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Cloud technology for retail drives opportunities

Cloud networking is integral for today’s retailers. Cloud networking offers a more reliable and efficient alternative to traditional multiprotocol label switching (MPLS) networks, enterprise WAN, expensive bandwidth, and costly infrastructure. Cloud technology for retail can help businesses facing challenges that include:

  • Limited budgets
  • Multiple locations
  • Continuous technological maintenance and upgrades

C-level executives require technology solutions that help them lower costs while providing maximum performance and scalability. Ultimately, the best strategy for these companies – especially those in the food service, retail, and restaurant sectors – is a cloud networking solution.

Executives are increasingly turning to CBTS to manage their cloud technology for retail solutions with a combination of Unified Communications as a Service (UCaaS) and managed cloud Network as a Service (NaaS) to triple their performance.

Cloud technology for retail saves costs and increases efficiencies

UCaaS is a managed service for voice and collaboration tools that allows retailers to operate on-demand communications and applications as a utility service. NaaS is a Wi-Fi enabled network that provides centralized data services throughout unlimited locations. This allows retailers to share wireless connectivity, analytics, and other resources.

When provided by CBTS, cloud technology for retail solutions:

  • Allow retail executives to focus on their core expertise rather than IT-related issues.
  • Reduce redundancies through management and monitoring via one company rather than multiple vendors.
  • Decrease the need for additional IT professionals and ongoing training.
  • Combine mobile solutions, web conferencing, VoIP, contact centers, and collaborative efforts so that they integrate and work together seamlessly.
  • Eliminate the need for costly equipment maintenance and upgrades.
  • Place the burden of implementing upgrades and enhancements on CBTS.
  • Scale and evolve as your business scales and evolves.
  • Provide usage-based monthly pricing models.
  • Offer effective and reliable 24x7x365 service.

UCaaS and NaaS provide retailers a single-pane-of-glass view

UCaaS and NaaS solutions encompass a wide range of communications services, including VoIP, phone, long distance, collaboration applications, contact centers, networking, firewalls, access points, and optical sensor cameras. With a real-time, web-based dashboard, retailers can view key metrics and performance indicators, and evaluate how they align with business goals and priorities. These cloud technology for retail solutions provide a more efficient and unified look at a retailer’s IT services, and offers a comprehensive analysis that would not be possible with solutions from multiple vendors.

CBTS solutions aid PCI compliance

Businesses that process credit card transactions face myriad security concerns. With CBTS NaaS solutions, retailers no longer need to worry about threats to customer information. The solution works with clients’ current payment card industry (PCI) compliance solutions, and adds state-of-the-art Intrusion Detection (IDS) and Intrusion Prevention (IPS) Systems. Anti-malware products protect against digital threats that could compromise data, and a network segmentation strategy limits hackers’ attack options.

Streamlined solutions allow for more in-depth analytics

CBTS analytics evaluate client data so retailers can identify their strengths and weaknesses, and adjust their business models accordingly. This information also helps forecast trends for the future, which is important for industries like retail that rely heavily on customer data. With the suite of CBTS cloud technology for retail solutions, retailers can identify customer demographics and shopping trends, track the effectiveness of customer loyalty programs, illustrate customer traffic patterns, and send promotions.

Learn more

CBTS UCaaS and NaaS solutions combine to maximize retailers’ cloud networking capabilities. Contact CBTS and read our White Paper, “10 Reasons Why UCaaS and Cloud Networking Work More Effectively Together to 3x Your Performance,” to find out more about how these services can triple retailers’ production.

Retail technologies bring businesses, consumers together

The retail marketplace is becoming increasingly digital, and retailers must adapt to remain competitive. With more merchants closing brick-and-mortar locations during the “retail apocalypse” of the past few years, it is critical that businesses adopt retail technologies to survive and thrive.

Data analytics, cloud, social media are powerful retail technologies

Let’s examine some of the key retail technologies that businesses can use to better engage with customers on a global level – both online and in physical locations.

Retailers must leverage data to enhance the customer experience

As retail technologies advance, personalization becomes more important. Merchants must leverage data and analytics to better understand customer demographics and shopping behaviors. Retailers should already have this customer data, as tracking customer contact information and shopping patterns are hardly new concepts.

