Unified Communications transition mistakes to avoid

August 29, 2018
Jon Lloyd

Collaboration is fundamental to any relationship, whether personal or professional. Given all the moving parts within your business, it can be challenging to ensure your team stays on the same page and is able to work efficiently on projects.

A cloud-based unified communications solution will help your organization connect, communicate, and collaborate in eye-opening ways. While making the switch from traditional PBX solutions can be extremely rewarding, the transition should be carefully navigated in order to avoid common pitfalls.

As a leader in cloud-based unified communications solutions, CBTS is sharing the top four mistakes to avoid when implementing a cloud-based communications solution:

Mistake 1: Missing a key feature when you launch

A lot hinges on the success of your new communications system, and planning is a vital step in the implementation process.  It’s important that you survey all user requirements during your communications audit to make sure your organization has the necessary components. In doing so, you will help guarantee the foundation of your system is fully secure before launching your cloud-based communications solution.

Mistake 2: Network infrastructure hampers system performance 

The purpose of a cloud-based communications solution is just that — to communicate. Key features such as voice and video need to work flawlessly to effectively unite departments and teams. Sufficient quality of service for real-time voice and video is essential for connecting with clients and outside agencies. Because of this, it is crucial to cover yourself during unexpected surges in network traffic, and allow sufficient WAN bandwidth for concurrent phone calls or videoconferences. To ensure a successful experience for your end users, you’ll need the network infrastructure to support it.

Mistake 3: Lackluster process mapping disrupts the transition 

It all goes back to planning. The last thing you want when implementing a new solution is for it to disrupt business operations. To keep continuity of existing processes, detailed data capture is a must, and should include number blocks, call flows, call handling, hunt groups, and contact center call routing. Ensuring functionality is in place from day one will avoid confusion and mishandled calls, ultimately leading to effective deployment of your cloud-based system and overall business operations.

Mistake 4: Improper training means employees won’t maximize new system

Without the proper education, your team will not be able to use the new system to its full potential. When you implement the right user training, and have the ability to rely on a well-staffed help desk for efficient issue resolution, your company greatly benefits. By making sure all of your employees are properly trained on the features and functionalities of the unified communications solution, you secure long-term success.

Your cloud communications partner should provide support every step of the way. From planning to transition, to launch, training and beyond, your organization can avoid these missteps by partnering with an experienced UC provider. CBTS has provided tailored cloud-based unified communications solutions to organizations of all sizes and across all industries. Contact us today to start your UC journey.

To learn more about how to successfully implement a cloud-based unified communications solution in your organization, download our free Cloud Communications Journey guide.

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