Unified Communications as a Service (UCaaS)

Unified Communications as Service empowers a cloud-forward business transformation

In today’s digital world, everything can change in an instant. Success depends on your ability to adapt instantly and evolve your business on the fly. With the right collaboration tools, you can become an agile company achieving better performance and gaining results. However, today’s modern business requires more than a “one-size-fits-all” approach to unified collaboration.

Unified Communications as a Service (UCaaS) has become a massive game changer for corporations taking advantage of the wide range of integrated collaboration capabilities these tools offer. These include workstream collaboration platforms, AI-driven interactive voice response (IVR), hosted call reporting and recording, contact center functionality, advanced data analytics, and more.

Our approach helps us discover your business objectives and priorities to ensure a successful transition to the Cloud. CBTS can even multiply the convenience by delivering all the technology in one package on a secure network backed by 24x7x365 support.

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CBTS named a top
UCaaS provider

Frost & Sullivan names CBTS among its top UCaaS providers for the second straight year

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“CBTS remains one of Cisco’s top partners worldwide and a leading UCaaS provider for retail, healthcare, state and local government, and education (SLED) verticals. CBTS differentiates itself from competitors with its broad expertise and ability to tailor solutions to businesses’ specific needs by employing a highly consultative approach. CBTS is poised for growth due to their commitment to their multiplatform UCaaS portfolio including Cisco Webex Calling and Microsoft Teams Voice."

Elka Popova, VP and Senior Fellow, Digital Transformation

2021 Frost Radar Report - North American IP Telephony and UCaaS Market
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Helping you migrate successfully


We bring in our experts to design, engineer, and build for your desired outcomes. CBTS continuously upgrades, maintains, and supports your hosted solution at no additional cost to you. In addition, we provide expert installation, training, and a constantly evolving technology roadmap so you are never left behind.

Not all clouds are created equal

  • Geo-redundant data centers across North America
  • HIPAA, GDPR, and PCI compliant
  • 24x7x365 U.S. based support
  • Enhanced 911
  • Delivery options – MPLS, OTT, SD-WAN, VPLS, and more
  • Carrier redundancy
  • Non-disruptive real-time upgrades
  • Flexible and scalable network design
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UCaaS and collaboration solutions

Related content

UCaaS with Microsoft 365 and Cisco Webex

Helpful resources for you

Speak to a UCaaS and collaboration expert today!

Learn more about UCaaS from CBTS
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