by Matt Douglass | Jul 28, 2022 | Blog, Digital Workspace
As the omni-channel contact center experience grows more complex, it can be challenging to maintain consistency and continuity. With more companies shifting toward a remote work environment, it’s even more important to equip agents with the same service capabilities...
by Jon Lloyd | Jul 20, 2022 | Blog, Digital Workspace
The technological landscape of healthcare services is rapidly changing. Many providers are turning to modern healthcare communications technology to stay ahead of these shifts and continue to best serve their patients. However, these solutions often generate new...
by Justin Hall | May 31, 2022 | Blog, Security
Happy summer, everyone! To celebrate, there’s a new Microsoft Windows zero-day vulnerability, currently classified by NVD as CVE-2022-30190, and nicknamed by the community as Follina. It exploits a flaw in the Microsoft Support Diagnostic Tool (MSDT) that uses the...
by John Bruggeman | May 20, 2022 | Blog, Cloud, Security
As I mentioned in my previous post on cloud security, depending on the kind of cloud solution you have, you might be the one responsible for implementing any and all security controls. All major cloud providers have risks and also have ways of implementing controls to...
by Suman Jillela | Apr 5, 2022 | Application Solutions, Blog, Consulting Services
The ongoing pandemic has put unprecedented stress on the global business landscape as more people than ever choose to stay home to work and shop. Many organizations have responded by accelerating their plans for digital transformation, launching new business models...
by Gary Hilson | Mar 29, 2022 | Blog, Communications, Digital Workspace
NaaS not only supports scalability and flexibility for businesses prone to seasonal fluctuations, it also captures customer insights that drive revenue growth. Just as Software as a Service (SaaS) has made inroads into retail as a means of shifting IT responsibilities...
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