However, many retailers do not know how to efficiently use this data. For example, retailers can:

  • Personalize the shopping experience. Merchants can tailor products, services, advertising, and promotional offers to meet consumer wants and needs. Sales teams can use the data to match each customer with the right agent for them, and ensure that the right offer is being made to the right customer based on analytics.
  • Remain competitive. Customer data identifies the products and services that customers want and the prices they are willing to pay.
  • Drive traffic to stores. With exclusive promotions at brick-and-mortar locations, retailers can ensure their physical locations remain in business.
  • Never miss a call. Centralized call routing from the cloud reduces the number of abandoned calls. Route customer calls to call center agents when a store is closed or the phone isn’t answered. With informative analytics, your business and your teams are better equipped to anticipate and meet customers’ needs.
  • Eliminate blind spots. Advanced call analytics and data reporting allow your business to identify road blocks in delivering superior customer service and an enhanced consumer experience. This provides new visibility to help your business identify staffing needs, network issues, and underlying reasons for system issues.

To ensure retailer data is always available and never compromised, CBTS offers professional data protection services. These include data storage, backup, and recovery.

Moving retail technologies to the cloud saves time and money

Cloud-based retail technologies include functions such as inventory tracking and management, ordering, and shipping. By migrating these activities to the cloud, retailers can reduce costs related to software development, maintenance, and staffing while quickly delivering products and services, and viewing real-time data.

Moving data and applications to the cloud also eliminates the costs of housing data in large storage centers. CBTS can assist businesses in migrating devices, infrastructure, and applications to the cloud. We provide expert support and identify retailer needs to develop innovative strategies, design targeted solutions, and implement game-changing technology.

Optical Sensor Cameras provide retailers with valuable insights about their environment

Sensor data is an increasingly popular retail technology. Retailers can place small Optical Sensor Cameras in key locations throughout their businesses. The technology enables retailers to track the number of people in their stores, as well as better understand their customers’ behaviors and movements. For example, merchants can see how much time the customer spent in the store, and what items they purchased or viewed.

This ultimately helps retailers develop an in-store experience and layout that best aligns with their typical volume of customers, and how those customers prefer to shop.

Social media isn’t just about “likes” or “shares”

Most retailers have used social media for years, but simply posting on these sites isn’t enough. Retailers must understand that they’re marketing to a global audience. Social media is a powerful retail technology for exposing your product or service to new consumers.

One of the best ways retailers can leverage social media is by encouraging existing customers to share their products and services. Retailers can offer incentives, such as discounts or swag, to users who share their promotions or sign up new customers.

Social media technology now allows consumers to purchase directly from these sites with “buy” buttons. The ability to purchase directly from social media will likely become more streamlined in the future, and consumers will expect retailers to implement a seamless process.

Digital marketing and omnichannel commerce enable retailers to remain competitive

Today’s consumers rely on mobile devices more than ever to engage with retailers. Retailers must increase their reliance on digital promotions, virtual storytelling, and email campaigns to communicate their brand to consumers.

Retailers often struggle to remain relevant in an omnichannel marketplace in which customers not only desire – but require – a seamless shopping experience across multiple channels. However, merchants can adapt by adopting retail technologies such as:

  • Order-by-text, which allows consumers to order products and services via text message.
  • Photo snapping, which allows consumers to take a photo of a product to learn more about it.

These Omnichannel experiences offer convenience for customers, and allow retailers to personalize the shopping experience by suggesting additional products and services the consumer might like. Additionally, consumers who buy items online and pick them up in a store are more likely to make additional purchases once they enter a brick-and-mortar location.

CBTS makes omnichannel management easier via contact centers. CBTS ensures retailers provide extraordinary customer care through a connected digital experience.

Consumers no longer need to interact with human staff

Some retailers have adopted retail technologies that eliminate cashiers and allow consumers to purchase exclusively at self-checkout stations. Additionally, with the advent of IoT devices such as Google Home and Apple HomePod, consumers want to use their voice to interact with retailers. Alexa and Siri help consumers search for and buy products and services online.

