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CBTS Managed Public Cloud: Powered by AWS

Time is growing short for the enterprise to begin the process of transforming traditional data infrastructure and business models to more flexible constructs tailored to the delivery of digital services. The service economy is preparing to kick into high gear in 2020 with the introduction of 5G wireless and advanced technologies like machine learning, which means organizations that cling to legacy static infrastructure and processes will find it difficult, if not impossible, to compete for new digital-savvy customers.

A key element in this transition is the cloud. By implementing public and private architectures quickly and thoroughly, the enterprise gains a huge advantage when it comes to tailoring environments to key applications and workloads. In both the development stage and during ongoing production environments, the cloud provides broad flexibility needed to push new product functionality to market faster, while at the same time controlling overall IT costs through dynamic scaling, automated management and other orchestration capabilities.

CBTS Managed Public Cloud Powered by AWS

The best way to go about this, of course, is to partner with leaders in the field. While it is important to select a top cloud platform, it is also crucial to align with a leading technology consultant with expertise in other mission critical applications that support voice, data, networking, managed services, and the plethora of other elements that make up a well-rounded digital enterprise.

Forward-looking cloud

In this light, more and more enterprises are coming to the conclusion that a managed public cloud powered by Amazon Web Services (AWS) is the best way forward. Not only does Amazon serve more businesses than any other provider, it offers a wide range of architectures for small, mid-sized and large enterprises, and it has a proven track-record of providing cutting edge technologies.

For organizations that lack the in-house expertise in cloud infrastructure, engaging with a cloud provider with a myriad of optional services can be daunting. This is why a solid partner like CBTS is vital, both during and after the crucial transition phase. With CBTS, enterprise executives gain instant access to years of experience designing, developing, and managing complex cloud architectures, including the ability to tailor this new environment to the unique legacy infrastructure and forward-looking business objectives. As a certified partner in AWS’ Well-Architected Framework program, CBTS has devoted significant effort and resources to mastering the five pillars of cloud development:

  • Operational excellence. The ability to run and monitor systems to deliver business value and continually improve supporting processes and procedures
  • Security. The ability to protect information, systems, and assets while delivering business value through risk assessments and mitigation strategies
  • Reliability. The ability of a system to recover from infrastructure or service disruptions, dynamically acquire computing resources to meet demand, and mitigate disruptions caused by misconfigurations, transient network issues, or other causes.
  • Performance efficiency. The ability to use computing resources efficiently to meet system requirements, and to maintain that efficiency as demand changes and technologies evolve.
  • Cost optimization. The ability to run systems to deliver business value at the lowest price point.

Experience, Skills, and Certifications

A successful Well-Architected Framework environment requires more than just good design and execution; it also requires experienced management on an ongoing basis. Again, CBTS has invested substantial time and effort to ensure our customers are not left high and dry once the data and application migrations are complete. We provide a fully managed service across public and private architectures, employing the latest in intelligent management and automation systems, to ensure the cloud functions at peak performance and efficiency at all times.

By partnering with CBTS as managed cloud provider and a leading specialist in application digital transformation, enterprise executives can rest assured that the transition to a digital business model will take place in the most efficient and effective manner possible.

To learn more about CBTS cloud solutions powered by AWS, download the e-book.

Serverless Example: Greater Cleveland RTA Case Study

This article provides a brief synopsis of how serverless technology transformed the Greater Cleveland RTA’s Short Message Service system. To learn more about this real-world serverless example, download the full case study.

Mass transit authorities are facing a wealth of challenges as they head into a new decade.

From the cost of maintaining infrastructure to keep up with growing populations to ensuring public safety and security, transportation officials find themselves caught between the rock of municipal budget limitations and the hard place of increasingly demanding consumers.

A prime example is the Greater Cleveland Regional Transportation Authority (RTA). The Greater Cleveland RTA serves upwards of 44 million people in the city of Cleveland and its surrounding suburbs.

Primary problem – antiquated Engagement System unable to sustain growth

The organization employs a state-of-the-art emergency communications system. Its antiquated Engagement System was used to relay general safety messages to riders and to report their concerns. This system was struggling to keep up with expanding workloads.

One of the problems was an inability to quickly develop, and ultimately support, cloud-native applications. This is crucial in the transition from traditional IT architectures toward a more service-driven strategy.

In the digital economy, applications require far less latency than what is available from traditional on-premises infrastructure, particularly when the data environment scales to multiple geographically distributed data centers.

Clearly, Cleveland RTA needed a next-generation solution to solve a next-generation problem.

