Frost & Sullivan names CBTS among its top UCaaS providers for second straight year

February 8, 2022
Eric Miller
Vice President CBTS Marketing

The pandemic has accelerated long-standing trends around remote work, the rise of virtual organizations, and customer interactions over digital channels. These rapid changes in industry norms require that companies take action to keep up. Forward-thinking businesses understand the importance of flexible solutions that support shifting workforce and customer needs. With the help of top UCaaS providers, enterprises across industries are making the changes required to future-proof their businesses.

As a recognized unified communications-as-a-service (UCaaS) provider, CBTS can help your enterprise organization evolve alongside a constantly changing digital landscape. With a rich portfolio of cloud communications, collaboration, and contact center services, CBTS can deliver custom-tailored solutions across industries.

Operating as one of the industry’s top UCaaS providers has garnered CBTS recognition among its peers. Frost & Sullivan, a market research and business consulting firm, recently placed CBTS in the top quadrant of its 2021 Frost Radar™ in Hosted IP Telephony and UCaaS for North America. 2021 marks the second straight year that CBTS has received the honor, thanks to expert design and a team of engineers ready to support hosted solutions for any industry sector.

“CBTS has been particularly effective in serving organizations in the public, healthcare, and retail sectors, which have been disrupted in the past two years. With its diversified technology portfolio services, CBTS has proven a trusted partner for businesses at varying stages of their transformation journey. Much of CBTS’ past UCaaS growth has come from substantial deployments, including many in SLED and retail. CBTS is poised for continued growth in these sectors as government and education organizations embrace cloud services to support the rise in remote/hybrid work.”

Elka Popova, Vice President and Senior Fellow, Digital Transformation at Frost & Sullivan

Read more: Six ways to enable business transformation with UCaaS

CBTS delivers robust cloud services for successful remote work

CBTS differentiates itself from competing top UCaaS providers with its extensive cloud, infrastructure, communications, and consulting expertise. A highly consultative approach results in custom-tailored solutions that leverage third-party technologies for its Webex Calling and Microsoft Teams Voice.

The broader CBTS portfolio—which encompasses fiber connectivity, multiple as-a-service network models, integrated contact centers, and SIP trunking—provides additional value to its UCaaS customers. Today, CBTS also acts as a strong worldwide partner for Cisco Broadworks and Cisco HCS and as a leading provider for retail, healthcare, and state and local government and education (SLED) verticals. With 27 offices in five countries, CBTS is positioned to scale its UCaaS operations moving ahead. Much of the company’s prior growth derived from large deployments in SLED and retail. CBTS continues to grow in these sectors as government and education entities embrace remote work-supporting cloud services.

Read more: How UCaaS is changing the face of education communication solutions

CBTS is a top UCaaS technology company for your cloud migration needs

CBTS UCaaS and collaboration technologies are built to ensure your successful transition to the cloud.

Microsoft Teams Voice is a fully integrated voice and collaboration service utilizing:

Hosted telephone unified with Microsoft Teams.

  • Robust integrated feature sets.
  • Advanced integrated solutions.
  • Diverse location configuration capabilities.
  • Around-the-clock monitoring by expert engineers.

Webex Calling features and benefits:

  • Easy collaboration
  • Self-management
  • Reliable connection
  • Unified Communications
  • Global Breadth
  • Scalable and customizable
  • Multiple devices
  • Ease of migration

Also read: VoIP vs UCaaS: What is right for your business?

Going forward, CBTS can continue to enhance its standing as a top UCaaS company through integrated collaboration services. According to the Frost & Sullivan report, third-party productivity, communications, business, and vertical software and services are opportunities to further impact mission-critical business processes among the CBTS customer base.

In particular, the healthcare and SLED verticals are ripe for transformation in the coming months and years. CBTS is well-situated to capitalize on increased demand for UCaaS in these ever-growing marketplace sectors.

Contact CBTS today to discover how CBTS can bring tailored UCaaS solutions to your changing organization.

Continue Reading:

CBTS lauded as top Frost Radar Report communications leader for second year

Frost & Sullivan report places CBTS in top bracket for UCaaS innovation and growth

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