Other artificial intelligence technologies include both augmented and virtual reality, which allow customers to digitally try on clothes, test makeup, or use services.

Consumers use mobile wallets for fast and immediate payment

Digital retail technologies enable consumers to store their payment information on mobile devices instead of carrying cash and credit cards. The benefits of mobile wallets include:

  • Less risk of consumers forgetting their retailer discount or credit card.
  • Seamless integration with retailer apps.
  • Preferred payment options for consumers via bank, credit card, or online payment system.
  • Increased likelihood of consumers making spontaneous purchases because payment is quick and easy.

Retailers must leverage digital technology to meet new demands

The retail industry is learning how to adopt emerging retail technologies to meet customer demands. Retailers are using innovative tools from artificial technology to product analytics to provide personalization, customization, security, efficiency, and enhanced customer service both online and in stores. E-commerce has forced incumbent retail to adapt, but everybody wins when retailers use this digital disruption to benefit customers.

Learn more

Retail’s biggest conference, NRF, kicks off Jan. 13, and CBTS will be well-represented, leading with UCaaS, NaaS, and SD-WAN solutions.

Cloud solutions for retailers transform outcomes

2019 and beyond will be an exciting time thanks to the growing number of cloud solutions for retailers. With an increasing amount of advanced technology hitting the market, and with consumers demanding a responsive and robust user experience, retailers will need cloud-based solutions to ensure they keep up with the rapidly advancing market.

Cloud solutions for retailers offer multiple benefits

Cloud solutions for retailers help solve many challenges when navigating this dynamic environment.

Mitigate unpredictable costs

By eliminating ownership of older, outdated technology and equipment – which often requires expensive maintenance and upgrades – retailers save thousands of dollars both immediately and into the future. CBTS also helps retailers reduce staffing costs associated with hiring IT personnel to manage and maintain infrastructure. With CBTS cloud solutions, our clients only pay monthly usage-based fees rather than having to manage the constantly fluctuating costs of building and maintaining a large data center, hiring additional IT staff, and repairing or replacing technology.

Support information organization and management

Cloud-based technology allows retailers to monitor all of their resources, including inventory tracking and management, orders, and shipping information, through one convenient online portal. These businesses can access their data immediately, rather than contacting IT to determine where the information is stored.

Support security initiatives

Retailers can feel safe and secure knowing their data is being monitored by trained professionals 24x7x365 and housed in a high-availability, cloud-enabled data center. CBTS provides a cloud toolset that includes state-of-the-art Intrusion Detection (IDS) and Intrusion Prevention (IPS) Systems. Our robust anti-malware products guard against online threats to preserve the integrity of your data. Our security experts implement a network segmentation strategy to create a more secure network by limiting attack options—making it more difficult for an assault on your entire network.

Data analytics inform, direct strategic retail initiatives

Built-in analytics enable retailers to examine foot traffic patterns as well as determine which employees are using in-store Wi-Fi to access various applications. Retailers can also set rules restricting certain apps to specific individuals or user groups.

CBTS analytics can be easily integrated into contact center solutions to uncover traits for a more personalized shopping experience, track the effectiveness of client loyalty programs, show traffic trends, and launch targeted and timely push notifications and promotions.

Cloud management allows retailers to focus on business

By allowing CBTS to manage their cloud technology, retailers are freed to do what they do best: operate their business and focus on strategic objectives. Professionally certified engineers monitor the cloud environment every minute of the day, every day of the year. The infrastructure may be located on the retailer’s premises or in a third-party data center.

CBTS provides cloud solutions for retailers that are:

  • Public: Allows application and server workload implementation in minutes. This solution is most beneficial for web-based applications that are built for native public cloud use.
  • Private: All assets are dedicated to a retailer’s exclusive use. This solution is useful for highly regulated and complex environments.
  • Hybrid: Connected management and support of both on- and off-site resources. This solution is ideal for integrated web and large database environments.