Solution – a serverless cloud architecture

Ultimately, the organization chose to deploy a serverless cloud architecture backed by CBTS cloud management and support. This change opened a wealth of new tools to create a modern communications framework, including:

  • AI from IBM Watson
  • Text messaging technology from Twilio
  • AWS Lambda services
  • LiveChat capabilities

Even at this early stage of the deployment, the results have been impressive.

Safety improved with direct to dispatch short message service application

The RTA has been able to field a state-of-the-art Short Message Service (SMS) texting application. This application allows riders to transmit safety concerns and other issues directly to dispatchers from their cell phones.

This service is designed for non-emergency issues such as helping a lost child, reporting vandalism, or alerting officials to potential safety concerns. And as with any text, these messages can contain photos, videos, and other attachments. These attachments provide transit officials with more information about the concern. They also assist the rider with maps, instructions, or other tools.

Improved service and lowered costs with AI

In addition, the service provides a real-time dashboard that combines current and historical data with IBM Watson and other Big Data tools to improve service and lower costs.

This gives transit officials valuable information to direct equipment, personnel, and other resources to where they are needed most at any given moment. At the same time, the impact of various solutions over time are gauged to ensure a steadily improving transportation experience for employees and riders alike.

AI can also be used to automate many routine queries from riders, directing them to the proper knowledge stores or otherwise resolving issues much faster than a human operator.

The overall benefit of implementing serverless architectures

The overall benefit of the solution has been to streamline communications between transit operators and the traveling public.

Gone are the days when complaints or concerns were submitted manually, on paper, and then dealt with at the slow pace of the bureaucratic process. Today’s rider can submit a query or make a comment to the authority through a simple text. Just as quickly, they can get an accurate, informative response that is appropriate to the nature of the concern.

And best of all, the system gets better over time as both riders and operators become more familiar with its capabilities.


In this digital age, even public authorities must keep up with the demands of the public.

As new generations of commuters enter the workforce, they expect the same kind of functionality in their transportation as they receive on social platforms, productivity solutions, and shopping sites. Serverless architectures allow organizations to quickly create these environments, even when budgets are tight and there is no guarantee that the new services they support will contribute to additional revenues.

To learn more about how a serverless cloud architecture transformed the Greater Cleveland Regional Transportation Authority’s new texting platform, download the full case study.


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Transform your business with a serverless solution

Serverless vs containers: complementary or competing technologies?

Serverless vs containers: complementary or competing technologies?

Enterprise computing partners are seeking the best way to develop, deploy, and manage applications in an era of new ideas, devices, and virtual experiences. A question at the forefront of this digital transformation is serverless vs containers in a business environment.

Serverless computing–what is it?

Using serverless computing, a developer can create and run applications free from concerns about server limitations such as provisioning, scaling, and managing.

Functions are executed in the cloud and are billed by the amount of time the process is running rather than by how long the server is up. A function is triggered by an event, runs for a set time, then is inactive until it is triggered again.

Serverless computing does not actually eliminate the need for a server. Instead, the code is outsourced to the cloud provider’s infrastructure, where the application is run and ultimately returns the result.

Serverless computing allows a developer to create applications without concern for the limitations of the server. Instead, the developer can focus exclusively on the code.

Containers–how do they work and what do they do?

A container is an isolated package for a service or application that is ready for deployment, execution, and scaling.

A container allows a user to run an application in isolation. This improves efficiency by eliminating the need to run a virtual machine (VM) for each application.

By using containers, a developer can package code, configurations, and dependencies into easy-to-use building blocks that promote:

  • Institutional consistency
  • Operational efficiency
  • Developer productivity
  • Version control

Containers use less space than VMs, can handle more applications, and require fewer VMs and Operating Systems.

Similarities and differences in serverless vs containers

Serverless computing and containers can both be used to strategically position enterprise users to leverage the next phase of digital transformation to achieve optimal results. However, managing these two different technologies requires different strategies.

Serverless vs Containers Venn Diagram
How serverless computing and containers compare

Similarities between serverless computing and containers

Serverless computing and containers both allow code to operate inside isolated, discrete environments. While they are not identical technologies, they achieve similar results, but in different ways.

Serverless environments and containers are both designed to meet future changes, and to leverage the latest innovations in cloud computing. Serverless computing and containers both:

  • Use finite pieces of code that function in microservice architectures.
  • Are easily deployed across distributed architectures which means they are commonly used in the cloud.
  • Start quickly, often within a few seconds.
  • Rely heavily on APIs to coordinate integration with external resources.
  • Employ external resources to manage persistent storage needs.

