by Neal Marksberry | Oct 1, 2024 | AI, Blog, Communications, Digital Workspace, Retail
Providing flexible work capabilities is no longer optional for most employers. Workers expect to be able to do their jobs from anywhere, and the retail industry is no exception. The modern office is less a physical space than a shared connection point for employees...
by Katrina Davis | Sep 17, 2024 | AI, Blog, Communications, Digital Workspace
Contact centers face several critical challenges in the current market. Staffing shortages lead to longer wait times for customers, which drives agent burnout and increases churn. Additionally, customers have elevated demands. They expect to be able to connect with...
by Justin Greishop | Sep 10, 2024 | AI, Blog, Why CBTS
Should you be a Taker, Shaper, or Maker of AI embedded technology? Enterprise organizations looking to harness the promise of AI, automation, and advanced analytics into their organization should consider how existing support tools for IT operations can be improved...
by Grey Borneman | Sep 3, 2024 | AI, Blog, Cloud, Communications, Digital Workspace, Retail, Security
Cloud networking is integral for today’s retailers. Cloud networking offers a more reliable and efficient alternative to traditional multiprotocol label switching (MPLS) networks, enterprise WAN, expensive bandwidth, and costly infrastructure. Cloud solutions for...
by Keith Talbot | Aug 13, 2024 | AI, Blog, Communications, Digital Workspace
The Artificial Intelligence (AI) revolution has reached the world of contact centers. Automation tools and machine learning are integrating into contact center as a service (CCaaS) platforms for a variety of use cases, including: Agent support. Knowledge base...
by Jon Lloyd | Aug 6, 2024 | AI, Blog, Retail
Retail has undergone monumental changes in the past few years. From COVID-19 lockdowns to unprecedented supply chain disruptions to staffing shortages and now the influx of generative AI across a number of both internal and customer-facing use cases–retailers have had...
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