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How SD-WAN can transform the restaurant business

In the restaurant business, customer data is increasingly making the difference between success and failure. As diners become more accustomed to getting what they want when they want it and new food trends emerging on a regular basis, restaurateurs who can quickly deliver the latest made-to-order fare hold a distinct advantage over those who do not.

Recently, a restaurant chain with more than 100 locations across the Midwest approached CBTS about unifying its widely disparate network infrastructure under a single vendor. The company had just deployed a new POS and ERP solution and it became clear that managing connectivity at each location and conducting billing operations separately was leading to poor performance and inadequate customer experiences.

To optimize workflows, the company required a number of things from its wide area network:

  • A hosted Unified Communications solution that handles both voice and data
  • Rapid, dynamic scalability and optimized resource consumption
  • Cloud-based management
  • Rapid, seamless deployment
  • Access to rural locations with limited communications infrastructure
  • Built-in disaster recover

In the end, the company chose an advanced SD-WAN solution provided a service managed by CBTS. This delivers a number of key advantages in addition to the ones listed above.

First, as a managed service, it allows the company to offload day-to-day management of the network from its three-person IT staff to our team of experienced professionals. Not only does this all but eliminate the substantial travel needed to address network problems in person, it preserves the ability for internal IT to step in and make changes when necessary, which typically involve alterations related to higher-level, strategic objectives rather than the mundane tasks of resource provisioning and traffic management.

Network visibility leads to improved resource allocation

The keys to this level of functionality are the end-to-end visibility and advanced orchestration capabilities that are implemented as core assets of the system. With these tools in place, technicians are able to perform deep-dive analytics into network conditions to assess traffic flows and troubleshoot problems generated not only by faulty network components but by poor coordination between multiple components, something that single-system monitoring solutions often fail to catch. At the same time, the system has the ability to automatically adjust resource allocation and other attributes to ensure optimal performance at the lowest cost.

This is a dramatic improvement over the patchwork infrastructure previously deployed on the company’s dedicated T1 network. No longer is it necessary to provision enough resources to cover peak loads only to let them sit idle at other times. With proper management and resource allocation, consumption can be tied directly to workload levels, allowing the company to maintain broadband connectivity from local providers for about $70 to $80 per line, rather than $1,500 per line under a traditional infrastructure. With the money saved, in fact, the company was able to implement an entirely new phone system, including all new switches and a managed Wi-Fi platform.

High speed connectivity delivers reliability

This same solution also provides high-speed connectivity across all telecommunications infrastructure. Regardless of whether a site is located in the heart of a city or out in the countryside, users benefit from flexible broadband service with high levels of availability and top-flight applications. In addition, this provides a high level of redundancy between sites. Should one location lose voice service, for instance, it can be automatically failed over to a nearby site and then just as easily restored once the issue has been isolated and corrected.

SD-WAN transforms the restaurant business

Like any business in the digital age, restaurants need to become leaner and meaner by driving out inefficiency from their supply and delivery operations that, in turn, will provide increased profitability from tighter margins. The first step in this conversion is upgrading IT infrastructure to state-of-the-art virtual cloud-based environments, but it will also require a change in business processes, the workforce and perhaps the business model itself.

From a networking perspective, SD-WAN provides the foundation on which all other advanced digital ecosystems can be built, and it can do so at lower cost and with fewer management headaches than traditional infrastructure.

Contact us today for more information on how CBTS can improve your wide area networking.

Bringing 5G indoors – the new “must have” for in-building wireless connectivity

A remedy for unreliable in-building cellular connectivity

Everyone can relate to poor cellular reception inside a building. In fact, with 80% of mobile traffic happening indoors, dropped calls and cellular dead zones have become common in the workplace.

However recently, as fifth generation mobile technology (5G) continues to be deployed globally, the demand for indoor connectivity has grown, and is expected to continue to grow exponentially, making in-building wireless connectivity the new “must have” among building owners and managers. 