Differences between serverless environments and containers

In a serverless environment, end users typically do not control the host server and the operating system on which applications run. Workloads may consume large amounts of data in a short amount of time. Because of this, avoiding unnecessary resource consumption becomes critically important in managing the computing bill. Most workloads are run on a public cloud using AWS Lambda or Azure Functions, which limits the number of tools available to manage and secure those functions.

Containers rely heavily on the host operating system. Efficiency is less important than in a serverless environment because container applications are designed to run for longer periods of time and may not constantly consume resources. Because containers are often deployed on-premises or on a generic cloud infrastructure, the toolset is less restrictive than in a serverless environment.

To learn how serverless computing and containers can be applied in a business environment, watch this video.

Serverless vs containers – which is best for your business?

Serverless solutions are best suited to short, small, single-function operations.

Developers can quickly and efficiently access cloud-specific services for speedy development and deployment.

Containers are more portable and offer developers more control over how the application runs and performs.

However, containers are more difficult to build and are more complex to orchestrate and deploy.

While a serverless environment eliminates concerns over provisioning, deployment, and maintenance, developers lose direct access to the containers. Losing direct access to the containers can make it difficult to debug issues. By choosing a serverless environment, developers sacrifice autonomy for increased speed and lower costs.

One approach is to use serverless computing strategies and containers in the same project, but for different purposes. Serverless functions can be used for data processing and other triggered events. Containers can be used when you need control, scalability, and management through orchestration tools.

Find a technology partner that implements the right tools for optimal results

If your organization is struggling to answer the serverless vs containers question, work with a technology partner who can identify and implement the right tools and ensure they are being used to provide optimal results.

To learn more, download the Application and Infrastructure Modernization infosheet.

Transform your business with a serverless solution

Serverless computing, which is commonly deployed using cloud computing services such as Function as a Service (FaaS), is a new technology that has the potential to transform your business into a dynamic, flexible, service-oriented operational model of the future.

Experts project that serverless solutions will be one of the top ten trends affecting digital infrastructure in 2019.

By 2021, 90% of enterprises that use Infrastructure as a Service (IaaS) will also use some type of serverless Platform as a Service (PaaS).

A cloud-based, serverless environment is one of the most effective ways to make diverse resources available at scale.

A serverless environment will allow your business to expand into the cloud using serverless architectures across public and private cloud environments.

What is serverless computing?

Serverless computing is a cloud-based execution model in which functions are executed off-premises in the cloud.

Despite its name, serverless computing does not eliminate the need for a server. Rather, serverless computing uses a cloud provider’s infrastructure to run the application automatically and at scale based on immediate, individual requests.

The cloud provider maintains the server and manages resource allocation to burst and contract elastically as required. Pricing is based on the amount of resources consumed rather than on pre-purchased units of capacity.

6 reasons to implement a FaaS capable serverless solution
Six reasons to implement a FaaS capable serverless solution.

2014: Function as a Service gives rise to the dawn of serverless solutions

Serverless computing arrived in 2014 with the release of AWS Lambda, a Function as a Service (FaaS) platform that offered a function-oriented model and per invocation billing.

Other serverless computing options arrived shortly thereafter.

The most effective way to transition to a serverless environment is to pick from one of the many serverless platforms available and take full advantage of its toolset.

Current serverless computing options include:

  • Amazon Web Services (AWS). The first major cloud provider to offer FaaS capability, AWS Lambda allows functions to be triggered by an increasing number of other services.
  • Microsoft Azure. Using a more structured configuration model, Azure simplifies the code required to integrate with other services by allowing input and output bindings to be attached to the function.
  • Google Cloud Platform. Google Cloud Platform offers some of the same integration capabilities as AWS and Azure and provides well-integrated support through Stackdriver. 
  • IBM Bluemix/OpenWhisk. An open-source project that allows complete visibility into the workings of the FaaS platform, BlueMix allows you to run OpenWhisk on your own on-premises infrastructure, in the cloud, or as a fully managed platform.

Other FaaS platform options are available but may offer limited access to functions or fewer additional services.

Serverless computing and your business

Serverless computing allows developers to create applications that are designed to run in the cloud and are billed by the amount of time the process is running. This eliminates concerns over provisioning, scaling, and management.

Serverless computing will allow your enterprise to embrace digital transformation and optimize the opportunities created by the modernization of the application and infrastructure stack that will usher in new modes of automation, management, DevOps, and security.  

