by Keith Talbot | Aug 13, 2024 | AI, Blog, Communications, Digital Workspace
The Artificial Intelligence (AI) revolution has reached the world of contact centers. Automation tools and machine learning are integrating into contact center as a service (CCaaS) platforms for a variety of use cases, including: Agent support. Knowledge base...
by Gabby Scott | Aug 8, 2024 | Blog, Collaboration, Security
In the rapidly evolving landscape of digital security, safeguarding intellectual property and confidential information has become paramount. Recently, John Bruggeman, CBTS vCISO, had a conversation with Troy Batterberry, CEO and co-founder of EchoMark,...
by Jon Lloyd | Aug 6, 2024 | AI, Blog, Retail
Retail has undergone monumental changes in the past few years. From COVID-19 lockdowns to unprecedented supply chain disruptions to staffing shortages and now the influx of generative AI across a number of both internal and customer-facing use cases–retailers have had...
by Jana Korfhagen | Aug 1, 2024 | Blog, Digital Workspace, Managed Services, Security
The work landscape has changed. In an increasingly global marketplace, partners and contractors are spread farther afield, and employees expect greater flexibility than ever in their hours and work locations. The workplace has migrated out of the office and into a...
by Ryan Hamrick | Jul 19, 2024 | Blog, Collaboration, Security, Why CBTS
Earlier today there was a global security incident that may have affected some of your Windows systems running the CrowdStrike Falcon Sensor, an endpoint protection agent. This incident has caused widespread outages for many organizations around the world, and we want...
by Bob Hatfield | Jul 16, 2024 | Blog, IT Staffing
The potential for creating new business values and simplifying operations are core drivers of the divestment process. However, many organizations underestimate potential complications when untangling connected IT environments between one or more companies. By engaging...
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