As e-commerce continues to grow, how do you make visiting your brick-and-mortar store a more attractive option? You might find the solution in your IT operations. Join experts Jon Lloyd and Justin Rice for “Modernizing In-Store Experience with Unified Commerce,” our latest retail-focused Tech Talk, which will explores how a comprehensive retail IT solution can maximize the positive impacts your store has on customers and staff.
Expect to hear from Jon and Justin about:
- Defining unified commerce and its role in creating a seamless customer journey, whether through omni-channel or traditional approaches.
- Existing challenges in traditional retail models, including limitations of siloed systems, fragmented data, and customer expectations for enhanced in-store experiences.
- Establishing seamless shopping across channels, with personalized interactions and recommendations based on real-time insights.
- Streamlining inventory and fulfillment processes.
- Educating staff on new systems and empowering their exceptional service.
- The role of AI, IoT, and data analytics in retail, and strategies you can use to overcome resistance to retail technology changes.
