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Meet uptime and dependability targets with NaaS

Whether your manufacturing business is large or small, 24x7x365 uptime availability and secure, dependable operations are critical to success. Regardless of the cause, network equipment or software failures in the factory environment threaten productivity and competitiveness and could result in unnecessary and potentially devastating manufacturing delays. Fortunately, Network as a Service (NaaS) offers a solution. By moving from an MPLS network to the NaaS approach, your company could utilize reliable, managed connectivity between locations provided by a trusted network services adviser to eliminate downtime while reducing CapEx costs.

NaaS Scalability and Security
NaaS is a highly scalable approach that meets the IT requirements of both single- and multi-location businesses. Companies pay a monthly fee that covers the equipment, network management services, and support along with an extended warranty program that ends technology obsolescence by building automatic and managed hardware upgrades into the solution lifecycle.

NaaS solutions empower SMB through enterprise organization with the ability to focus on their core businesses, to grow their companies and achieve enterprise-grade network capabilities without the headaches of learning the ins and outs of network management. These solutions also integrate state-of-the-art SD-WAN technology that enables larger midmarket and enterprise businesses with multiple sites to achieve centralized, highly customizable network management solutions with multilevel perimeter security from an on-premises location.

Easy & Efficient Integration
CBTS’ NaaS solutions with SD-WAN are delivered as easy to install all-in-one network appliances that seamlessly connect multiple locations together while supplying advanced network analytics. Based on Cisco’s Meraki technology, the solutions also provide cloud integration, dashboard-based network monitoring and management, a next-generation firewall for network security, Wi-Fi for agile manufacturing on the shop floor, and flexible routing and switching for taking bandwidth to new heights.

Multi-location businesses now have access to customized solutions to address their specific IT needs, making it easier to use available resources more efficiently without sacrificing security. Branch locations can take advantage of bandwidth-intensive applications that were once limited to larger hub offices. Using Meraki’s built-in auto VPN technology, NaaS solutions quickly plug in to facilitate distributed networking over the Internet, cellular wireless networks, and existing MPLS infrastructures.

Security doesn’t stop at the firewall layer. NaaS solutions with SD-WAN also integrate security tools that include unified threat management, intrusion detection and prevention systems, gateway antivirus software, content filtering, application control, and advanced encryption standards for data privacy, which is particularly useful for companies that partner and share data with manufacturing entities across the globe.

Reduce manufacturing vulnerabilities while increasing productivity and maintaining uptime with CBTS’ comprehensive NaaS solutions. This secure, cost-saving solution with SD-WAN connectivity makes it easy to migrate to a higher-performance network while reducing IT management burdens for operations of all sizes.

CIO Review names CBTS to Top 20 UC List

CIO Review has named CBTS to its list of the 20 Most Promising Unified Communications Solution Providers for 2017, and is featuring an interview with Chief Technology Officer Tom Simpson in its March edition.

In an interview with CIO Review, Simpson discussed three key CBTS services:

  • Enterprise Hosted Communications Solution: EHCS is built on Cisco’s HCS product and is a fully hosted and managed solution that provided enterprise-grade voice, video and business communications services.
  • Network as a Service: A fully managed solution that provides customers with a simple, scalable method to offload the complex task of maintaining and securing a commercial network.
  • SD-WAN: A solution that allows businesses with multi-site locations to support mobile workforces while reducing the need for expensive MPLS connections.

The story also highlights CBTS’ work with the State of Ohio, where our Next-Generation Telephony Service (NGTS) solution has saved the State $5.3 million in the first 18 months of use while providing a suite of collaboration tools that mark a significant upgrade from the State’s previous system.

 

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4 Reasons Retailers Love NaaS

Not only does NaaS support scalability and flexibility for businesses prone to seasonal fluctuations, but it also provides a platform to capture customer insights that drive revenue growth.

Just as Software-as-a-Service (SaaS) has made inroads into retail as a means of shifting IT responsibilities for applications to a third party, a similar model for networking is gaining popularity. The Network-as-a-Service (NaaS) paradigm reflects the reality that deploying a network in a store, regardless of size, adds complexity to IT — both in terms of installation and ongoing management.