To address this need, CBTS has developed a fiber-based, multi-carrier Distributed Antenna System (DAS) that delivers strong, reliable wireless connectivity to any type of mobile device no matter where they are inside a building.

“CBTS understands that mobility is mission-critical for organizations that require employees to work in multiple locations throughout the day. Our DAS solution delivers seamless connectivity for mobile users anywhere inside their work location, and is designed to integrate with future technologies such as 5G.

John Scola, Director Mobility Operations at CBTS

The CBTS solution is ideal for multi-level buildings and areas that lack reliable cellular connectivity, while delivering:

  • 5G ready infrastructure that is scalable to meet growing usage needs while ensuring lower cost of ownership and the ability to use most available frequencies.
  • Higher speeds and lower latency for organizations that are adopting a mobile-first approach for employees.
  • Enhanced public safety through integration with most emergency notification systems and improved ability to call 911 throughout the building.
  • Level of network reliability required for IoT and machine-to-machine learning solutions

The in-building wireless solution is also available as a Service, which means CBTS provides the following:

  • Initial building and wireless network assessment.
  • Custom design and engineering of DAS solution.
  • Management of installation.
  • Carrier onboarding and management.
  • Turn up of network with close-out package.
  • Ongoing 24×7 monitoring.
  • Monthly status and analytics reporting.
  • Flexible financing options, including optional upfront CapEx and a monthly OpEx service fee model

Learn more about in-building wireless and the CBTS Indoor 5G solution at or read a case study to see how a large aviation manufacturer achieved their “mobile first” objectives with the implementation of our Indoor 5G solution.


Serverless Example: Greater Cleveland RTA Case Study

This article provides a brief synopsis of how serverless technology transformed the Greater Cleveland RTA’s Short Message Service system. To learn more about this real-world serverless example, download the full case study.

Mass transit authorities are facing a wealth of challenges as they head into a new decade.

From the cost of maintaining infrastructure to keep up with growing populations to ensuring public safety and security, transportation officials find themselves caught between the rock of municipal budget limitations and the hard place of increasingly demanding consumers.

A prime example is the Greater Cleveland Regional Transportation Authority (RTA). The Greater Cleveland RTA serves upwards of 44 million people in the city of Cleveland and its surrounding suburbs.

Primary problem – antiquated Engagement System unable to sustain growth

The organization employs a state-of-the-art emergency communications system. Its antiquated Engagement System was used to relay general safety messages to riders and to report their concerns. This system was struggling to keep up with expanding workloads.

One of the problems was an inability to quickly develop, and ultimately support, cloud-native applications. This is crucial in the transition from traditional IT architectures toward a more service-driven strategy.

In the digital economy, applications require far less latency than what is available from traditional on-premises infrastructure, particularly when the data environment scales to multiple geographically distributed data centers.

Clearly, Cleveland RTA needed a next-generation solution to solve a next-generation problem.

Solution – a serverless cloud architecture

Ultimately, the organization chose to deploy a serverless cloud architecture backed by CBTS cloud management and support. This change opened a wealth of new tools to create a modern communications framework, including:

  • AI from IBM Watson
  • Text messaging technology from Twilio
  • AWS Lambda services
  • LiveChat capabilities

Even at this early stage of the deployment, the results have been impressive.

Safety improved with direct to dispatch short message service application

The RTA has been able to field a state-of-the-art Short Message Service (SMS) texting application. This application allows riders to transmit safety concerns and other issues directly to dispatchers from their cell phones.

This service is designed for non-emergency issues such as helping a lost child, reporting vandalism, or alerting officials to potential safety concerns. And as with any text, these messages can contain photos, videos, and other attachments. These attachments provide transit officials with more information about the concern. They also assist the rider with maps, instructions, or other tools.

Improved service and lowered costs with AI

In addition, the service provides a real-time dashboard that combines current and historical data with IBM Watson and other Big Data tools to improve service and lower costs.

