by Matt Douglass | Jul 28, 2022 | Blog, Digital Workspace
As the omni-channel contact center experience grows more complex, it can be challenging to maintain consistency and continuity. With more companies shifting toward a remote work environment, it’s even more important to equip agents with the same service capabilities...
by Jon Lloyd | Jul 20, 2022 | Blog, Digital Workspace
The technological landscape of healthcare services is rapidly changing. Many providers are turning to modern healthcare communications technology to stay ahead of these shifts and continue to best serve their patients. However, these solutions often generate new...
by Gary Hilson | Mar 29, 2022 | Blog, Communications, Digital Workspace
NaaS not only supports scalability and flexibility for businesses prone to seasonal fluctuations, it also captures customer insights that drive revenue growth. Just as Software as a Service (SaaS) has made inroads into retail as a means of shifting IT responsibilities...
by Jhonatan Almaraz | Mar 4, 2022 | Blog, Cloud, Collaboration, Communications, Digital Workspace
The coronavirus pandemic amplified the need for organizations to become more agile and resilient. As a VMware service provider, CBTS has been helping businesses across industries embrace remote work, redefine their digital strategy, and accelerate large-scale...
by Eric Miller | Feb 8, 2022 | Blog, Collaboration, Communications, Digital Workspace
The pandemic has accelerated long-standing trends around remote work, the rise of virtual organizations, and customer interactions over digital channels. These rapid changes in industry norms require that companies take action to keep up. Forward-thinking businesses...
by Grey Borneman | Jan 10, 2022 | Application Solutions, Blog, Collaboration, Communications, Digital Workspace
Organizations are adopting Microsoft Teams strategies to make collaborative processes more productive and efficient. Business connections are critical in today’s remote work era, making Microsoft Teams the ideal digital teamwork tool. Microsoft Teams is a modern...
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