several critical challenges in the current market. Staffing shortages lead to longer wait times for customers, which drives agent burnout and increases churn. Additionally, customers have elevated demands. They expect to be able to connect with...
by Grey Borneman | Sep 3, 2024 | AI, Blog, Cloud, Communications, Digital Workspace, Retail, Security
Cloud networking is integral for today’s retailers. Cloud networking offers a more reliable and efficient alternative to traditional multiprotocol label switching (MPLS) networks, enterprise WAN, expensive bandwidth, and costly infrastructure. Cloud solutions for...
by Grey Borneman | Aug 20, 2024 | Blog, Communications, Digital Workspace, Retail
Consumers demand reliable, fast, and secure connectivity With the advent of mobile shopping and widespread wireless connectivity, consumers expect friction-free retail technology. Shopping trends indicate consumers desire a speedier checkout experience and more...
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