Different retailers have different cloud needs, and CBTS provides customized options to manage these technologies with end-to-end design, build, and run services:

  • 24x7x365 monitoring and reporting
  • Alert notifications and escalations
  • Patch management and implementation
  • Timely resolution of any incidents
  • ITIL best practices
  • Industry-leading infrastructure technology
  • Decades of cloud, managed service, and data center experience
  • Solutions that scale with business growth

Cloud protection ensures critical information is safe

Data breaches or data losses can be devastating and affect consumer loyalty and trust. It is imperative that merchants have data protection, backup, and recovery services to combat:

  • Malicious software. CBTS security experts are constantly monitoring your network for potential threats and viruses such as ransomware.
  • Infrastructure downtime. CBTS cloud services prevent infrastructure downtime, during which customers may not be able to use technology such as purchasing software, payment options, or point-of-sale terminals.
  • Complete data loss. CBTS provides real-time cloud backup to an offsite data center and secondary failover to a third site.
  • Outdated security. CBTS ensures security requirements are always compliant and up-to-date.

CBTS data protection services include both Disaster Recovery as a Service (DRaaS) and Backup as a Service (BaaS). DRaaS is a multi-tenant cloud-based disaster recovery solution that duplicates a retailer’s IT environment at a secure CBTS facility. BaaS, on the other hand, is a secondary offsite CBTS data backup solution that can restore files and data in minutes.

Cloud-based solutions for retailers support future success

Because many retailers have limited IT resources, a provider like CBTS is ideal to offload the burden of cloud management and protection.

Learn more

Retail’s biggest conference, NRF, kicks off Jan. 13, and CBTS will be well-represented, leading with UCaaS, NaaS, and SD-WAN solutions.

Six common goals of cloud-based networks

With so many employees in today’s workplace relying on cloud-based apps to perform their jobs, network administrators are looking for better ways to ensure access and provide the required bandwidth. Increasingly, IT professionals are discovering the improved network performance they need in the cloud. Finding the right cloud solution for your specific environment, however, can be challenging, and IT staff often seek guidance from a trusted partner while investigating the technologies available to get the job done.

An experienced partner can be a game-changer and architect a solution based on your organization’s precise needs, and then help you navigate the migration path to the cloud.

Current cloud network technologies – whether software-defined networks (SDNs), software-defined wide area networks (SD-WANs), network function virtualization (NFV), or virtual network functions (VNF) – have one thing in common: They shift networks away from dedicated, single-function hardware at each location toward a software and virtualization model.

With cloud-based networks in place, organizations are much more efficient, flexible, scalable, and easy to administer.

To start building a foundation for making the transition to cloud networking, let’s talk about six common objectives IT personnel can achieve with these related technologies:

1. Ensure availability

The cloud removes the decision-making center (control plane) from the forwarding hardware (data plane), which helps data make it to the correct destination without interruption. These cloud-based solutions allow you to maintain network flows despite link failures, node failures, or other network issues that may occur. If an outage affects the data plane, the control plane can redirect the data flow elsewhere. If an outage affects the control plane, the data plane continues forwarding information without skipping a beat.

2. Reduce costs

By controlling network services and functions available at each data site remotely, IT departments save the costs involved with traveling to each location to install, maintain, and update their network equipment. Also, network administrators can implement VNFs to perform functions specific to the organization’s needs, saving the time typically spent to install or scale complex software manually. Finally, by using cloud-based technologies, companies eliminate significant capital expenditures when they need to expand or revamp their network. Instead, they enjoy a predictable monthly operating expense based on usage.

3. Centralize management

IT staff can implement, maintain, and upgrade software functions and services from anywhere around the world via a centralized dashboard. Your software instances do not just run on the cloud; they are the cloud.

4. Increase agility

All of the cloud-based technologies grant IT departments the ability to ensure their organization stays relevant as networks evolve and competitors adopt new ways to improve network performance. With these technologies, network administrators can download, move, upgrade, remove, activate, deactivate, and scale up or down any VNF at any time, with ease.

5. Eliminate vendor lock-in

Each of these network technologies is software-based and virtualized, performing functions that were formerly executed on proprietary, dedicated hardware. The transition to cloud-based technologies means companies can run their networks on open source, commodity hardware, which allows IT professionals to choose the right hardware for their business needs.