This gives transit officials valuable information to direct equipment, personnel, and other resources to where they are needed most at any given moment. At the same time, the impact of various solutions over time are gauged to ensure a steadily improving transportation experience for employees and riders alike.

AI can also be used to automate many routine queries from riders, directing them to the proper knowledge stores or otherwise resolving issues much faster than a human operator.

The overall benefit of implementing serverless architectures

The overall benefit of the solution has been to streamline communications between transit operators and the traveling public.

Gone are the days when complaints or concerns were submitted manually, on paper, and then dealt with at the slow pace of the bureaucratic process. Today’s rider can submit a query or make a comment to the authority through a simple text. Just as quickly, they can get an accurate, informative response that is appropriate to the nature of the concern.

And best of all, the system gets better over time as both riders and operators become more familiar with its capabilities.


In this digital age, even public authorities must keep up with the demands of the public.

As new generations of commuters enter the workforce, they expect the same kind of functionality in their transportation as they receive on social platforms, productivity solutions, and shopping sites. Serverless architectures allow organizations to quickly create these environments, even when budgets are tight and there is no guarantee that the new services they support will contribute to additional revenues.

To learn more about how a serverless cloud architecture transformed the Greater Cleveland Regional Transportation Authority’s new texting platform, download the full case study.


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CBTS holding CIO SD-WAN Summit in New York

Today’s workforce is spread across branch offices and remote work sites in the United States and throughout the world. That means it is more important than ever for IT leaders to explore Software Defined-Wide Area Network (SD-WAN) solutions that can improve enterprise WAN performance.

Employees expect effortless collaboration, regardless of location. They want instant access, on any device, to cloud applications and rich-media files that consume an ever-increasing amount of your bandwidth. And they look to employers to provide it.

CBTS SD-WAN provides unlimited, optimized access across the entire enterprise organization for cloud applications and services while simplifying implementation and allowing for central management of all network activity.

Join CBTS experts at the CIO SD-WAN Summit on September 26, 2019 in New York, NY
Join CBTS experts at the CIO SD-WAN Summit

Join CBTS September 26 at the CIO SD-WAN Summit in NYC

Join CBTS on September 26 at the CIO SD-WAN Summit at Morton’s The Steakhouse–Midtown Manhattan in New York City for an executive-level dialogue that will address the future of enterprise networking. Our panel of experts will discuss strategies that combine and integrate SD-WAN, NaaS, and UCaaS to support the constantly evolving requirements of today’s business enterprise.

We will explore the strategic, operational, financial, and technological imperatives that must be addressed to ensure that all critical enterprise networking requirements are met in a flexible, future-proof, and cost-effective manner.

Our panel of experts will discuss the new opportunities created by the integration of emerging technologies into business operations and the networking environment, and how they can be leveraged to accelerate the achievement of critical business objectives.

Attendees will have the opportunity to network with other CIOs and vice presidents in the New York City metropolitan area.

CIO SD-WAN Summit features CBTS expertise

Panel members include:

Joe Putnick - Vice President and Principal of the Communications Practice, CBTS

Joe Putnick
Vice President and Principal Communications Practice

Joe specializes in leading high-performance teams that consult, design, and deliver data networking and communications solutions to customers across all industries. Joe has held leadership positions in operations, sales, product development, and management during his tenure with CBTS and has more than 24 years of experience in the networking-telecommunications industry. He is a veteran of the United States Marine Corps.

Jon Lloyd - Director of Cloud Networking, SD-WAN, and NaaS Solutions for CBTS

Jon Lloyd
Director of Cloud Networking, SD-WAN, and NaaS Solutions

Jon has over 12 years of experience designing, developing, and implementing voice communications, connectivity, cloud, and networking strategies for businesses nationwide. He is recognized for his expertise and knowledge and is widely regarded as a thought leader in the SD-WAN marketplace.

