CINCINNATI — Feb. 17, 2026 — CBTS, a leading provider of managed IT and networking solutions, has been named to CRN’s Managed Service Provider (MSP) 500 list in the Elite 150 category — marking its third consecutive year receiving this top tier recognition.
The Elite 150 recognizes the most capable and comprehensive MSPs serving mid-market and enterprise organizations — providers distinguished by deep technical expertise, operational maturity, and the ability to manage complex, mission-critical environments. CBTS earned its placement through the strength of its cloud, infrastructure, cybersecurity, data protection, and application services portfolio, supported by proactive 24×7 operations.
“The companies on our 2026 MSP 500 list are redefining what exceptional managed services look like — helping organizations of every size stay agile, maximize their IT investments and scale with confidence,” said Jennifer Follett, VP of U.S. Content and Executive Editor, CRN, The Channel Company. “These are the innovators who stay ahead of customer needs and deliver transformative services that free businesses to focus on what they do best and accelerate their success.”
Industry-leading client satisfaction:
CBTS is in the top 1% of B2B Service Providers
CBTS recently achieved a Net Promoter Score of 82, more than 20 points above industry benchmarks. This performance puts CBTS among the top customer-centric organizations in North America, demonstrating consistent excellence across the U.S. and Canada.
In 2025, CBTS processed more than 600,000 client service events — including incidents, changes, and service requests — while consistently meeting contractual service-level agreements (SLAs). Security is embedded throughout the CBTS managed services portfolio, with integrated managed security operations supporting regulated, high-risk, and mission critical environments.
“Being recognized in the Elite 150 reflects our relentless commitment to our clients,” said Brandon Bowman, Chief Delivery Officer at CBTS. “We support complex environments for both large enterprises and mid-market organizations, and our differentiator is how we design managed services around each client’s goals. This recognition highlights the operational discipline and deep expertise required to deliver the reliability, security, and business outcomes our clients depend on.”
This recognition adds to a series of recent CBTS honors, including Cisco US Central Service Provider of the Year, the Great Place to Work Certification, and Service Provider of the Year by GTS.
Learn more about CBTS’ managed service solutions.