To guide your organization into the future, consider a strong technology partner who can identify and implement the right tools and ensure they are being utilized to produce optimal results.

To learn more, download the Application and Infrastructure Modernization infosheet.

SD-WAN: 2019 strategic roadmap for software defined networking

The continued surge in digital business initiatives leveraging cloud-based IT delivery is a force that’s reshaping the enterprise network landscape and moving clients toward software defined networking.

The ever-rising cost model associated with traditional networking makes for an inflexible and highly inefficient solution in terms of capital allocation. Costs include replacing obsolete hardware and applications, securing the proper IT staff to manage and maintain the infrastructure, and relying on multiple vendors for deployment and ongoing support.

The future of networking is the cloud. We are increasingly deploying sensitive data migrations to the cloud as our clients’ on-premise data centers and servers reach end-of-life. We are also delivering more cloud-based applications as a service, which are scalable and tailored to your unique business needs.

The future-state of the network

According to a study conducted by Gartner with CBTS, the primary external forces driving network change are a desire to:

  1. Improve speed and agility
  2. Maximize uptime
  3. Reduce costs
  4. Optimize performance in the adoption of digital business initiatives

However, traditional network offerings are not suited to deliver agile, cost-effective, and high-performing solutions in support of hybrid cloud IT architectures. Plus, as the number of Internet of Things (IoT) and mobile devices connected to your enterprise campus network continues to increase, so do the requirements of your network.

After decades of sharpening network performance and adding on new features, the future of network innovation will require a strategic focus on:

  1. Operational simplicity
  2. Automation
  3. Reliability
  4. Scalability
  5. Solutions with flexible business models

Operational innovation and the network of the future

Network leaders should focus on solutions that simplify the deployment and operation of the network. Zero-touch configuration, orchestration with application programming interfaces (APIs), business-policy-based configurations, automation, and virtualization are just a few of these solutions.

Organizations should aim to future-proof enterprise data center investments by preferring solutions like software defined networking that can extend management capabilities into a multi-cloud environment.

Software defined networking increases connectivity, efficiency

CBTS Software Defined-Wide Area Network (SD-WAN) powered by VeloCloud, now part of VMware, provides limitless and optimized access across the entire enterprise organization for cloud applications and services. At the same time, it simplifies implementations and centrally manages all network activity.

CBTS SD-WAN delivers:

  • Maximized MPLS connections. Augment current, costly MPLS with a cheaper secondary connection, or even replace MPLS entirely in favor of broadband with SD-WAN.
  • Orchestrated services. SD-WAN orchestrates services among Unified Communications as a Service (UCaaS), Local Area Networks (LANs), Software as a Service (SaaS) applications, security systems, and private and public clouds, including clouds hosted on Microsoft Azure and Amazon AWS platforms.
  • Optimized usage. SD-WAN enables IT managers to build in rules for applications, specify 100 percent uptime for a specific application, and deliver remediation of packet loss or jitter.
  • Improved Quality of Service (QoS). The centralized, policy-based routing capability of SD-WAN can increase the performance and reliability of branch networks.
  • Successful business outcomes. SD-WAN delivers cost savings, drastic improvements on end-to-end voice and video communication, more efficient use of private and public networks, and the ability to optimize hybrid network activity and application-aware routing.

Strategic roadmap for software defined networking

Replacing traditional routers in favor of SD-WAN appliances will enable greater network agility, simplicity, and performance. Software defined networking distributes internet access and ensures the enterprise campus network can support current and future requirements for digital business such as IoT by leveraging Wi-Fi and cellular connectivity.

By embracing digital business initiatives and focusing on agility, automation, scalability and being output-driven, your enterprise network can evolve from a cost center to an entity that offers demonstrable business value for the organization.

SD-WAN removes network-related barriers

As organizations evolve in the era of digital transformation, they often discover that the networks that have driven their business forward in the past are now slowing them down. They know they need to replace the hodgepodge of systems they’ve accumulated over time that are creating network barriers with a solution that’s more integrated, more efficient, and easier to manage.

For many, that means migrating to the cloud, which can create additional network strains.

To stay competitive, distributed organizations are looking to SD-WAN to overcome today’s branch network challenges of expensive bandwidth, infrastructure complexity, and rigid architectures.

