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The methods and motivations behind application modernization efforts

Most business leaders understand the importance of bringing their applications and infrastructure up to date, but many are grappling with the question of how best to go about their modernization efforts. The secret may lie in the growing abundance of cloud-based applications and networking solutions.

The cloud isn’t merely an improvement upon existing database technology—it’s an entirely distinct networking environment that demands a new approach from the organizations that hope to capitalize on it. As the use of cloud computing becomes more common, modernization will similarly become a crucial component of readying your enterprise to tap into the cloud.

Initially, some elements of the industry assumed that cloud computing would be limited to smoothing out workload traffic that would otherwise bog down legacy IT infrastructure and speed up program deployment speeds. However, the common understanding of the cloud’s capabilities has evolved, and savvy enterprise leaders should be aware of the cloud’s utility when it comes to a wide variety of applications, including e-commerce, networked devices, and more.

The cloud itself is a constantly evolving phenomenon, now encompassing “multi-cloud architectures” that function differently from traditional data centers. For this reason, applications designed to be used on legacy networking hardware must also be adapted to coexist with “the new cloud.”

Revolutionary developments are also occurring in the virtual layers that bridge hardware and software, creating “microservices” that are opening up a new frontier of application management, integration, and portability. This signals a very real change to the nature of IT itself across multiple industries, from research and manufacturing to commercial enterprises.

On top of being deployed in new ways, applications are now playing very different roles in daily life as the cloud continues to play a bigger part in the modern world. With information constantly streaming through cyberspace, legacy networking infrastructure is struggling to keep up with the intensifying demands of application support. The lesson is that while applications grow in complexity, so must the systems that allow them to function.

These myriad factors are adding up to a global data environment that is more connected and efficient than ever before. Developers are now able to launch into production easily and with little delay thanks to new containerized microservices that help them transition smoothly between computing environments. However, these advances are only possible when an enterprise embraces cloud-native development systems and infrastructure, and care must be taken to migrate to these systems without compromising regular business operations.

A significant portion of the business community has come to the same conclusion.

In a recent IDG survey of IT professionals, 60% of respondents said they have already started to repurpose their applications into a cloud-native design, with the remaining 40% saying they are in the process of developing a modernization strategy.

However, many respondents also reported difficulty in their modernization efforts, specifically in regard to protecting their data and managing security risks.

There are multiple avenues for an organization to approach modernization. DevOps, an organizational transformation practice that involves close coordination of teams and the adoption of automation wherever possible, is the most common method according to the survey: 78% of respondents indicated that they are either already adopting it (38%) or are currently testing it with some applications (40%). Another 10% are in the planning stages of DevOps utilization.

In a close second place is container technology, with 72% of respondents claiming to have either adopted it (38%) or started testing it (34%), with 16% planning to adopt it. Continuous delivery is less popular, with 68% of respondents indicating that they’ve adopted (36%) or have started to test (32%) the method, and only 28% reporting that they are actively planning to utilize it.

Of interesting note is that 22% of respondents reported having already adopted all three approaches, suggesting that the IT industry is realizing that infrastructure modernization is crucial to survival in the era of cloud computing, AI, and predictive analytics.

The struggle to modernize and keep up with the ever-changing world of cloud computing has more than its share of difficulties. Companies surveyed by IDG indicated that putting into action the many crucial improvements necessary to keep pace presents a significant challenge. Nearly half (48%) of respondents reported that implementing DevOps practices would burden and strain their IT resources, with another 46% voicing similar concerns about refactoring and/or rebuilding their applications for the cloud.

With these challenges in mind, it’s vital for the modern enterprise to be aware of its options when it comes to technology partners who can empower application modernization efforts. The CBTS Application Services team has a proven track record of working closely with clients in a wide variety of verticals to modernize their applications for cloud environments.

Contact us for more information on how CBTS can enable your application modernization strategies.

Setting up Aruba Instant

The Aruba Instant allows you to be the boss of your network. Our leading engineer Brennan Klensch explains how it works in this vlog.

CBTS and public cloud: The on-ramp to the digital economy

“Digital modernization” is the catch-all phrase representing the change from the product-focused business model of the last century to the more digital services-facing world of today. Network infrastructure plays a key role in this transition, turning from a static, fixed resource to a more flexible entity capable of serving a wide variety of needs at a moment’s notice.

