CBTS and Cisco: AI‑Ready Networking, Security, and Collaboration

Getting the best out of your hybrid work environment

Customer Experience and Adoption Services

As a Cisco Gold Provider Partner, CBTS has over three decades of experience building solid, secure, and scalable technology foundations for our clients.

We have a proven history of designing, building, and running IT infrastructures that businesses can depend on. CBTS serves thousands of Cisco customers worldwide. We manage the entire project lifecycle, from initial design and integration to professional and managed services that complement the Cisco stack.

Foundations built for scalability

Our certified Cisco experts take a holistic approach to building and delivering the technology foundation organizations need to meet their specific business outcomes, whether utilized on-premises, entirely in the cloud, or a hybrid cloud environment.

Learn more about our methodology

Assess

An agnostic approach to determining the value of emerging technology against existing environments with your business outcomes in mind.

Design

A customized approach to designing a personalized mix of interconnected cloud-native applications, platforms, and operations.

Deploy

Complexity and risk are inherent with change if you do not have the skills or experience on hand. A trusted advisor is crucial to migrating mission-critical applications and workloads successfully.

Operate

Our expert team monitors and manages modernized applications and associated cloud and on-prem platforms to ensure peak performance, security, and availability.

How to choose the right Cisco Partner

Selecting the right Cisco partner such as CBTS provides expertise, unmatched customer service, and a positive reputation to help you achieve your business goals and maximize your investment in Cisco technology.

SOLUTIONS SUITE

Expert solutions driving real business results

Collaboration

  • Webex Contact Center
  • Webex Calling

Networking

  • Cisco Meraki Network as a Service
  • Cisco Meraki Access
  • Cisco Meraki Security

Cloud & AI

  • Cisco AI Pods
  • Infrastructure as a Service

Software

  • Enterprise Agreements
  • Subscription Licensing and Renewals
  • CBTS Customer Experience and Adoption Services

Cisco Customer Experience and Adoption Services

Implementing new software solutions can be daunting but choosing CBTS as your Cisco software partner gives organizations access to broad technical resources that can make their journey easier.

CBTS Customer Experience and Adoption Services are offered across the entire Cisco software portfolio, helping teams realize increased value and new business outcomes from Enterprise Agreements, CX Enterprise Agreements, Subscription Licensing and Renewals.

A full suite of services

As a full-service partner, we develop and execute a software strategy that bridges the gap between budget, current state and future goals. Our consultative process includes:

Assess & Design

We work to identify business needs, desired outcomes, and potential roadblocks for a robust strategy for software adoption.

  • Pre-sales support
  • Product education
  • Consulting and design

Deploy

We execute strategy in stages and refine our approach in response to new findings that arise.

  • Full-service onboarding
  • Introductions to tools and processes
  • Robust implementation services

Manage

We provide continuing support and reporting that tracks your movement toward your desired goals.

  • Management tools
  • Quarterly Success Reviews
  • Managed services

Continue your journey

Webex Calling professional services from CBTS

E-book

Webex Calling professional services from CBTS
Webex Contact Center
Info sheet
Webex Contact Center

Infographic

Webex Calling: Upgrade your Business Edition to the Cloud

Schedule a complimentary 30-minute discussion with a CBTS solution consultant

Talk to one of our experts today to see how we can help your organization can benefit from teaming up with a Cisco Partner like CBTS.