How CBTS is Integrating Hosted UCaaS with Microsoft Teams

September 30, 2020
Chris Pope
Director Solution Design

As more businesses settle into long-term work-from-home environments, remote teams need more efficient ways to connect with each other and to the critical applications they use every day. Instead of patching together disjointed systems for voice solutions and cloud-based collaboration, forward-looking companies are looking to synergize and streamline their corporate telecommunications experience and employee experience.

To help businesses maximize their remote work capabilities across channels, CBTS has combined its Cisco Broadworks-powered enterprise voice solution with Microsoft Teams. Using Microsoft Direct Route as a bridge, this powerful integration unifies Microsoft Teams with the robust public branch exchange (PBX) features, flexibility, and reliability offered by CBTS.

By combining VoIP communication with collaboration into a single integrated platform, companies can offer a true Unified Communications experience and tap into their full employee potential by boosting the productivity of their remote workforce. Meanwhile, IT can now enable a fully-featured PBX solution to Microsoft Teams users and their entire organization. Here’s how Microsoft Direct Route from CBTS empowers business collaboration and continuity.

Full application integration

Microsoft Teams Voice from CBTS enables businesses to connect their organizations’ Microsoft Teams users with PBX capabilities whether that’s through hosted UCaaS or SIP trunking, giving advanced functionality at a lower cost than the competition.  CBTS enhances this solution by integrating the collaboration capabilities of Microsoft Teams and the essential business tools of Office 365 with the industry-leading enterprise voice platform Cisco Broadworks—giving clients access to all the communication features their businesses need, such as:

  • Contact center functionality.
  • AI-enabled IVR.
  • Multi-level auto attendants.
  • Advanced hunt groups.
  • Analytics and call reporting.

As a certified Microsoft Gold Partner and Cloud Service Provider, CBTS integrates these enterprise voice features and omnichannel contact center functionalities with the Microsoft Teams collaboration suite to deliver a seamless telecom experience from a single managed solution provider. This frees your IT department from having to spin up patchwork solutions or support multiple VPNs to connect remote workers to the tools they need.

Reliable remote collaboration

By offering local and remote workers secure access to all the business applications they use to do their jobs, the CBTS Microsoft PBX solution from CBTS equips employees to work anywhere from any device. The 99.999% reliability of CBTS Microsoft PBX, combined with the redundant network design of CBTS enterprise voice solutions, ensures uninterrupted call delivery and business continuity, even during emergencies and power outages.

Microsoft Direct Route enables businesses to take advantage of Microsoft Teams’ collaboration features like video conferencing and group chat, while seamlessly supporting employees’ daily workflows across Office 365 programs, third-party applications, and existing telephone systems. Using this integrated solution, companies can keep their teams connected with robust chat, voice, and video features that help employees collaborate effectively through shared files and app integration.

Engaging meeting features

Blending VoIP, dial-in audio conferencing, and HD video makes online meetings more dynamic. Microsoft Direct Route from CBTS lets your company communicate with parties around the globe by extending the collaboration capabilities of Microsoft Teams to your employees, customers, and partners.

Instantly launch online meetings with a single click and invite guests to join from any mobile device, desktop, or web browser, instead of requiring proprietary conferencing software or complicated login instructions. Facilitate real-time collaboration with screen sharing features and integrated applications that make meetings more meaningful and productive.

Benefitting the bottom line

Combining your enterprise calling plan with the powerful collaboration capabilities of Microsoft Teams enables more scalable, flexible, and reliable communications—making employees more productive whether they’re remote or on-premises—while also giving them the option to communicate however they prefer, whether that’s on a soft client, handset, or mobile device.

Deploying this unified solution can even help reduce telecom costs by leveraging your current phone systems and eliminating the need for additional network gateways, with fixed monthly expenses to help plan your IT budget without any surprises. Bringing CBTS voice solutions into the Microsoft Cloud through Direct Route delivers an average monthly savings of 30% compared to Microsoft’s calling plans—giving clients the best of both worlds without adding financial burdens. CBTS Microsoft voice solutions come with additional benefits as well:

  • Customized implementation and delivery models.
  • Robust network delivery like SD-WAN, NaaS, or OTT.
  • 99.999% service level agreements.
  • Ongoing 24x7x365 U.S. support.
  • Common enterprise dial plans.
  • Extension dial to existing PBXs. 
  • Pool long distance usage.
  • Dedicated project and account management.
  • SIP handsets are available.

With customized implementation, adoption, and ongoing support from CBTS, you can future-proof your company’s collaboration solution by integrating the best communication tools from Microsoft and Cisco from an experienced provider like CBTS.

Contact us to learn how CBTS and Microsoft Direct Route can enhance your organization’s remote collaboration, voice, and conferencing capabilities.

Learn more about the CBTS/Microsoft Partnership.

Continue reading: The widespread benefits of Microsoft Teams

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