Why global technical support is crucial for a successful enterprise

December 15, 2020
Author: Matthew Thomas
Blog | Cloud

All businesses, regardless of size, exist in a highly globalized world. Enterprises across every industry are broadening their scope to draw resources and services from around the world.

Especially for those organizations investing in managed infrastructure, including services such as public cloud, global support services are particularly valuable. It’s critical for these organizations to seek out a provider with a global technical support perspective.

CBTS is one solution provider with a full-spectrum global support approach. When a client’s environment requires an upgrade or there is an incident of any kind, CBTS monitoring services will proactively identify anomalies of any type and will take full ownership over the recovery of the client’s environment.

In this way, CBTS acts as the client’s first line of defense, constantly on alert for any intrusions and taking on responsibility for the performance of the client’s core business functionalities and the security of mission-critical data. One factor that enables this effort is a robust global support structure distributed throughout North America and South Asia. This global footprint and around-the-clock availability give clients the responsiveness and reliability they expect—the result being that crises are addressed right away with as little delay as possible.

Additionally, a global footprint and around-the-clock service approach put a wide variety of information technology resources at the client’s disposal. In the event the client requires application development support, incident escalation or remediation, or any of a number of other use cases, CBTS can assist the client organization in addressing any issue it may have, no matter when it arises.

Leveraging global support services for your cloud transition

With more enterprises embracing cloud computing environments than ever before, cloud transition services are seeing an uptick in demand. In these cases, offering support when it is needed is only a part of the equation. Your organization’s journey to the cloud is not simply a product—it’s a partnership. A truly collaborative service vendor will take proactive steps to manage the entire process of your cloud transition and provide the right technical and human resources to see it through.

To this end, CBTS offers a close partnership throughout the consultation and implementation phases of a cloud transition and provides a dedicated service delivery manager who acts as a single point of contact and ensures that the client’s business objectives are being met. This service delivery manager performs quarterly business reviews and collaborates closely with client organizations, providing a level of global service for the client that is both efficient and cost effective.

How global technical support keeps your enterprise secure

The most sophisticated and future-proof cloud environment won’t do your organization any good if it isn’t also kept safe from scams, phishing, and other intrusions. That’s why it’s critical to seek out a global support services provider that weaves security into every layer of your cloud transition and maintenance process while creating a sustainable shared risk model that limits liability for your enterprise.

There’s no need to “go it alone” and place all the burden of risk solely on your organization. For best results, partner with a global support services provider that can put your organization’s needs first while addressing the ever-evolving cyberthreat landscape.

Read more: How to build a full-spectrum cloud security strategy

To drive successful strategic business outcomes for your enterprise, your chosen service provider should have three priorities central to its approach: people, process, and technology. CBTS leverages its entire global technical support apparatus to place these three pillars at the core of every service it provides, putting the best possible people, processes, and technology innovations at the disposal of its clients.

Contact us to find out how a global support infrastructure can provide a new level of service and success for your enterprise.

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