6. Future-proof the network

The risks of running an organization’s network on outdated technology keeps IT professionals and corporate management teams up at night. Outdated systems and software lead to network instability, increased downtime, and loss of productivity. They also open up vulnerabilities in security or falling behind the competition. With cloud-based solutions, network systems and software are continually refreshed and updated, and can flex with business activity. Centralized control means administrators can instantly adjust scale by assigning appropriate, policy-based server resources and priorities to the VNF.

Understanding the common goals of today’s network technologies is a starting point for IT professionals looking to transform their networks to meet business objectives. Each technology has its strengths, but at the core, they all use the cloud to allow organizations to stay agile, control data from anywhere on the globe, and ultimately reduce a company’s capital expenditures while improving performance.

Download our free guide to SDN, SD-WAN, NFV, and VNF, or click here to learn more about how to choose the right SD-WAN partner.

CBTS recognized at Cisco Partner Summit

Cisco recently honored CBTS, a leading technology provider that delivers communications, cloud, infrastructure, and consulting solutions to clients across North America, with two awards at the Cisco Partner Summit annual conference in Las Vegas, Nevada.

  • CBTS received the Execution Excellence Regional Partner of the Year award for its innovation, leadership and best practice as a Cisco business partner across the Michigan, Indiana, Kentucky, and Ohio region.
  • CBTS received the SLED Breakaway Partner of the Year award in the U.S. Public Sector.

Joe Putnick, Vice President and Principal for the CBTS Communications Practice, accepted the awards on behalf of the company.

“These awards reflect our commitment to strategic partnerships with Cisco. We pride ourselves in delivering best-in-class solutions, built on Cisco technologies, that deliver positive business outcomes to our clients,” said Putnick.

“We have seen tremendous success with our Hosted Unified Communications as a Service solutions, especially in the SLED space, as more and more clients wish to consume technologies in a hosted model.”

Cisco Partner Summit Theatre awards reflect the top-performing partners within specific technology markets across the country. All award recipients are selected by a group of Cisco Global Partner Organization and regional and theatre executives.

Cisco Partner Summit is attended by more than 2,100 global attendees from Cisco’s ecosystem of partners representing more than 1,000 companies worldwide from more than 75 countries.


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Backups vital part of Cybersecurity plan

“We’re very sorry, but your data has been lost.”

“We’re very sorry, but your data has been compromised.”

These are words that no CEO, CFO, or manager wants to tell his or her clients, and for good reason.

Compromised or lost data devastates businesses because it destroys trust. When clients don’t trust a business, they look elsewhere, which impacts the bottom line.

Cyber attackers and hackers are proliferating, and their skills continue to evolve. Chief among these attackers are those who use ransomware in an attempt to bring companies down.

Ransomware is a form of blackmail. Hackers take over the computer systems of any entity with deep pockets, whether it’s a business, hospital, or a public utility provider. They freeze the system and demand payment before they’ll release the system back to administrators.

Data backups must be part of your security plan to protect your institution from this scenario.

Effective backup solutions can protect your data from ransomware

Ransomware attacks succeed when businesses fail to back up their data, or keep that backed-up data secure. CBTS keeps your data secure by backing it up on a daily basis and storing it in a monitored, offsite environment.

And fortunately, companies can adopt proactive solutions that alleviate the damage that ransomware attacks inflict. Automated backups of all computer files on a real-time basis will go a long way toward foiling ransomware attacks, especially if your business quickly detects such an attack. As long as current back-up data exists, companies can usually wipe servers and reinstall clean backups with little or no impact to its clients.

CBTS Backup as a Service (BaaS)

CBTS offers Backup as a Service (BaaS) to ensure your business infrastructure and critical systems are protected from malicious activity and sustained downtime. With CBTS Backup as a Service, your data backups are stored offsite in a secure environment. We monitor this environment and ensure that it retains full restoration capabilities in the event of a ransomware attack.

Companies that rely on outdated technology such as tape-based backups do themselves, and their clients, a disservice. Companies that expect their employees to manually back up data on a regular basis also run the risk of being severely unprepared for a ransomware attack.