Charles Pelton - Contributing Editor,

Charles Pelton
Contributing Editor

Charles is the former Editor-in-Chief of InformationWeek Magazine. He has run dozens of business and IT roundtables, moderated IT and other business focused panels, and hosted executive conferences for CIO, Computerworld, and other groups. He co-founded Modern Media Partners which focuses, in part, on producing live events and conferences. A business journalist for more than 25 years, Charles has worked as a reporter for Time and USA Today and on events for The Economist and The Wall Street Journal.

CIO SD-WAN Summit to focus on key topics

Our experts will discuss the evolution of the enterprise network in the context of decisions by a growing number of organizations to pursue major digital transformation initiatives and the move away from siloed networks to an integrated SD-WAN, NaaS, and UCaaS strategy.

Our panelists will cover the impact of the rise in SD-WAN on the way enterprise technologists design, develop, and deploy network infrastructures to meet current and emerging business requirements, and the implications of these decisions from the perspectives of leadership, management, and talent requirements.

Finally, they will address the impact of emerging technologies on enterprise network design and how an integrated approach to SD-WAN, NaaS, and UCaaS can lead to real business outcomes; how actionable analytics and real-time visibility can enhance strategic business decisions; and how an integrated SD-WAN, NaaS, and UCaaS solution can enhance capabilities and streamline management through support by a single provider.

Register for the CIO SD-WAN Summit and get the SD-WAN CIO Toolkit.

Join CBTS experts at the CIO SD-WAN Summit on September 26, 2019 in New York, NY

Why SD-WAN is a powerful healthcare technology solution

Organizations face unique challenges when adopting a new healthcare technology solution. In addition to HIPAA and HITRUST compliance, hospitals must also conform to a federal mandate that requires meaningful use of electronic health records.

Healthcare organizations experience additional technical challenges, including:

  • The need to quickly share X-ray images, CT scans, test results, and other critical data with colleagues to collaborate on patient health management.
  • Advanced security measures to segment access to private information.
  • Integrating new acquisitions into the system.
  • Creating a positive patient experience.
  • The cost of multiple Internet links to ensure 24x7x365 operations.
  • Training and managing an IT staff to monitor technology and troubleshoot problems.

How SD-WAN can help

Software-defined networking in a wide-area network (SD-WAN) provides unbounded, optimized access to cloud applications and services across an entire healthcare system, including satellite and mobile offices. It allows healthcare providers to extend computer networks over long distances to connect remote branch offices, and to deliver the necessary applications and services.

SD-WAN technology allows healthcare systems to alleviate many of the following pain points:

  1. Collaboration
  2. Security
  3. Consolidation
  4. Patient experience
  5. Cost
  6. Staff


The continuum of care and increasing focus on patient experience demands that healthcare providers efficiently collaborate to support patients that see different specialists for different conditions. Ultimately, individual patient data must be accessible by every provider that supports that patient.

SD-WAN technology, a healthcare technology solution, gives clinicians the ability to quickly view and share data-heavy information without slowing down the network. This includes high-definition images and scans.


CBTS understands the security needs of hospitals and healthcare systems. CBTS helps develop the right security posture for each of the organization’s needs. Through regional on-ramps, service insertions, or even virtual or cloud-based firewalls, CBTS provides a plan to make sure your data is safe.


In an era of continuous mergers and acquisitions, hospitals and healthcare systems can use SD-WAN technology, a healthcare technology solution, to create a single network infrastructure that includes many connection types, such as multiprotocol label switching (MPLS), broadband, or wireless LTE. This allows healthcare systems to integrate newly acquired practices into the network that may use dramatically different technology infrastructure with separate providers.

SD-WAN technology also has the benefit of increased flexibility, which allows businesses to scale connectivity up and down for peak-and-valley demand. Ultimately, this will improve an enterprise’s connectivity between locations, the main office, and the cloud.

Patient experience

Patients want to be able to access the network as fast as possible. This SD-WAN technology allows for patient access whether they are in a facility or making an appointment from home.


In general, SD-WAN is much less expensive than the standard Multiprotocol Label Switching (MPLS) or dedicated Internet links many healthcare facilities use. This healthcare technology solution is much less expensive because it removes expensive routing hardware and instead provisions connectivity and services from the cloud.

