by Keith Talbot | Aug 13, 2024 | AI, Blog, Communications, Digital Workspace
The Artificial Intelligence (AI) revolution has reached the world of contact centers. Automation tools and machine learning are integrating into contact center as a service (CCaaS) platforms for a variety of use cases, including: Agent support. Knowledge base...
by Jana Korfhagen | Aug 1, 2024 | Blog, Digital Workspace, Managed Services, Security
The work landscape has changed. In an increasingly global marketplace, partners and contractors are spread farther afield, and employees expect greater flexibility than ever in their hours and work locations. The workplace has migrated out of the office and into a...
by Tim Burkhart | Jun 27, 2024 | Blog, Communications, Digital Workspace, Security
Unified-Communications-as-a-Service (UCaaS) solutions are on the rise as the growing movement towards a hybrid workforce necessitates an integrated communications network that optimizes security and compliance. “According to Infinity Business Insights’ May 2024...
by Neal Marksberry | Jun 13, 2024 | Blog, Communications, Digital Workspace, Security
Three must know topics to build your workforce of the future Lance Hart hosts a discussion on building the workforce of the future with Justin Rice, Vice President of Solutions Consulting, and Jon Lloyd, Practice Principal. They discuss the commonalities across...
by Keith Talbot | May 23, 2024 | Blog, Digital Workspace
The impact of service disruptions on customer satisfaction and brand reputation In today’s unpredictable world, it’s not a matter of if a disaster will strike but when. How an organization responds to emergencies can significantly influence its brand...
by Justin Rice | Mar 7, 2024 | Blog, Digital Workspace, Thought Leadership
As the distributed workforce trend continues, team collaboration tools have become essential to modern workflows. They offer a variety of features, such as file sharing, instant messaging, cloud storage, online whiteboards, document synchronization, voice/video...
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