Companies that want to avoid the challenges of cloud migration should consider upgrading their network strategy and design with an SD-WAN solution that is:


  1. Optimized for cloud performance both now and in the future.
  2. Configured to maximize the efficiency of existing hardware throughout the migration to cloud services.
  3. Offered as a managed service to free in-house IT staff from the day-to-day network management, maintenance, and troubleshooting. This allows internal IT resources to focus on core initiatives and innovate on a modernized infrastructure.

SD-WAN alleviates top networking concerns

SD-WAN addresses our clients’ top networking issues as it provides a centralized network that optimizes cloud computing, improves security, and increases visibility in a single solution. SD-WAN also lowers bandwidth costs.

Backed up by superior engineering, CBTS SD-WAN adopts a transformational approach to simplify branch office networking, assure optimal application performance, and overcome existing network barriers.

How SD-WAN overcomes your network barriers

Our purpose-built enterprise solution allows businesses to:

  • Address performance issues where latency, distributed data sources and applications, and broad access to systems across locations, devices, and geographies may all come into play.
  • Deliver high performance for the next-generation of business applications.
  • Innovate and transform business outcomes with enhanced real-time operations and business agility.
  • Eliminate capEx, the traditional capital investment in IT infrastructure.
  • Leave behind the complexity and high costs associated with building, sourcing and supporting high performance and leading-edge technology.
  • Pay less for an agile, high-performance network.

Why SD-WAN as a managed service is the solution

The simplicity and cost advantages of SD-WAN make it an excellent candidate for cloud-based fully managed services, even at the enterprise level.

When you partner with a managed SD-WAN provider, you hand off a substantial volume of networking duties to CBTS experts who design, implement, manage, and monitor your remote-office networking 24x7x365.

Managed SD-WAN from CBTS helps enterprises move beyond MPLS connectivity to overcome network barriers. Our experts have decades of experience with data centers, networking technologies, and enterprise-level IT challenges. With every enterprise embracing big data, machine learning, and advanced analytics to survive disruptive threats, the fully managed option can give your company a computing edge.

Pairing our SD-WAN solution with our expert support makes for a white-glove solution package that is tailored to meet your business needs.

How to choose the right SD-WAN provider for your business

The adoption of cloud technologies, such as SD-WAN, requires a comprehensive strategy along with the trust and reassurance of a proven IT partner.

Look for a partner with all of these capabilities:

  • Ability to assess your existing network and develop a customized technology roadmap that addresses both your organization’s current needs and its future business goals.
  • Support for both wired and wireless technologies as well as public and private transport.
  • Cloud management that enables remote provisioning and global management from a single central location.
  • Intelligent load balancing that uses all available bandwidth in the most efficient way.
  • 24/7 monitoring that detects bad links and steers traffic for optimal network and application performance. Reports on application performance and links for SLA adherence.
  • The ability to build sophisticated business rules and routing policies.
  • The ability to let clients shift between managing all or just some infrastructure depending on current needs.
  • Broadly certified engineers who can  perform routine implementation and monitoring, and future proof a network by designing a cloud migration strategy that maximizes efficiency of existing hardware on the way to the cloud. Our certified engineers will also suggest new technologies based on the latest certifications.
  • A portfolio of providers that lets the partner choose the right vendor-neutral mix of solutions for a customer’s specific business needs.
  • A utility pricing model based on a flat monthly fee for easy budgeting and planning.
Together with IDG Research, CBTS recently surveyed IT decision makers on SD-WAN. Do you know where you stack-up? This whitepaper gives you not only the stats, but also the solution to removing network-related barriers. To learn more about CBTS SD-WAN, request a free consultation or Proof of Concept conversation.



CBTS introduces new cloud calling solution

CBTS is pleased to introduce Cloud Calling, a complete cloud-based calling solution powered by Cisco.

Cloud Calling features

Cloud Calling is a comprehensive service with full cloud-PBX and mobility features. It enables organizations to expand and migrate an existing on-premise deployment into a cloud environment.

This cloud calling solution provides multisite capabilities and global reach for small, midmarket, and enterprise organizations while minimizing the complexity associated with moving into the cloud. It supports a wide range of Cisco IP Phones combined with the latest collaboration technologies–Webex Meetings and Webex Teams.

The CBTS Cloud Calling offering includes calling, meetings, and team collaboration under a single subscription model.

Collaborate efficiently with Cisco Webex Teams


Cisco Webex Teams is a collaboration tool that includes video, messaging, screen sharing, spaces, whiteboarding, and much more.

Webex Teams is included, adding rich unified communications and team collaboration services.

Leverage Cisco Webex for meetings

Cisco Webex Meetings provides unmatched video quality and delivers a seamless meeting experience from any device, anywhere. Webex Meetings is offered as an integrated add-on to provide the world’s most popular and premium conferencing experience.