Having internet connectivity and a wireless local area network (WLAN) at any location means a retailer must be responsible for security, administration, updates, modifications, scalability and troubleshooting. Factor in the various endpoints that require connectivity — including increasingly wireless point of sale (PoS) devices and kiosks, along with identity management — and running a network becomes a complicated proposition. NaaS transfers many of these responsibilities, including security monitoring, to a third-party provider that offers a centralized network (as opposed to a WLAN) while delivering improved access to cloud-based management services and mobile enterprise solutions like apps. That’s all in addition to the following benefits.

Control Over Allocation and Bandwidth of the Network
NaaS enables retailers to cost-effectively shift network responsibilities to their NaaS service provider in alignment with this cloud-service approach to applications. This also increases the flexibility to support fluctuating numbers of users, mobile devices and endpoints.

Improved security is another major benefit of moving to a NaaS model. Recently, high-profile retailers such as Home Depot, Neiman Marcus and Target have been hacked and had customer data exposed. Cyberthreats such as malware, botnets and ransomware are increasing in frequency and ferocity, and NaaS places cybersecurity tasks in the provider’s hands instead of the retailer’s.

Less Time Managing the Network
Despite shifting responsibilities to a service provider, NaaS provides retailers with greater central control and visibility. This control means a retailer can have visibility across all networks from “a single pane of glass.” The ability to see every location in one dashboard enables IT staff to make better-informed decisions about allocating network resources and bandwidth. They spend less time managing the network and focus on more strategic IT initiatives that support the customer experience and business growth.

Endless Scalability Options
Scalability is critical, and NaaS can provide the agility to scale up or down in a business environment prone to seasonal fluctuations. Not only is it simple to add or remove users from the network, but with the advent of the pop-up store, entire locations can easily be provisioned or decommissioned centrally in a replicable “cookie cutter” model.

Connecting Multiple Retail Locations
Connecting multiple locations provides a retailer with a bigger picture not just in terms of network traffic and bandwidth usage, but also in consumer behavior and customer feedback. NaaS provides a platform for capturing Big Data from various endpoints, including emerging Internet of Things (IoT) applications, making it easier to intelligently invest in retail strategies that drive revenue growth.

About the Author

Gary Hilson is an expert tech journalist with over 20 years experience contributing to North American technology publications.

His specialties include memory and data storage technology, enterprise software, networking hardware, sustainable vehicles, green technology, technology standards, Internet of Things, B2B content, education and research.  His work has appeared in many leading technology publications including EE Times, SolarEnergy.Net, Computing Canada, Computer Dealer News, Network Computing and InformationWeek, as well as, Toronto Business Times, and Strategy Magazine.

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Cisco Certifies CBTS as UCCE Partner

CINCINNATI, Feb. 29, 2016 — Cisco has named CBTS as one of its Unified Contact Center Enterprise (UCCE) Partners in the United States. As an Authorized Technology Provider for Cisco UCCE solutions, CBTS adds Cisco’s most exclusive designation to its already broad portfolio of certifications.

CBTS is committed to serving as a strategic partner for enterprise businesses that want to offer their customers a dynamic, world-class contact center experience, which can increase customer satisfaction and overall business profitability. Earning Cisco’s UCCE certification further strengthens CBTS’ ability to execute on this commitment.

“As a Cisco UCCE Partner, we can provide enterprise customers a range of innovative solutions for their contact centers,” said Al Early, VP and Principal, Consulting Services at CBTS. “This certification – when combined with our existing deep expertise in other applications – further differentiates CBTS in the market.”

Enterprise businesses are increasingly investing in customer contact centers and moving toward “Omni-channel” solutions that facilitate interactions across a variety of platforms – including voice, video, instant messaging and e-mail. As a Cisco UCCE Partner, CBTS can deliver to enterprise customers both the technology infrastructure and the necessary applications to create this environment.

“Our enterprise business customers want to provide an engaging service experience where interactions with their own customers occur on multiple platforms,” said Early.  “They recognize that a great contact center experience strengthens their brands, and ultimately adds value to their businesses.”

CBTS can leverage Cisco’s UCCE solutions across a variety of contact center models. This includes creating a premise-based solution; delivering a managed services solution across several properties; and providing a cloud offering.

For more information on CBTS and its full suite of business solutions, go to www.cbts.com.

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