by Katrina Davis | Sep 17, 2024 | AI, Blog, Communications, Digital Workspace
Contact centers face several critical challenges in the current market. Staffing shortages lead to longer wait times for customers, which drives agent burnout and increases churn. Additionally, customers have elevated demands. They expect to be able to connect with...
by Grey Borneman | Sep 3, 2024 | AI, Blog, Cloud, Communications, Digital Workspace, Retail, Security
Cloud networking is integral for today’s retailers. Cloud networking offers a more reliable and efficient alternative to traditional multiprotocol label switching (MPLS) networks, enterprise WAN, expensive bandwidth, and costly infrastructure. Cloud solutions for...
by Grey Borneman | Aug 20, 2024 | Blog, Communications, Digital Workspace, Retail
Consumers demand reliable, fast, and secure connectivity With the advent of mobile shopping and widespread wireless connectivity, consumers expect friction-free retail technology. Shopping trends indicate consumers desire a speedier checkout experience and more...
by Keith Talbot | Aug 13, 2024 | AI, Blog, Communications, Digital Workspace
The Artificial Intelligence (AI) revolution has reached the world of contact centers. Automation tools and machine learning are integrating into contact center as a service (CCaaS) platforms for a variety of use cases, including: Agent support. Knowledge base...
by Tim Burkhart | Jun 27, 2024 | Blog, Communications, Digital Workspace, Security
Unified-Communications-as-a-Service (UCaaS) solutions are on the rise as the growing movement towards a hybrid workforce necessitates an integrated communications network that optimizes security and compliance. “According to Infinity Business Insights’ May 2024...
by Neal Marksberry | Jun 13, 2024 | Blog, Communications, Digital Workspace, Security
Three must know topics to build your workforce of the future Lance Hart hosts a discussion on building the workforce of the future with Justin Rice, Vice President of Solutions Consulting, and Jon Lloyd, Practice Principal. They discuss the commonalities across...
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