SD-WAN also has the benefit of increased flexibility, allowing businesses to scale connectivity up and down for peak-and-valley demand. This flexibility also means that businesses can avoid over provisioning, further lowering overall WAN expenses.


CBTS is a partner in a healthcare system’s technology. With 24x7x365 monitoring, providers don’t need to worry about deploying their staff to troubleshoot problems. CBTS proactively manages your network and identifies issues immediately.

CBTS can implement and manage your healthcare technology solution

SD-WAN provides healthcare systems with cutting-edge technology. CBTS has more than 800 highly certified engineers who take on the burden of IT management and maintenance for your organization. As a result, healthcare systems receive higher Quality of Service (QoS), reliable access to real-time voice and video services, and the luxury of focusing on their core business operations instead of overseeing complex networking infrastructure.

SD-WAN: 2019 strategic roadmap for software defined networking

The continued surge in digital business initiatives leveraging cloud-based IT delivery is a force that’s reshaping the enterprise network landscape and moving clients toward software defined networking.

The ever-rising cost model associated with traditional networking makes for an inflexible and highly inefficient solution in terms of capital allocation. Costs include replacing obsolete hardware and applications, securing the proper IT staff to manage and maintain the infrastructure, and relying on multiple vendors for deployment and ongoing support.

The future of networking is the cloud. We are increasingly deploying sensitive data migrations to the cloud as our clients’ on-premise data centers and servers reach end-of-life. We are also delivering more cloud-based applications as a service, which are scalable and tailored to your unique business needs.

The future-state of the network

According to a study conducted by Gartner with CBTS, the primary external forces driving network change are a desire to:

  1. Improve speed and agility
  2. Maximize uptime
  3. Reduce costs
  4. Optimize performance in the adoption of digital business initiatives

However, traditional network offerings are not suited to deliver agile, cost-effective, and high-performing solutions in support of hybrid cloud IT architectures. Plus, as the number of Internet of Things (IoT) and mobile devices connected to your enterprise campus network continues to increase, so do the requirements of your network.

After decades of sharpening network performance and adding on new features, the future of network innovation will require a strategic focus on:

  1. Operational simplicity
  2. Automation
  3. Reliability
  4. Scalability
  5. Solutions with flexible business models

Operational innovation and the network of the future

Network leaders should focus on solutions that simplify the deployment and operation of the network. Zero-touch configuration, orchestration with application programming interfaces (APIs), business-policy-based configurations, automation, and virtualization are just a few of these solutions.

Organizations should aim to future-proof enterprise data center investments by preferring solutions like software defined networking that can extend management capabilities into a multi-cloud environment.

Software defined networking increases connectivity, efficiency

CBTS Software Defined-Wide Area Network (SD-WAN) powered by VeloCloud, now part of VMware, provides limitless and optimized access across the entire enterprise organization for cloud applications and services. At the same time, it simplifies implementations and centrally manages all network activity.

CBTS SD-WAN delivers:

  • Maximized MPLS connections. Augment current, costly MPLS with a cheaper secondary connection, or even replace MPLS entirely in favor of broadband with SD-WAN.
  • Orchestrated services. SD-WAN orchestrates services among Unified Communications as a Service (UCaaS), Local Area Networks (LANs), Software as a Service (SaaS) applications, security systems, and private and public clouds, including clouds hosted on Microsoft Azure and Amazon AWS platforms.
  • Optimized usage. SD-WAN enables IT managers to build in rules for applications, specify 100 percent uptime for a specific application, and deliver remediation of packet loss or jitter.
  • Improved Quality of Service (QoS). The centralized, policy-based routing capability of SD-WAN can increase the performance and reliability of branch networks.
  • Successful business outcomes. SD-WAN delivers cost savings, drastic improvements on end-to-end voice and video communication, more efficient use of private and public networks, and the ability to optimize hybrid network activity and application-aware routing.