Recently, a large national services provider managing more than 50 million loans from its headquarters in Cincinnati found that its aging infrastructure was no longer able to keep up with the demands of modern finance. In addition, the burdens of maintenance and upkeep for legacy systems were becoming too much to bear, both financially and in terms of time and effort.

A guiding hand

The company has an AWS public cloud-first strategy but taking advantage of all of the services and features can be a challenge for a busy IT team. With CBTS’ help, however, the firm was able to implement a state-of-the-art cloud environment capable of handling even the most complex workloads at extreme scale, all while reducing operating budgets, improving security, and delivering on a wide range of additional goals and objectives. CBTS began by conducting an in-depth analysis to document existing application dependencies, as well as identify the company’s unique system requirements and operational procedures. One of the key advantages of cloud services, powered on AWS, is that they can be easily configured to the client’s business objectives, providing a smooth transition from legacy infrastructure to a more streamlined, forward-leaning ecosystem.

Within three months, CBTS had developed a roadmap and communications plan to coordinate the phasing out of old infrastructure and migration to the new environment. This included the development of a cloud-based disaster recovery environment, as well as a full suite of security precautions to mitigate risk to critical data.

With this in place, CBTS then oversaw the transition to the new environment. Ultimately, nearly 600 end-of-life servers were decommissioned, along with 468 databases and 164 applications. More than 30 applications were migrated to AWS within the first year, averaging one app every two weeks, and more than 25 OS versions were consolidated down to two standard AWS versions. Overall, more than 14,000 lines of code had to be written to pull the environment together.

Ready for the future

The end result is a streamlined, modernized ecosystem that reduced the client’s data center footprint by 50 percent and vastly cut the cost of IT and the management burden on existing staff. Significant savings were realized through the elimination of underutilized hardware and reductions in application licensing costs.

Meanwhile, the firm benefits from a dramatically improved security posture based on a Well-Architected Framework design featuring the latest in both threat detection and damage reduction, all of which is incorporated into the overall operating cost of the environment with little to no direct responsibility for patches and upgrades on the client.

In terms of normal operations, the environment is designed for an Infrastructure-as-Code model in which virtualized resources are made available through an automated process that masks the normal provisioning and mapping procedures under layers of abstraction. In this way, the client is able to define the business objectives of their IT needs while CBTS takes on the responsibility of matching the right technology, which ultimately provides a repeatable and auditable infrastructure that is less prone to errors and delivers consistent and measurable outcomes.

Many organizations—particularly those that have established their own private clouds—no doubt feel that migrating to AWS is a simple procedure, and in many ways it is. But the challenge going forward is not simply to outsource to the cloud but to devise a cloud environment that leverages the vast services and automation capabilities within the public cloud.

For that, the assistance of an Advanced AWS provider with a Well-Architected program can be essential in achieving success. Through careful planning and coordinated execution, modern enterprises can leverage CBTS and AWS to support their existing tools and skillsets even as longer-term plans are being developed to address the challenges inherent in the next-generation digital economy.

To learn how CBTS can help with your digital transition, visit the Cloud Solutions on AWS resource.

CBTS showcases HPE partnership at Discover 2019

The blizzard of innovation at this year’s Hewlett Packard Enterprise Discover 2019 conference is a testament to HPE’s bold technology and business model innovation bets.

CBTS, which is an HPE Platinum partner, was among the conference participants, and Ron Nemecek, Business Alliance Manager for CBTS, participated in a panel discussion. Ron discussed a recent CBTS-HPE collaboration on behalf of a global financial services firm that needed to refresh its data center infrastructure for multiple United Kingdom locations.

CBTS and HPE partnered on a solution that features the latest technology, is sized effectively, and is structured to align the costs of the refresh and new IT infrastructure to the business usage. The solution is delivered via HPE GreenLake Flex Capacity to eliminate the extensive cost of over-provisioning.

It’s a great example of how HPE’s innovation has extended beyond tech products and services into business outcomes for customers, Ron said.

“The new innovation that HPE brings to the marketplace is business solutions and business outcomes that are really desired by our customers, because they only want to pay for what they use moving forward,” Ron said.

“Customers are telling us that CBTS and HPE have listened to what they have been asking for years — getting them out of paying for technology they are not going to use.”