Every business needs a robust data backup and restore policy to prevent the potential loss of hundreds of thousands of dollars in computer downtime and lost income from disaffected clients.

Offload the burden of risk with CBTS Managed Data Protection

  • Customized data backup strategy assessments. CBTS assessments provide tailored solutions to your company after identifying your current backup policies and determining your needs to establish data protection best practices against ransomware and other cyber threats.
  • Managed data backup. If you have several branch offices, CBTS solutions will manage real-time backups of each offices’ data, which then is backed up to your central headquarters.
  • Offsite data storage. Data from your central headquarters is then backed up to a secure CBTS facility.

Our Backup as a Service is scalable depending on the size of your company.

Managed disaster recovery. We discuss our clients’ needs before instituting the necessary BaaS. Recovery Time Objectives and Recovery Point Objectives are discussed in order to best meet budget needs.

  • Recovery Time Objective defines how long a system can be down before it impacts the day-to-day business of the company.
  • Recovery Point Objective defines how often your data is backed up. A backup every four hours meets the needs and budget for many companies; others need a backup every few minutes, which requires a larger budget.

Contact CBTS today for a free consultation

Protect your business, and your customers, from attacks with the CBTS backup and disaster recovery programs. Contact us today to learn about our Data Protection Assessment services, and the wide array of effective and proven data backup and recovery solutions we offer to suit the needs and budget of every business.

To learn more about CBTS security strategies, read our Ebook on “Why your backup solution is crucial to defending your organization from ransomware.”


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Governments: Four steps to cloud migration

The cloud offers a wide variety of new opportunities for government organizations.

These solutions can streamline project collaboration, improve interdepartmental communication, save time and resources, and ensure important data is safe from cyber attacks or incidents. CBTS, a proven IT solutions provider to government institutions, has created four steps to successfully migrate your government organization to the cloud.

Step 1: Get to know your cloud options

There are many options for a quality cloud provider. Every platform has its strengths, so it’s about finding the right fit for your team. No two groups are alike, and depending on your structure and workload, you may want to consider a hybrid cloud solution. A hybrid cloud environment uses a mix of on-premise solutions, IT providers, private cloud, and third-party public cloud partners.

With a CBTS cloud solution, your administration benefits from having access to:

  • World-class security, so you know your constituents’ information is protected.
  • Broad compliance, ensuring your sector’s standards and regulations are met.
  • Cost efficiencies, permitting you to remain within strict program budgets.
  • Flexibility and scalability, allowing your organization to evolve without restrictions.

Step 2: Assess your workloads, plan a cloud migration strategy

Every journey to the cloud is different. Your organization’s structure is unique and full of intricacies and nuances. Before beginning your transition to the cloud, take time to inventory your current workload and initiatives, and outline a cloud migration strategy that is tailored specifically to your group. An experienced cloud provider will walk you through the transition, and you can be confident that the experience will benefit your organization.

Step 3: Ensure sensitive data is secured

Moving your organization to the cloud is a great way to improve security, but there are some extra steps you should take to ensure that your data is protected. Many cloud providers have additional security features such as disaster recovery and data backup. These measures are important in order to secure and protect taxpayer information. Moving your backup recovery environments to the cloud is an essential part of the migration process. When you diversify where your data is stored, you help safeguard and protect sensitive information against cyber attacks or natural disasters.

Step 4: Partner with a trusted managed cloud provider

Cloud offers endless opportunities for your organization, but cloud effectiveness is not a given. As a government organization, you face certain challenges and have specific compliance and regulatory needs. You’ll need a cloud partner that understands this reality. Enlist a trusted cloud partner that has deep knowledge of the government sector. This will ensure a smooth and sustainable transition to the cloud.

CBTS has decades of experience partnering with the government sector on a variety of IT solutions. We offer a wide variety of managed cloud solutions, including managed cloud backup, disaster recovery as a service in the cloud, and more. When you partner with CBTS, you are working with a devoted cloud provider that is dedicated to making your government operations efficient, impactful, and secure.

Contact CBTS today to learn more about your public cloud options and learn how our experts can guide you on your journey to the cloud. To learn how your organization can address IT challenges with a CBTS cloud solution, download our free guide.