Receive world-class support

As part of our secure and scalable Cloud Calling offer, you receive:

  • Global delivery and support. Ubiquitous services and functionality regardless of location. Ideal for multisite businesses.
  • A cloud migration path. Augment on-premise PBX solutions and build a gradual cloud migration to easily scale your business.
  • Extensive support. From onboarding, activation, through ongoing 24x7x365 monitoring, management, maintenance, and training our CBTS experts are here for your business.
Cloud Calling by CBTS: Get the best solution for your business

Cloud Calling offers multiple benefits

A fully managed cloud calling solution platform helps you:

work globally icon

Work Globally
Our Cloud Calling offer is built to support multisite and global multi-national networking requirements.

control investment costs icon

Control Investment Costs
Reduce technology and operational cost and complexity, and gain a more agile, intuitive way to work.

scale up or down icon

Scale Up or Down
We offer flexible Cloud Calling solution deployments that scale to meet the needs of enterprises of every size.

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Reduce Time to Onboard
Start using your new solution quickly and easily.

Remain competitive with CBTS

Cloud Calling by CBTS is the solution for any business that needs and wants to remain competitive in today’s ever-changing digital landscape.

CBTS couples vast technical expertise with flexible unified communications and collaboration solutions to drive successful business outcomes, mitigate risks, improve operational efficiency, and reduce costs for our clients.

“Our clients expect to use professional communications technology that easily integrates with their business applications and workflows. Cloud Calling provides the flexibility and value that will allow clients to communicate and collaborate more efficiently in order to drive business outcomes.

The addition of Cloud Calling, in combination with our existing portfolio of Unified Communications solutions, allows CBTS to fully meet the needs of organizations ranging from startups to Fortune 500 enterprises.”

Greg Samuels
Senior Director, Cisco Sales Practice

Future-proof your business today with Cloud Calling by CBTS.

Our secret to success: Our people

There is no doubt that people are the key asset to any organization’s success. Even in today’s technologically driven world, it is still the human assets that differentiate an organization from its competitors.

At CBTS, our people bring considerable value through sharing their deep expertise, experience in nearly every industry vertical. Our people have a total of 2,800+ certifications. Needless to say, our people are equipped to transform any business, including our own.

But the real magic is that our people share the same drive, focus, and serious commitment to our clients’ success as our clients hold for themselves.

So, what do our people think about the value that they provide?

Chris DeBrunner, Director – Tools, Delivery & Operations

Chris started at the service desk 19 years ago and worked his way up through tools. He had several jobs inside of the compute space. Now he and his team focus solely on the tools that we use to support our clients. His team monitors and supports approximately 50,000 devices daily. This adds up to 1.5 million device components and over a half million interfaces. His team also intercepts 500 million logs every 30 days.

“Our tools provide insights and access to the engineers that work on client gear, making sure that we are delivering, and the environment is delivering for the client.”

Kevin Muldoon, Senior Director – Cloud Transformation

Kevin started in IT consulting and application development. He was fortunate to work with large corporations as well as startups. Before joining CBTS, he worked for Microsoft managing commercial software across the globe. Kevin’s team focuses on cloud transformation and assists our clients with their cloud migrations and data center transformations.

“I think the most critical value that we provide is simplification. Our goal is to enable clients to adopt new products, new technologies, new services, to build a foundation, and let the client focus on doing business-critical work.”

Jim Vorwold, Vice President – Service Delivery & Operations

Jim began his career in product management and rapidly advanced to program management, up through sales, sales engineering, engineering, and solution design. Today, he oversees a team that supports the cloud business, the communications business, and three major programs within CBTS.

“Clients entrust us with their infrastructure–the crown jewels for any business. So, basically, we are running their business for them.”

Darrin Manning, Senior Director – Cloud Operations

Darrin’s career has taken him from IT support to the TelCom industry. He is a 15 year veteran of CBTS.

“Our clients depend on their IT systems to run their business, to deliver their service to their customers. And we ensure that they can do that on a consistent basis.”

Hope Thackery, Director – Security Programs

Hope has an international privacy certification and ensures that CBTS improves the maturity of our security program every year.

“Clients are often visibly relieved when they hear about the security we have, and they know that we speak the language that their auditors are going to use.”