Nemecek said customers are impressed with the GreenLake consumption experience.

“They can’t believe that it is true, and that a company came to them with a partnership to solve the business problem they have had for decades,” Ron said. “That is the innovation that HPE has brought to the marketplace, and they have empowered it through partners with GreenLake 3.0.”

Ron said he sees exponential growth ahead with GreenLake.

“This is what our customers are looking for, and we are going to address their needs,” he said.

Click here to learn how partnering with CBTS drives cutting-edge capabilities.

CBTS, HPE partner to support global financial firm

A global financial services firm recently turned to CBTS to help refresh its data center infrastructure for multiple United Kingdom locations. CBTS and HPE partnered on a solution that features the latest technology, is sized effectively, and is structured to align the costs of the refresh and new IT infrastructure to the business usage.

A thorough review of the client’s IT requirements and technology needs determined that the new infrastructure would be optimized by a combination of HPE Synergy, HPE 3PAR, and HPE StoreOnce.  The solution is delivered via HPE GreenLake Flex Capacity to eliminate the extensive cost of over-provisioning.

This collaboration on behalf of our client exemplifies the powerful CBTS-HPE relationship. Ron Nemecek, Business Alliance Manager at CBTS, recently shared his thoughts about working with HPE while attending HPE Discover, where he participated in the partner panel discussion.

Please discuss the CBTS-HPE partnership.

At CBTS we trust in our strategic relationship with HPE.  This trust, nurtured over 30-plus years, is the foundation of our success with HPE.  Our relationship with HPE at all levels is predictable and enables CBTS to address clients’ needs quickly and effectively, driving business results.

How does the HPE portfolio and partner programs, trainings and executive support help CBTS win business and grow?

The extensive HPE portfolio of products and services is critical to our ability to assemble comprehensive, valuable, and innovative IT solutions for our clients.  By taking advantage of HPE certifications, local training events, HPE Aspire, and webinars, our CBTS team is always at the forefront in understanding the latest products and innovations available from HPE.

Our clients benefit from the CBTS HPE subject matter expertise and our extensive experience in delivering HPE solutions across multiple industries in the global marketplace. CBTS greatly values our relationships and access to HPE executives, our executive sponsors, partner business managers, and other strategic resources.  These relationships with HPE enable CBTS to support our valued clients, earn their business in the most complex situations, and maintain this business relationship over the long term.

How do you go above and beyond for your customers?

CBTS invests in our associates’ pursuit of HPE certifications.  Currently, CBTS associates hold over 260 HPE technical and sales certifications.  Our clients benefit greatly by engaging with our extensive staff of HPE-certified professionals who are subject matter experts in all HPE products and services.

Clients can effectively evaluate all options and collaborate with CBTS on the solution that will result in the right business outcome. We enhance the investment in our client relationships by hosting them at local HPE events, HPE Discover, Aruba Atmosphere, and our exclusive CBTS/HPE andAruba quarterly briefing events at the HPE EBC.


Learn more about the agile and responsive IT solutions offered by our IT experts.

Read about how CBTS partnered with a major global specialty retailer to optimize its eCommerce performance to maximize uptime and ensure security.

Our secret to success: Our people

There is no doubt that people are the key asset to any organization’s success. Even in today’s technologically driven world, it is still the human assets that differentiate an organization from its competitors.

At CBTS, our people bring considerable value through sharing their deep expertise, experience in nearly every industry vertical. Our people have a total of 2,800+ certifications. Needless to say, our people are equipped to transform any business, including our own.

But the real magic is that our people share the same drive, focus, and serious commitment to our clients’ success as our clients hold for themselves.

So, what do our people think about the value that they provide?

Chris DeBrunner, Director – Tools, Delivery & Operations

Chris started at the service desk 19 years ago and worked his way up through tools. He had several jobs inside of the compute space. Now he and his team focus solely on the tools that we use to support our clients. His team monitors and supports approximately 50,000 devices daily. This adds up to 1.5 million device components and over a half million interfaces. His team also intercepts 500 million logs every 30 days.

“Our tools provide insights and access to the engineers that work on client gear, making sure that we are delivering, and the environment is delivering for the client.”

