by Keith Talbot | Aug 13, 2024 | AI, Blog, Communications, Digital Workspace
The Artificial Intelligence (AI) revolution has reached the world of contact centers. Automation tools and machine learning are integrating into contact center as a service (CCaaS) platforms for a variety of use cases, including: Agent support. Knowledge base...
by Jon Lloyd | Aug 6, 2024 | AI, Blog, Retail
Retail has undergone monumental changes in the past few years. From COVID-19 lockdowns to unprecedented supply chain disruptions to staffing shortages and now the influx of generative AI across a number of both internal and customer-facing use cases–retailers have had...
by Jana Korfhagen | Jul 9, 2024 | AI, Blog, Security
In today’s fast-evolving cybersecurity landscape, the integration of artificial intelligence (AI) is not just a trend but a transformative force. AI technologies have the potential to revolutionize how organizations detect, respond to, and mitigate cyber...
by Eric Ford | Jun 25, 2024 | AI, Blog, Industry, Retail
The retail industry is facing monumental uncertainty. Retailers are faced with the challenge of meeting higher customer demands with smaller teams due to staffing shortages and changes in consumer behavior. Digital transformation driven by the pandemic forced...
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