Dusty Baker, Manager – Network Technical Operations

Dusty works on a number of devices including Cisco, Brocade, and 40 Gate. He also works on a lot of technologies like Route Switch, Firewall, IPS, Load Bouncing, and Wireless. His team spends their time designing, analyzing operations, and tailoring solutions to meet the needs of our CBTS clients.

“We’re here for our customers 24/7. Our job is to make our clients look good to their customers.”

Keith Talbot, Director – Service Management

Keith’s professional background is in IT operations, architecture, and service delivery.

“We manage all the services so that our clients have a seamless experience across all of the products they purchase.”

Daniel Tackett, Cloud Engineer III

Daniel works in between day one and day two operations. His team is responsible for design, implementation, RDS, and transition hand-over to second-day ops. He makes sure there is a smooth transition between the two shifts.

“Our impact is no impact. We set up environments to go weeks to months with no incident. And our regular check-ins help make sure everything’s going smooth, or see if there’s anything that needs to be updated.”

Susan Artz, Enterprise Solution Architect

As a part of the sales process, CBTS brings in the SAs, like Susan. SAs discover, create, design and build long-term solutions before transitioning them over to operations.

“Our work alleviates the pressure of ongoing management and maintenance. Clients can count on us to maintain their environment, monitor it, keep it up and available.”

CBTS experts have you covered

At CBTS, our people are our experts.

Our people have unmatched experience and qualifications in the solutions that help our clients stay future-proof. They have leveraged their skills and education to solve our clients’ needs for:

  • Cloud
  • Data Center
  • Compute Storage
  • Data Protection
  • Infrastructure
  • Networking
  • Windows
  • Unix
  • Linux
  • Collaboration Technologies
  • IT Staffing

Our cloud engineers are highly trained in and certified experts in the Azure, AWS, and Google Cloud platforms. Our full stack developers focus on fixing problems with code and system administration.

Aside from how knowledgeable our teams are, they are exceptionally proficient at taking care of your business like it was their own.

“Clients know their business. They shouldn’t have to worry about the technology. That’s what we’re here for.”

Joe Hoover
Network Engineer IV

Leverage Office 365 to transform your business

The wide disparity of cloud infrastructure is making it more difficult for the enterprise to leverage traditionally licensed software designed for use within a single data center. This is particularly true for broad productivity suites that aim to unify wide-ranging processes into cohesive, manageable workflows. As a result, many developers are converting their legacy products into cloud-ready services like Microsoft’s Office 365.

The company now offers Office 365 as a full-fledged cloud solution designed to go where enterprise IT goes, while delivering the cost benefits of other service-based platforms.

Office 365 offers multiple benefits

From an operational standpoint, organizations are finding that migrating productivity software to the cloud delivers a far more powerful, feature-rich user experience than anything hosted on a local static instance.

1. Deploy tools quickly to increase productivity with Office 365

For one thing, the cloud enables the rapid deployment of new and powerful tools to keep productivity gains on a steadily upward trajectory.

Advances like Artificial Intelligence and Big Data analytics, which could take years to reach the enterprise, are available instantly in the cloud.

2. Drive large-scale collaborative and sharing capabilities

The cloud can also better support the large-scale collaborative and sharing capabilities that many knowledge workers – particularly younger workers – are finding commonplace in their personal lives.

This produces a more comfortable, familiar workspace in which meetings, assignments, deadlines and casual conversations can be managed with ease.

3. House critical data in secure environment

At the same time, the cloud is proving to be a more secure environment to house critical data than the local data center. This has eased fears about hosting storage and applications on third-party resources.

Cloud providers do not want to find themselves at a competitive disadvantage, so they are constantly upgrading to new software and new forms of infrastructure to keep data safe and secure. It is also relatively easy, and cheaper, to build off-site back-up and recovery in the cloud. You can then augment this structure with the latest in automated replication and fail-over techniques.

4. Build, scale state-of-the-art environments with minimal costs

But perhaps the most impressive aspect of cloud-based communication and collaboration is the fact that it converts both your software licensing and infrastructure consumption from a capital to an operational model.

Premium Office 365 packages are now available for as little as $20 per month per user. Organizations find they can build state-of-the-art business environments with minimal upfront costs, and then scale the environment to accommodate existing workloads.

5. Let IT staff focus on  higher-level strategic goals

Cloud solutions allow the enterprise to utilize internal IT staff for higher-level strategic goals. Third-party providers like CBTS provide basic management and support.

Managing legacy Microsoft Outlook and SharePoint infrastructure, along with other conventional communication platforms, is not only time consuming but a distraction for your highly-skilled IT staff.