Kevin Muldoon, Senior Director – Cloud Transformation

Kevin started in IT consulting and application development. He was fortunate to work with large corporations as well as startups. Before joining CBTS, he worked for Microsoft managing commercial software across the globe. Kevin’s team focuses on cloud transformation and assists our clients with their cloud migrations and data center transformations.

“I think the most critical value that we provide is simplification. Our goal is to enable clients to adopt new products, new technologies, new services, to build a foundation, and let the client focus on doing business-critical work.”

Jim Vorwold, Vice President – Service Delivery & Operations

Jim began his career in product management and rapidly advanced to program management, up through sales, sales engineering, engineering, and solution design. Today, he oversees a team that supports the cloud business, the communications business, and three major programs within CBTS.

“Clients entrust us with their infrastructure–the crown jewels for any business. So, basically, we are running their business for them.”

Darrin Manning, Senior Director – Cloud Operations

Darrin’s career has taken him from IT support to the TelCom industry. He is a 15 year veteran of CBTS.

“Our clients depend on their IT systems to run their business, to deliver their service to their customers. And we ensure that they can do that on a consistent basis.”

Hope Thackery, Director – Security Programs

Hope has an international privacy certification and ensures that CBTS improves the maturity of our security program every year.

“Clients are often visibly relieved when they hear about the security we have, and they know that we speak the language that their auditors are going to use.”

Dusty Baker, Manager – Network Technical Operations

Dusty works on a number of devices including Cisco, Brocade, and 40 Gate. He also works on a lot of technologies like Route Switch, Firewall, IPS, Load Bouncing, and Wireless. His team spends their time designing, analyzing operations, and tailoring solutions to meet the needs of our CBTS clients.

“We’re here for our customers 24/7. Our job is to make our clients look good to their customers.”

Keith Talbot, Director – Service Management

Keith’s professional background is in IT operations, architecture, and service delivery.

“We manage all the services so that our clients have a seamless experience across all of the products they purchase.”

Daniel Tackett, Cloud Engineer III

Daniel works in between day one and day two operations. His team is responsible for design, implementation, RDS, and transition hand-over to second-day ops. He makes sure there is a smooth transition between the two shifts.

“Our impact is no impact. We set up environments to go weeks to months with no incident. And our regular check-ins help make sure everything’s going smooth, or see if there’s anything that needs to be updated.”

Susan Artz, Enterprise Solution Architect

As a part of the sales process, CBTS brings in the SAs, like Susan. SAs discover, create, design and build long-term solutions before transitioning them over to operations.

“Our work alleviates the pressure of ongoing management and maintenance. Clients can count on us to maintain their environment, monitor it, keep it up and available.”

CBTS experts have you covered

At CBTS, our people are our experts.

Our people have unmatched experience and qualifications in the solutions that help our clients stay future-proof. They have leveraged their skills and education to solve our clients’ needs for:

  • Cloud
  • Data Center
  • Compute Storage
  • Data Protection
  • Infrastructure
  • Networking
  • Windows
  • Unix
  • Linux
  • Collaboration Technologies
  • IT Staffing

Our cloud engineers are highly trained in and certified experts in the Azure, AWS, and Google Cloud platforms. Our full stack developers focus on fixing problems with code and system administration.

Aside from how knowledgeable our teams are, they are exceptionally proficient at taking care of your business like it was their own.

“Clients know their business. They shouldn’t have to worry about the technology. That’s what we’re here for.”

Joe Hoover
Network Engineer IV

Managed services solution enables client transformation

A fresh start is sometimes exactly what an enterprise needs to modernize data infrastructure and shift processes to a forward-leaning, digital-ready framework. Such was the case with Unilever Federal Credit Union when it recently decided to relocate its main campus, and embrace a managed services solution.

Unilever FCU is a full-service, single-sponsor, non-profit financial institution that is owned by its members and governed by an elected board of directors. Its Corporate Credit Union is Alloya Corporate FCU. This organization provides a range of credit union services, such as compliance guidance and managed services solutions through a partnership with CBTS.

New data environment included key requirements

To bring its services in-line with today’s digital economy, Unilever FCU had to fulfill a number of requirements for its new data environment:

  1. Deploy its own network infrastructure. To ensure both operational efficiency and meet regulatory requirements.
  2. Upgrade its data resources. To accommodate rapid growth and the development of new products and services.
  3. Implement an in-depth data protection strategy. To support the needs of a modern financial institution.