Strategic roadmap for software defined networking

Replacing traditional routers in favor of SD-WAN appliances will enable greater network agility, simplicity, and performance. Software defined networking distributes internet access and ensures the enterprise campus network can support current and future requirements for digital business such as IoT by leveraging Wi-Fi and cellular connectivity.

By embracing digital business initiatives and focusing on agility, automation, scalability and being output-driven, your enterprise network can evolve from a cost center to an entity that offers demonstrable business value for the organization.

SD-WAN removes network-related barriers

As organizations evolve in the era of digital transformation, they often discover that the networks that have driven their business forward in the past are now slowing them down. They know they need to replace the hodgepodge of systems they’ve accumulated over time that are creating network barriers with a solution that’s more integrated, more efficient, and easier to manage.

For many, that means migrating to the cloud, which can create additional network strains.

To stay competitive, distributed organizations are looking to SD-WAN to overcome today’s branch network challenges of expensive bandwidth, infrastructure complexity, and rigid architectures.

Companies that want to avoid the challenges of cloud migration should consider upgrading their network strategy and design with an SD-WAN solution that is:


  1. Optimized for cloud performance both now and in the future.
  2. Configured to maximize the efficiency of existing hardware throughout the migration to cloud services.
  3. Offered as a managed service to free in-house IT staff from the day-to-day network management, maintenance, and troubleshooting. This allows internal IT resources to focus on core initiatives and innovate on a modernized infrastructure.

SD-WAN alleviates top networking concerns

SD-WAN addresses our clients’ top networking issues as it provides a centralized network that optimizes cloud computing, improves security, and increases visibility in a single solution. SD-WAN also lowers bandwidth costs.

Backed up by superior engineering, CBTS SD-WAN adopts a transformational approach to simplify branch office networking, assure optimal application performance, and overcome existing network barriers.

How SD-WAN overcomes your network barriers

Our purpose-built enterprise solution allows businesses to:

  • Address performance issues where latency, distributed data sources and applications, and broad access to systems across locations, devices, and geographies may all come into play.
  • Deliver high performance for the next-generation of business applications.
  • Innovate and transform business outcomes with enhanced real-time operations and business agility.
  • Eliminate capEx, the traditional capital investment in IT infrastructure.
  • Leave behind the complexity and high costs associated with building, sourcing and supporting high performance and leading-edge technology.
  • Pay less for an agile, high-performance network.

Why SD-WAN as a managed service is the solution

The simplicity and cost advantages of SD-WAN make it an excellent candidate for cloud-based fully managed services, even at the enterprise level.

When you partner with a managed SD-WAN provider, you hand off a substantial volume of networking duties to CBTS experts who design, implement, manage, and monitor your remote-office networking 24x7x365.

Managed SD-WAN from CBTS helps enterprises move beyond MPLS connectivity to overcome network barriers. Our experts have decades of experience with data centers, networking technologies, and enterprise-level IT challenges. With every enterprise embracing big data, machine learning, and advanced analytics to survive disruptive threats, the fully managed option can give your company a computing edge.

Pairing our SD-WAN solution with our expert support makes for a white-glove solution package that is tailored to meet your business needs.

How to choose the right SD-WAN provider for your business

The adoption of cloud technologies, such as SD-WAN, requires a comprehensive strategy along with the trust and reassurance of a proven IT partner.

Look for a partner with all of these capabilities:

  • Ability to assess your existing network and develop a customized technology roadmap that addresses both your organization’s current needs and its future business goals.
  • Support for both wired and wireless technologies as well as public and private transport.
  • Cloud management that enables remote provisioning and global management from a single central location.
  • Intelligent load balancing that uses all available bandwidth in the most efficient way.
  • 24/7 monitoring that detects bad links and steers traffic for optimal network and application performance. Reports on application performance and links for SLA adherence.
  • The ability to build sophisticated business rules and routing policies.
  • The ability to let clients shift between managing all or just some infrastructure depending on current needs.
  • Broadly certified engineers who can  perform routine implementation and monitoring, and future proof a network by designing a cloud migration strategy that maximizes efficiency of existing hardware on the way to the cloud. Our certified engineers will also suggest new technologies based on the latest certifications.
  • A portfolio of providers that lets the partner choose the right vendor-neutral mix of solutions for a customer’s specific business needs.
  • A utility pricing model based on a flat monthly fee for easy budgeting and planning.
Together with IDG Research, CBTS recently surveyed IT decision makers on SD-WAN. Do you know where you stack-up? This whitepaper gives you not only the stats, but also the solution to removing network-related barriers. To learn more about CBTS SD-WAN, request a free consultation or Proof of Concept conversation.



CBTS introduces new cloud calling solution

CBTS is pleased to introduce Cloud Calling, a complete cloud-based calling solution powered by Cisco.

Cloud Calling features

Cloud Calling is a comprehensive service with full cloud-PBX and mobility features. It enables organizations to expand and migrate an existing on-premise deployment into a cloud environment.

This cloud calling solution provides multisite capabilities and global reach for small, midmarket, and enterprise organizations while minimizing the complexity associated with moving into the cloud. It supports a wide range of Cisco IP Phones combined with the latest collaboration technologies–Webex Meetings and Webex Teams.

The CBTS Cloud Calling offering includes calling, meetings, and team collaboration under a single subscription model.

Collaborate efficiently with Cisco Webex Teams


Cisco Webex Teams is a collaboration tool that includes video, messaging, screen sharing, spaces, whiteboarding, and much more.

Webex Teams is included, adding rich unified communications and team collaboration services.

Leverage Cisco Webex for meetings

Cisco Webex Meetings provides unmatched video quality and delivers a seamless meeting experience from any device, anywhere. Webex Meetings is offered as an integrated add-on to provide the world’s most popular and premium conferencing experience.

Receive world-class support

As part of our secure and scalable Cloud Calling offer, you receive:

  • Global delivery and support. Ubiquitous services and functionality regardless of location. Ideal for multisite businesses.
  • A cloud migration path. Augment on-premise PBX solutions and build a gradual cloud migration to easily scale your business.
  • Extensive support. From onboarding, activation, through ongoing 24x7x365 monitoring, management, maintenance, and training our CBTS experts are here for your business.
Cloud Calling by CBTS: Get the best solution for your business

Cloud Calling offers multiple benefits

A fully managed cloud calling solution platform helps you:

work globally icon

Work Globally
Our Cloud Calling offer is built to support multisite and global multi-national networking requirements.

control investment costs icon

Control Investment Costs
Reduce technology and operational cost and complexity, and gain a more agile, intuitive way to work.

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Scale Up or Down
We offer flexible Cloud Calling solution deployments that scale to meet the needs of enterprises of every size.

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Reduce Time to Onboard
Start using your new solution quickly and easily.

Remain competitive with CBTS

Cloud Calling by CBTS is the solution for any business that needs and wants to remain competitive in today’s ever-changing digital landscape.

CBTS couples vast technical expertise with flexible unified communications and collaboration solutions to drive successful business outcomes, mitigate risks, improve operational efficiency, and reduce costs for our clients.

“Our clients expect to use professional communications technology that easily integrates with their business applications and workflows. Cloud Calling provides the flexibility and value that will allow clients to communicate and collaborate more efficiently in order to drive business outcomes.

The addition of Cloud Calling, in combination with our existing portfolio of Unified Communications solutions, allows CBTS to fully meet the needs of organizations ranging from startups to Fortune 500 enterprises.”

Greg Samuels
Senior Director, Cisco Sales Practice

Future-proof your business today with Cloud Calling by CBTS.

NaaS helps school districts engage students

School districts are caught between a rock and a hard place when it comes to technology funding. The rock is the budget, which is usually stretched to the max. The hard place is the relentless need for new technologies.

Case Study: Read how CBTS NaaS addresses the unique pain points facing school districts in a cost-efficient and future-proof manner.