By implementing Microsoft Office 365, IT departments:

  1. Offload compute, storage, and maintenance of their communications infrastructure.
  2. Reduce their on-site technology footprint.

CBTS will help you maximize Office 365

Once Office 365 has been adopted, many organizations should consider the long-term retention and protection of their critical data. They can do this by creating a secondary copy in a geographically disperse location.

By creating an offsite copy of your backup, either in another Azure location or a CBTS cloud, you can:

  1. Access your specific files for restoration.
  2. Address compliance and regulatory requirements.

Our experts will perform a backup assessment prior to implementation to map out your current topology. We will also create a technology roadmap that mirrors your business objectives. Upon completion of the backups, our experts test for proven restoration capabilities of your data.

CBTS provides comprehensive Office 365 roadmap

In today’s digital economy, efficiency and productivity are the keys to success.

Companies that shed their bloated, uncoordinated processes in favor of lean, agile operations can better maintain high profitability. And once in the cloud, they gain access to a global marketplace of goods, services and potential customers.

Few organizations can manage this transition alone, so they turn to experienced leaders like CBTS. With a proper plan, migration to the cloud can be quick and non-disruptive – even for complex platforms like Office 365.

Choose the right cloud provider for Unified Communications

70% of Unified Communications deployments in the next year will be cloud-based. Find out why – and how to choose the right UC cloud provider.

About 70 percent of UC deployments in the next year will be cloud-based, and virtually all will migrate to the cloud within the next five years, according to a survey of chief information officers conducted by International Data Group, Inc. and CBTS.

Among respondents who either already have or plan to implement UCaaS, 28 percent have done so, and 42 percent plan to do so within the next 12 months.

UCaaS a better option than on-premise solutions

Cloud-based UC is more flexible, scalable, and cost-effective than on-premise options.

Increasing productivity and relieving internal IT staff from the hassle of managing on-premise solutions are clearly top drivers for investment in UCaaS solutions – and finding the right cloud provider to deliver those solutions.

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On-premise solutions create organizational challenges

Many organizations have limited staffs or cannot afford to invest in the talent required to manage on-premise solutions.

Organizations that take on that challenge themselves, and that deal with multiple vendors, can quickly drain their internal resources. Disparate hardware and applications can be a management nightmare if you don’t have the right professionals or providers to monitor and maintain the on-premise solutions at all times.

Your company needs to find an expert UC cloud provider that can provide 24x7x365 monitoring, management, and support to offload the burden of upgrades, patching, and maintenance from your organization so you can focus on your core initiatives.

Case Study: Learn how CBTS Hosted Enterprise UC solution saved the State of Ohio $6.8 million.

Essentials for selecting the right cloud provider


CBTS is a Cisco Gold, Master Specialized partner and has more than 560 certifications.

CBTS has deep experience as a UC cloud provider: We’ve been providing UCaaS services utilizing Cisco technology for 20 years and provide on-premises, hybrid, and pure cloud deployment support to more than 2,400 clients across North America.

In October 2018, CBTS was named as a Notable UCaaS Vendor by Gartner in their “Magic Quadrant for Unified Communications as a Service, Worldwide,” report.


CBTS provides highly-certified experts who serve 24x7x365 as your dedicated account team. Our engineers guide you through the entire process, from the assessment of your current environment to implementation and support.

Let CBTS be your UC cloud provider. Our experts will create the right roadmap, project management, and training that your organization needs to successfully migrate your UC to the cloud.


CBTS UCaaS offers multiple delivery options for voice, collaboration, and mobility solutions.

We are industry trailblazers when it comes to custom-tailoring an integrated NaaS, SD-WAN, and UCaaS solution. Our white-glove designed UCaaS solutions are engineered for flexibility, scalability, and integration with your existing applications and technologies.


CBTS UCaaS is a single-vendor solution with centralized management. Having one support number for voice and network service requests simplifies the management experience.

CBTS cloud unified communication solutions offer network monitoring tools and constant analytics that can enhance management control and monitor for service issues.

CBTS is the right cloud provider to help you leverage UCaaS

UCaaS renders a seamless experience across all locations, centralizes management, and delivers immediate cost savings.

UCaaS and SD-WAN provided by CBTS let you deploy on-demand communications and applications as a utility service, providing the business agility, quality of experience, scalability, and cost-effectiveness you need to innovate and grow.

Stay ahead of changing markets and new demands by building a more agile, efficient company with CBTS UCaaS, and by partnering with CBTS as your cloud provider.

Event Registration - INDY CIO Summit April 24, 2019