But since every challenge is an opportunity, Unilever FCU seized on this project to implement a wholesale reimagining of the existing data center infrastructure.

Client operates in heavily regulated environment

A key challenge for any financial institution is meeting the regulatory requirements imposed by both regional and national authorities.

In UFCU’s case, this involved maintaining stringent levels of security and data availability, while also developing new services to provide members greater flexibility for their banking needs. This became increasingly difficult to do with aging infrastructure.

Solution leverages managed services model

In consultation with both Alloya Corporate FCU and CBTS, Unilever FCU decided to switch to a managed services model using a hybrid data center and networking infrastructure solution. In this way, the company benefits from:

  1. A high-availability cloud for all production.
  2. Data protection.
  3. Backup and disaster recovery services.
  4. A full suite of services for remote network monitoring and management.

CBTS has expertise to support complex managed services projects

A project of this magnitude requires a deep understanding of infrastructure needs and the emerging business objectives they will ultimately support. CBTS worked closely with UFCU to first design the environment, and then to define the ongoing responsibilities to maintain a tested and proven data ecosystem.

CBTS provides a cohesive solution

We began by assessing the current environment and establishing a set of success-based business objectives. We then developed new policies to guide the design and deployment of a new secure network.

For production workloads, we established a high-availability, multitenant cloud with managed backup and disaster recovery services across multiple CBTS data centers. This places primary production environments within a fully managed, high-availability CBTS cloud. A secondary offsite offers backup and full data replication for Disaster Recovery applications. This environment is subject to complete documentation and annualized testing.

The solutions allowed CBTS to assume responsibility for managing and monitoring key functions, such as network authentication based on group policies developed in conjunction with Unilever. In addition, our experts guided the client’s IT staff on the proper way to pull reports for auditing purposes to ensure regulatory compliance. CBTS oversees any and all third-party integrations and other support needs for the new environment.

Solution meets client’s needs, helps drive business outcomes

Today, Unilever FCU enjoys a state-of-the-art data ecosystem with redundant, secure and universal Internet-based access. We also provided a letter of attestation proving that UFCU is committed to ensuring full protection against downtime and data loss. We work with both UFCU and Alloya to continuously refine regulatory documentation to address stringent compliance requirements.

And as a fully managed environment, Unilever FCU can now relieve its internal IT staff of the day-to-day burdens of operating a data center to focus on more productive pursuits involving the delivery of outstanding member services.

Next step in application, infrastructure modernization

One of the more interesting aspects of modern cloud computing is the evolution from an extension of existing data center infrastructure to a unique means of supporting next-generation applications and services – a process that requires infrastructure modernization.

The initial use cases for the cloud were to burst standard enterprise workloads when traffic overwhelmed legacy IT infrastructure, and to allow line-of-business managers to quickly launch resources to meet their business objectives. Fast-forward 15 years or so, and the cloud is now the preferred solution for a wide range of critical applications. The applications include e-commerce, social media, and emerging IoT services like autonomous cars and smart cities.

Changing environment drives need for infrastructure modernization

How cloud differs from traditional legacy data centers

Today’s enterprises need to modernize their applications. This comes as the cloud evolves into multi-cloud architectures, each of which may host multiple tenants on the same basic infrastructure. And naturally, the cloud operates differently from the traditional legacy data center. Most cloud providers, for example, employ highly sophisticated load balancing and resource provisioning software. This often produces conflicts for applications designed for the more fixed relationships found in legacy infrastructure. In addition, the sheer scale of the cloud can overwhelm some older apps that were designed to function with relatively limited resources and data sets.

IT infrastructure modernization on virtual layer

Meanwhile, changes are also happening on the virtual layer of IT infrastructure, producing entirely new forms of abstraction that will alter the way applications are coded and provisioned. Container-based solutions like Docker, and related management platforms like Kubernetes, are fundamentally altering the relationship between hardware and software to provide new levels of portability and application integration. This has already led to the creation of microservices, which are tiny slices of code that can be mixed and matched using open APIs to produce entirely new services on the fly. Microservices are starting to infiltrate data environments across the board, from traditional manufacturing and commercial settings to advanced scientific research.

