CBTS awarded Five9 Certified Integrated Network Partner Status (CINP)

December 10, 2021
News Article

We are proud to announce that CBTS has earned a Certified Integrated Network partner badge from Five9, a leading provider of cloud contact center software. The Five9 CINP Program rewards partners that meet defined standards across technology, regulatory, and business operations to ensure optimal integration and operation with Five9 solutions.

“I am honored and excited for our team to receive this recognition,” said Keith Talbot, Director – Solution Design. “We are singularly focused on our clients’ success and this program helps us in our mission to create world-class solutions with best-of-breed offerings.”

With four key pillars in mind—regulatory elements, infrastructure requirements, Go-to-Market alignment, and operational interlock—Five9 has made it easier for clients who demand choices when evaluating cloud-based service providers. Five9’s CINP badge offers instant recognition of a certified service provider partner and instant peace of mind for the client. The designation also signals to clients that CBTS is committed to the highest level of service in support of network integration with the Five9 solution suite.

As a leading Five9 Contact Center provider and integrator, CBTS offers enterprise solutions to future-proof our clients’ contact centers with reliable cloud-based tools that deliver consistent, high-quality customer experiences across channels, devices, and locations. The streamlined platform enables service with more flexibility, functionality, and consistency—ultimately boosting agent productivity and customer satisfaction.

Read more: Now More Than Ever it is Time to Move Your Enterprise Contact Center to the Cloud

Together, CBTS and Five9 can help organizations of all sizes adapt quickly to a constantly shifting business environment and stay ahead of the competition with:

  • Single account team, project management, training, and implementation.
  • Overlay hosted unified communications advanced PBX features.
  • No interruption of service, ease of migration.
  • Common calling plan and extension dial legacy systems.
  • 24x7x365 U.S.-based support.
  • Bundled integrated collaboration and unified communications solutions to reduce expenses.
  • Consolidated billing for all solutions.

Contact us to learn more about bundling Five9 Contact Center as a Service with CBTS enterprise voice solutions to enhance your contact center experience.

About CBTS

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions—including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.cbts.com.

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