Unified Communications as a Service (UCaaS)
Empowering a cloud-forward business transformation
Unified Communications as a Service (UCaaS)
Benefits
Our approach
CBTS solutions
Partnerships
Case studies
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An industry game changer
Unified Communications as a Service (UCaaS) has revolutionized the corporate landscape by providing intelligent, integrated collaboration capabilities. From AI-enhanced workstream collaboration platforms and predictive interactive voice response (IVR) to advanced call analytics and automated contact center functionality, businesses are leveraging AI to optimize communication, improve efficiency, and enhance customer experiences.
Our approach begins with understanding your business objectives and priorities to ensure a successful transition to the Cloud. CBTS can then deliver a comprehensive, secure UCaaS solution backed by AI-driven insights, automation, and 24x7x365 expert support.
UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS)
What is Unified Communications as a Service (UCaaS)?
UCaaS is a cloud-based delivery model that consolidates various communication tools such as chat, calling, file sharing, and video conferencing into one unified interface or platform. It enables companies to migrate from using hardware devices to software applications.
UCaaS is a subscription-based service that handles technology management and security, freeing up IT staff to focus on more strategic roles that drive company growth. With AI integration, UCaaS platforms can further enhance productivity by automating routine tasks like call routing, transcription, and customer interactions. The result is improved collaboration, faster decision-making, and a more efficient workflow, all of which benefit employees and contribute to a stronger, more agile business.
BENEFITS
Benefits of Unified Communications as a Service
Streamlined communications = enhanced efficiency
Flexibility
Future-proof
Scalable
Crystal clear quality
Cost savings
Unburden IT departments
%
Netscout
OUR APPROACH
Why CBTS?
CBTS first discovers your business objectives and priorities to ensure a successful transition to cloud-based Unified Communications. Then, CBTS multiplies value by delivering a complete package of technology solutions and security, incorporating AI-driven features like automated call routing and real-time transcription to improve efficiency and collaboration. With a secure network and 24x7x365 support, CBTS ensures your communication system remains optimized, reliable, and ready to help your business succeed.
CBTS experts design, engineer, and build the ideal communications solutions tailored to your needs. We continuously maintain, and support your hosted UCaaS, with no additional cost to you, while leveraging AI-driven insights to keep your system optimized. Additionally, CBTS offers expert installation, training, and access to a constantly evolving technology roadmap to help your company stay ahead of the competition.
Assess
Build
Transition
Training
“What makes CBTS the ideal communications partner? Two things: our technology and operations. The CBTS cloud has been thoroughly architected to not go down. It can take up to three service outages and still function just fine because of the redundancies. That’s why state and local governments trust us with their communications.”
– Neal Marksberry, Senior Product Manager
CBTS SOLUTIONS
CBTS UCaaS solutions
CBTS can deliver multiple managed services options based on your technology and business needs.
We bring in our experts to design, engineer, and build your desired outcomes. CBTS continuously upgrades, maintains, and supports your hosted solution at no additional cost to you. We also provide expert installation, training, and a constantly evolving technology roadmap so you are never left behind.
Reliability
%
- Geo-redundant data centers across North America
- 24x7x365 support
- Enhanced 911
- Carrier redundancy
- Non-disruptive real-time upgrades
- Flexible and scalable network design
UCaaS with Microsoft Teams Voice and Webex Calling
Dig deeper
Info sheet
Webex Calling: Simplified calling and collaboration
Enabling communication in the digital workplace with AI
Info sheet
VoIP Trunking from CBTS
PARTNERSHIPS
CBTS is a Cisco Gold Integrator and Provider, as well as a certified Microsoft Solutions Partner for Modern Work. When delivered with the precision and expertise of CBTS engineers, collaboration solutions like Webex and Microsoft Teams can replace many traditional conferencing engagements across a spectrum of industries while keeping teams engaged.
Microsoft Teams Voice
Fully-integrated voice and collaboration solutions
- Eliminate costly phone equipment purchase/rental costs
- Simplify end-user adoption
- Simplify IT management
- Evolve into a modern voice solution for remote and hybrid work
Webex Calling
Webex offers enterprises the benefits of cloud innovation today while enabling a smooth cloud migration over time.
- Connects to your on-premises PBXs
- Delivers a common global dial plan
- Enables a phased transition to the Cloud
Unified collaboration and meeting solutions
Unified collaboration solutions consolidate all of the right tools into one integrated platform for a seamless user experience.
- Cisco Webex
- Microsoft Teams
- Microsoft Teams Voice
- Webex and Cisco devices
- End-to-end security
“CBTS remains one of Cisco’s top partners worldwide and a leading UCaaS provider for retail, healthcare, state and local government, and education (SLED) verticals. CBTS differentiates itself from competitors with its broad expertise and ability to tailor solutions to businesses’ specific needs by employing a highly consultative approach. CBTS is poised for growth due to their commitment to their multiplatform UCaaS portfolio including Cisco Webex Calling and Microsoft Teams Voice.”
Elka Popova, VP and Senior Fellow, Digital Transformation, 2021 Frost Radar Report — North American IP Telephony and UCaaS Market
Aligning UCaaS with business objectives
There are so many benefits of switching to UCaaS, but one of the greatest advantages is its cost savings, with AI-driven features helping businesses reduce operational expenses even further. AI can automate routine tasks like call routing and transcription, reducing the need for manual intervention and boosting efficiency. In addition to lowering communication budgets, AI-enhanced UCaaS streamlines workflows and enables smarter decision-making, maximizing the value your business gets from cloud-based communication solutions.
50-70%
Many businesses have reported saving between 50-70% on communications after switching to the cloud.
Case Studies
With 16 colleges and over 80 campuses across Kentucky, KCTCS brings first-rate education to every corner of the state. KCTCS serves 80,000+ students, making it the largest post-secondary education institution in Kentucky.
KCTCS needed to implement and align a communication solution that would span across all 80 campuses statewide.
CBTS solution
Building on the existing Cisco infrastructure, CBTS managed the migration to Webex Calling and provided services such as:
- Overall project management.
- Enhanced voice design.
- Coordination of phone number porting with applicable service providers.
- Automated license configuration in Webex Control Hub.
- Complete visibility of legacy PBX data, such as extensions, devices/stations, call queues, auto attendants, and more.
- Webex license assignment based on personal profiles.
Outcome
KCTCS now enjoys the enhanced communication and collaboration features of a next-gen UCaaS system built on Webex Calling. CBTS ensured minimal downtime during the transition and currently provides testing and remediation support.
FAQs
FAQs
What is the difference between CCaaS and UCaaS?
In general, the focus of CCaaS is customer experience and support. In contrast, UCaaS is designed for internal communication and collaboration between team members.
What is the difference between UCaaS and VoIP?
VoIP is for business calls and audio conferencing. UCaaS adds text, chat, video, and file sharing.
What if my company still uses a traditional telephony system?
CBTS can integrate your PBX phone system with cloud calling or transition it into a cloud-based infrastructure.
How reliable is UCaaS?
Reliability is critical. The UCaaS solution you adopt should provide 99.99% service reliability and accessible technical support.
Is UCaaS right for my business?
If your organization has limited IT resources and expertise with telephony equipment, moving to UCaaS allows you to offload a large portion of your IT infrastructure to experts.
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