App development, deployment constantly evolving

But the changes affecting applications in the new century go much deeper than their relationships to infrastructure. The ways in which apps are created, deployed, and managed, plus the very roles they play in daily life, are all different, thanks in large part to the digital environment created by the cloud. As virtually everything around us becomes connected to digital infrastructure, streaming live data 24x7x365, the enterprise finds itself having to ditch the old ways of app creation and support. Today, the enterprise needs infrastructure modernization in order to support newer methods of continuous integration and continuous development (CI/CD) found in emerging DevOps models.

Non-stop development and integration

In the modern business climate, new services and features must be rolled out at a steady pace to prevent drawn out development cycles that usually result in disrupted services, poor performance, and unhappy users. We’ve already seen how a simple mobile app can upend long-standing industries like transportation and hospitality. Going forward, we can expect more of the same as connectivity expands to everyday items under the Internet of Things.

In this world, the future belongs to those who can push new services to consumers quicker, and without hampering existing levels of service.

The transition to efficient data ecosystems

All of these developments are starting to coalesce into a highly efficient data ecosystem. DevOps can be kicked into high gear with containers’ ability to move services and microservices from one computing environment to another without any recoding. This was not possible even under the most advanced non-containerized virtual environment. Meanwhile, continuous delivery methodologies are enhanced by cloud-native application development that leverages capabilities like IT orchestration and automated scripting. Thus, infrastructure modernization become mission critical to the enterprise.

The effects on enterprise performance

Forward-leaning organizations are already reporting a 95 percent or better improvement in the amount of time developers spend on enhancing business value rather than wading through the morass of resource provisioning and management. And this is translating to:

  1. Significantly lower development and operational costs.
  2. Revenue enhancements.
  3. The ability to tap into new revenue streams and new market opportunities.

For organizations that are lagging behind with infrastructure modernization, time is of the essence as your competitors may already be ahead of the curve. With 5G connectivity poised to push IoT functionality to an entirely new level in the next decade, the enterprise is under pressure to make the infrastructure modernization to cloud-native, DevOps-style IT sooner rather than later.

CBTS can help with your infrastructure modernization

CBTS stands ready to help implement infrastructure modernization changes quickly, effectively, and without disrupting existing services. Our team of experts has a proven track record in implementing next-generation, cloud-native application and infrastructure delivery so that you can concentrate on improving your time to market, eliminating downtime, and leveraging automation to ease your management burdens.

CBTS, Splunk deliver retailer eCommerce solution

Customer satisfaction is everything in the fast-paced, competitive world of eCommerce. With options galore at the click of a mouse, today’s consumer has little patience for downtime, delays, poor service, and, perhaps worst of all, data breaches.

This is why successful retailers invest heavily in infrastructure, platforms, connectivity, and automation to attract clients and maintain high levels of satisfaction – not just in a broad sense, but on a deeply personal level.

Few organizations can do this on their own, however. Many are turning to specialists like CBTS to craft tailored solutions for their individual markets, business objectives, and legacy data environments.

Performance and security

One leading specialty clothing and accessories retailer with more than 1,000 stores in North America, China, and the U.K., and with clients in more than 80 countries around the world, turned to CBTS for an optimized eCommerce solution that delivers maximum performance and top-flight security.

The challenges were considerable. First, the company could not afford any downtime on its website. While its brick-and-mortar stores are the backbone of business operations, its web presence serves as the public face. Even a few minutes of downtime is enough to erode the trust of clients across the globe, especially during the holidays when the bulk of annual revenue is generated.

The company also had volumes of untouched IT operational data that it wanted to leverage for real-time decision making. As with many organizations, however, much of this data was housed in a silo-based infrastructure, which provided limited visibility to analytics or back-office operations systems.

And, to make matters worse, the high profile of the company’s brand made it a target for those seeking to exploit security vulnerabilities. Not only was it imperative to secure this data, the client needed a way to quickly respond to breaches and minimize potential damage.

Splunk to the rescue

CBTS began by deploying a Splunk-based operational intelligence and enterprise-grade security solution. The immediate goal was to quickly resolve system issues while also strengthening the company’s security posture.

Splunk is a multi-faceted platform that can perform a wide range of tasks; however, it requires high-level fine-tuning to provide optimal performance within an existing business model. CBTS Consulting Services provided on-site assistance with Splunk-certified consultants who have extensive experience integrating the platform into legacy environments in extremely tight timeframes.

