Growth, and having a plan to achieve it, is critical for any enterprise. However, growing your business is difficult when aging technology, an outdated network, and thinly-stretched IT resources are holding you back.
The Kleingers Group, a civil engineering, transportation, land surveying, and landscape architecture firm with approximately 120 employees and offices in Cincinnati, Dayton, Columbus, and Louisville, had a similar issue.
The company contended with various IT challenges and had precious few qualified employees to do so. Instead of focusing on the core strategic initiatives needed to drive the company’s bottom line, these specialists were instead bogged down by the many tasks involved with managing an outdated network and aging telecom system, resulting in frequent downtime.
This outdated network had been assembled out of equipment from multiple vendors, creating a cluttered and chaotic environment for the IT staff to navigate. Additionally, the client’s phone system originated from a vendor that had gone out of business, making replacements or repairs needlessly expensive and time-consuming.
Employees in the client’s Cincinnati, Dayton, and Chicago offices were also collaborating through expensive equipment that was managed through a separate vendor. This sprawling web of vendor relationships, paired with the obsolete and costly nature of much of the technology itself, led to severe difficulty in daily operations. A fourth office, which was preparing to open in Louisville, required a more streamlined and comprehensive connectivity solution that was scalable and more suited for the growth that The Kleingers Group was planning.
The Kleingers Group sought help from communication provider Parallel Technologies, Inc., a member of the CBTS Partner Channel, to assess The Kleingers Group’s network environment and formulate a solution.
A full-spectrum audit of The Kleingers Group’s telecom and network environment was launched with the intent to identify opportunities to remake the client’s IT infrastructure from the ground up. Throughout this process, experts from CBTS and Parallel worked closely with the client to plan the implementation of new tools and solutions, including a new cloud-based network and voice service.
“Parallel and CBTS came into our organization two years ago and were critical to helping us achieve our business goals. They understood the technology needs that Kleingers had in order to grow and proposed a strategy to move us forward. They worked with The Kleingers Group’s IT staff to find a solution that would fit our business needs and facilitate future growth.” —Mike Pillman, Systems Administrator, The Kleingers Group
CBTS launched a Network-as-a-Service (NaaS) solution that could seamlessly integrate the client’s branches with a single pane of glass management console to simplify operations. CBTS also provided the Software-Defined Wide Area Network (SD-WAN) necessary to support reliable connections between all four Kleingers locations, with no third party needed to manage the branch network.
Additionally, Parallel installed a Mitel MiVoice Connect voice solution that would operate in concert with the CBTS NaaS and SD-WAN solutions. This added functionality was intended to empower The Kleingers Group’s growth and expansion strategy.
When all solutions were put into place by CBTS and Parallel, the client had at its disposal a reinvented and reinvigorated network that was capable of supporting its multiple branches and ambitious growth strategy. The Kleingers Group also had the benefit of full transparency into the performance of this new network thanks to the management tools provided by the customized SD-WAN and NaaS solutions.
The close partnership of Parallel’s IT support staff—which oversees the client’s new network and voice system—frees up resources for Kleingers, allowing its own personnel to concentrate their attention from an outdated network to more mission-critical strategic initiatives.
Contact CBTS for more information on how a managed NaaS and SD-WAN solution can help your organization achieve its strategic goals.
Download the full case study to learn more about how CBTS and Parallel Technologies created a comprehensive, cloud-enabled networking solution that revamped The Kleingers Group’s outdated network with SD-WAN and NaaS.