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Governments serve public through cloud solutions

Government organizations are facing a variety of IT challenges. Rather than being a source of worry, however, think of these challenges as opportunities to transform your strategic initiatives, reduce expenses, and better serve your communities.

Here are the top IT challenges facing the government sector, and how the public cloud can help.

Meet taxpayer needs on a strict budget

Governments have the difficult challenge of navigating tight budgets while meeting the high expectations of constituents. As the political landscape evolves, the expectations of your residents will increase, whether you’re a state government serving millions, or an agency serving a specific need for a small community. Your citizens expect your organization to be readily accessible. They want to use their benefits, speak with representatives, and receive answers to their inquiries no matter what time it is, where they are, or what device they’re using. With the added element of financial responsibility to the taxpayer, can your organization stay on budget while meeting those requirements?

There are viable ways to meet taxpayer needs and remain financially prudent. Migrating to the public cloud offers your organization:

  • 24x7x365 reliability, giving your constituents constant access to information.
  • Use of new, innovative technologies like AI, Big Data, and IoT.
  • Robust data backup and disaster recovery solutions, keeping data safe from cyber attacks or natural disasters.

By streamlining these processes into a single location, you save your organization time and resources, and allow yourself to focus efforts on important government initiatives. You can successfully meet the needs of the public, and reduce overall costs for your organization, with the public cloud.

Make security a priority

Upholding strict security and privacy standards is crucial for the success of any governmental organization that wants to foster trust among its citizens. Your organization is responsible for valuable personal data, leaving little room for error. Cyber attacks are evolving with increased sophistication; therefore, it is essential that your organization remains agile in its effort to protect sensitive information. Staying several steps ahead of hackers can be an extreme drain on resources, but the public cloud offers industry-leading security measures to ensure that your constituents’ information is kept safe without having to hire additional IT resources or invest in on-premise infrastructure.

Government organizations should partner with a company that understands security and privacy regulations. By working with a provider that has extensive knowledge of, and experience with, the government sector, you can ensure that your organization is compliant with current policies and standards.

Streamline and consolidate technology

Allowing different government organizations to operate on disparate systems is expensive, time-consuming, and  creates roadblocks for communication and collaboration on important initiatives.

Moving your organization’s infrastructure to the public cloud will yield many positive results. For example:

  • Your organization’s technology is kept current via regular updates of your cloud-based applications, eliminating the need for hardware or software maintenance, monitoring, and management.
  • Cloud-based Unified Communications streamlines collaboration and communication between teams and office locations.
  • You pay only for what you use, decreasing the strain on program budgets.
  • Moving from capital expenses to operational expenses with a predictable monthly premium reduces budget constraints and eliminates the need for additional resources such as new equipment and staff for maintenance.

CBTS understands the IT challenges facing government organizations. We understand the responsibility you have to maintain your citizens’ security and peace of mind while meeting their high expectations for service. CBTS has served the government sector for decades, and we provide sophisticated public cloud solutions to ensure that your organization delivers successful results.

To learn how your organization can address IT challenges with a CBTS public cloud solution, download our free guide.


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How cloud capabilities benefit financial institutions

Financial institutions can harness the power of the cloud and managed services to make a positive investment in their continued success.

Financial institutions typically have their own infrastructure hardware, which requires regular equipment updates and maintenance even as it continually moves toward end of life. This cycle requires significant capital requirements and involves specialized personnel and skill-sets.

Hosting mission-critical financial and office management systems off-site, or “in the cloud,” allows institution to save money while giving them the confidence that confidential information and customer data are secure. At the same time, these institutions can address stringent compliance and regulatory requirements.

Financial institutions should seek out cloud providers that specialize in “enterprise-class IT,” rather than services best suited for small businesses that do not have the exceptional speed, reliability, scalability, and security requirements of a financial organization.

CBTS managed cloud services deliver enterprise-class IT models that financial institutions – and their clients – need and expect. Our cloud is secure, robust, scalable, and optimized for any financial institution at a predictable monthly rate.