Through this partnership, CBTS created a multi-point plan to improve business operations and overall business performance.

  • Simplify business operations: It was clear that business functions had to be simplified. This involved coordinating and correlating data from multiple IT operations in order to identify inefficiencies, streamline processes, and improve profitability.
  • Improve client experience: Equally important was the need to improve the client experience. A first-class eCommerce solution should be optimized to run 24x7x365 with minimal risk of downtime.
  • Minimize security risks: In addition, the effort to minimize security risks centered on ensuring that client data was secure and that the new system would quickly detect potential vulnerabilities to cyberattack.

CBTS engagement drives business outcomes

Today, the retailer has a robust operational intelligence solution that supports its IT staff by continuously monitoring network traffic and correlating data from the entire IT stack to quickly identify and neutralize intruders. This implementation not only finds security problems that other systems tend to overlook, it can also be used to diagnose a wide range of non-security issues that impair performance.

CBTS ultimately helped the retailer address a persistent performance problem that resulted in a 40 percent reduction in server load, which freed up bandwidth to allow Spunk to expand its capabilities.

This is a common experience: The more data sources Splunk is able to track, the more powerful it becomes. This project translated into an immediate ROI for the retailer, since it eliminated the need to purchase additional hardware, while improving eCommerce performance, boosting client satisfaction, protecting the company’s brand, and bringing greater functionality and accuracy when projecting revenue and cash flow.

Read about this optimized eCommerce solution from CBTS.

Reliable WiFi access vital to universities

Public and private universities face mounting pressure to reduce costs while promoting a supportive and secure environment for the exchange of ideas. Increasingly, these institutions compete for students, and campus experience plays a large part in the decision-making process for prospective undergraduates and grad students.

Furthermore, universities have a tremendous responsibility to deliver the services and tools students need for success, while simultaneously benefiting their faculty, staff, administrators, and partners. In our increasingly mobile and connected world, that means quick, easy, and secure access to the university’s WiFi network is imperative.

Meeting today’s university WiFi challenge

For university CIOs and their IT staff, the design and upkeep of campus WiFi networks was once a moderately straightforward undertaking. Today, however, campuses are among the most challenging of all wireless network environments to manage. The expectation of higher education network users is always on, on any device, anywhere on campus, with unparalleled speed and security.

Students demand high-quality, reliable WiFi experiences not only in the classroom but during free time when they’re streaming Spotify, Netflix, or YouTube. More and more, potential and current students – and even business partners – judge the quality of a university by its wireless network, and an underperforming WiFi network can impact the institution’s bottom line.

Designing campus wireless networks for scalability

So, if you’re an IT professional responsible for the performance of your university’s WiFi network, how can you ensure you’re keeping up with or surpassing the competition? Many universities are facing significant investments to upgrade their wireless networks and enhance performance and address security concerns as their networks take on more devices, the Internet of Things (IoT), wearables, and the growth in mobile applications and online assets built to enhance the student learning experience.

These challenges require a holistic design approach, building on current networking assets but allowing for scalability campus-wide, covering classrooms, residence halls, outdoor commons and recreational areas, and administrative offices.

CBTS supports strategic vision for better user experience

Often, universities will bring in an outside partner like CBTS to lead a comprehensive review of the current networking environment. We help them develop a long-term strategy that supports the institution’s strategic vision while addressing issues like device and app overload and security concerns. By creating a wireless technology roadmap, CBTS helps universities focus on providing better student services, from upgrading WiFi in classrooms or residence halls to supporting the demands of power users at the administration and faculty levels, and understanding the concerns of business partners and non-profits contributing to the overall health of the institution.

Our goal is to provide a better user experience continuously across a university’s WiFi network, based on segmentation, optimized for performance and security, managed centrally, and scaling easily as demands on the network increase.

Learn how CBTS partnered with a private university to create a comprehensive plan for upgrading wireless and wired network access in residence halls, setting the stage for campus-wide WiFi connectivity. The WiFi network is designed for growth, while simplifying student log-ins, bringing tighter security that flags unauthorized users, granting temporary access to guests, and reducing overall hardware costs. Lear how CBTS can help support your organization’s networking goals.


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