Financial institutions and the requirements of the cloud

FDIC regulatory requirements are designed to keep customer and client information safe.  Any financial institution that migrates to a cloud-based IT operations model must hold the cloud provider to those same high standards.

As financial institutions grow, so do the demands facing IT resources. When the FDIC and other regulatory bodies implement new regulations, which require compliance, it can be cost prohibitive for a single institution – especially one with multiple branches – to meet those requirements.

CBTS as your managed cloud service provider

All cloud service providers are not created equal. Even those that meet all regulatory requirements have internal features that vary from provider to provider.

The CBTS cloud and managed services give your institution a team of dedicated IT professionals that work to ensure compliance is met at all times.

When you work with CBTS, your IT staff is freed from the necessity of “patching” or upgrading infrastructure software, and from the daily firefighting of mundane tasks. Partnering with CBTS allows your staff to focus on service requests and high-priority initiatives that drive the bottom line.

You can then invest your IT staff’s increased availability into improving the client’s experience and satisfaction, or to introduce new efficiency boosting systems across your organization.


Financial institutions that utilize the power of the cloud can grow or, if necessary, downsize infrastructure needs with ease, while being economical and compliant.

Our IT teams provide managed cloud and data services that are customizable to your financial institution. Our experts are deeply experienced providers of cloud essentials for the financial sector. CBTS remote monitoring and management services like anti-virus, cyber defense, and disaster recovery solutions are critical to the security of your institution’s confidential information and ability to stay relevant as technology rapidly progresses.

To learn more, read our case study on how CBTS cloud and managed services provided successful results for a credit union experiencing rapid growth with limited IT resources.

CBTS provides four unified communications essentials

Today’s business world is filled with seemingly unending e-mails, phone calls, and meetings. In order to keep your organization’s various departments running smoothly, all team members must stay updated on project developments and day-to-day operations.

A new cloud-based unified communications solution can help transform your business activities — and having the right partner will lead your team toward success. CBTS provides industry-leading cloud-based unified communication solutions, and we’re sharing our advice on how to choose a partner that will ensure long-term prosperity with your new technology. Check out the four unified communications essentials below.

Training and support 

The new solution will greatly enhance your overall communications experience, including new features and functionalities that your old PBX lacked. High-quality training and support is crucial to guarantee your teams maximize the solution.

CBTS is there to provide 24x7x365 coverage to keep your system working properly and make sure your teams understand all of the available tools and assets. We are with you from day one, providing support with planning, implementation, and management to provide a seamless transition. Additionally, we offer on-site and WebEx-based training, and a robust self-service portal.

Monitoring tools

When migrating to a new cloud-based system, you want to be certain all the moving parts work properly. Network monitoring and analytics tools can help establish an optimally performing solution for your business.

CBTS cloud unified communication solutions offer network monitoring tools and constant analytics that can enhance management control and monitor for service issues. By partnering with us, you get a bird’s-eye view of your system and the ability to catch and fix issues before they occur.

Auditing and road mapping

Keeping the big picture in mind is vitally important when implementing a new cloud-based solution. Communications auditing and road mapping is key for boosted performance. Your audit should cover three essential elements:

  • Technology: Compile an inventory of your current tools and features, physical equipment, and underlying network.
  • Processes: Outline all of the current communication avenues operating within your business.
  • People: Who could be impacted by the transition? Audit everyone affected including staff, partners, suppliers, and customers.

Once you have a clear picture of your technology, processes, and people, analyze what will change with the new transition. What are the benefits each group will see from leveraging the cloud?

The auditing process can seem overwhelming, but CBTS offers a range of resources to support your transition and benefit your team at every stage. We also proactively suggest new services for improving your experiences, always ensuring you’re getting the most out of the cloud.


CBTS has implemented cloud unified communications solutions for organizations large and small, within every industry. With our experience, we understand that no IT solution is one-size-fits-all. We tailor each of our solutions to meet your business goals, always keeping client relationships top of mind. When you work with CBTS, you are partnering with an organization that truly appreciates the nuances of your business and will be by your side as your company evolves.

To learn more about the steps for a successful cloud communications journey, download our free guide.