Connectivity is critical in today’s educational environment. Students must have access to data across multiple locations. Students need to communicate on a wide scale. And students are increasingly required to submit assignments on various digital platforms.

Failure to provide the necessary technologies will ultimately isolate students.

School districts have unique networking needs

Maintaining broadband connectivity is an expensive and highly inefficient prospect.

School districts, on average, serve at least 30,000 students. Their networking needs rival those of Fortune 500 companies, yet capacity largely sits idle after the school day ends. Cash-strapped schools require a better networking solution.

NaaS offers school districts flexible, efficient solution

Many districts are turning to CBTS for Network as a Service (NaaS).

CBTS NaaS is managed via a user-friendly dashboard that provides complete visibility into the network. The solution evolves without complex hardware deployments, disruption of service, or gaps in security.

NaaS enables districts to move from a fixed capital cost (CapEx) to an on-demand operational cost (OpEx). This means schools only pay for what they need.

NaaS offers value to school districts beyond connectivity

The CBTS managed Network as a Service portfolio provides school systems reliable network access. The solution meets connectivity needs in a number of ways:

  • Automated Virtual Private Networking. Auto VPN allows local area networks (LANs) to easily be connected, secured, and decommissioned.
  • Offloaded Management. CBTS provides expert engineering support 24x7x365 for your network. CBTS constantly monitors the network for threats, and stops them without disrupting your team.
  • Cost Control. CBTS service is available at a fixed rate for a predictable monthly fee.
  • Security. CBTS allows clients to set their own rules and integrate appropriate security measures for each type of user. For schools, these users include students, teachers, administrators, and facilities maintenance.
  • Constant Protection. CBTS offers proactive monitoring to provide early detection of network infractions and threats.

School districts access cutting edge technology with NaaS

NaaS also allows school districts to remain on the cutting edge of networking technology.

CBTS clients enjoy the most advanced technologies when they become available. These technologies include intelligent analytics, software-defined network architectures, and Power-over-Ethernet (PoE).

CBTS offers flexible support to school districts

CBTS helps clients quickly implement new technologies with no downtime or security risks. CBTS can fully manage your NaaS stack, or we can custom-tailor our engagement based on your organization’s needs.

CBTS helps school districts stay focused on supporting students

School systems must deliver a wide range of digital services to remain relevant. This requires an advanced, flexible, and cost-efficient network.

School districts that leverage the CBTS NaaS solution are better equipped to enhance the educational experience for students. These school districts will enjoy improved performance and ensure cost efficiencies for administration, parents, and taxpayers.

NaaS solution meets automobile retailer’s needs

CBTS helps clients across industries leverage Network as a Service to meet their individual needs. An automobile retailer with a wide network of franchised dealerships approached CBTS looking for a managed network solution to support its future business strategy. The client had a multiprotocol label switching (MPLS)-based network and was concerned about its ability to handle growth.

Case Study: Learn how the CBTS NaaS solution helped an automobile retailer achieve 20% cost savings.

Automobile retailer’s business challenges

The client owns a network of franchised automobile dealerships across three states. The client has three business units located in Greater Cincinnati, Columbus, and Salt Lake City. Its expensive MPLS connections were supporting 16 sites and provided access to critical applications through the client’s data center.

The automobile retailer had the following needs:

  1. A managed network solution. To ensure a reliable connection for the automobile dealer’s current and future locations.
  2. Additional Internet bandwidth. To support dealer-specific and proprietary applications without making additional investments in software or hardware.
  3. Short-term support for existing infrastructure with long-term implementation strategy. The retailer’s MPLS contracts had various expiration dates and limited in-house IT resources. It needed a provider to help implement this technology.

Developing a comprehensive NaaS solution

CBTS determined the client should move to Network as a Service (NaaS) technology.

NaaS is a Wi-Fi enabled network that provides centralized data services throughout multiple locations. This allows clients to share wireless connectivity, analytics, and other resources.

The CBTS development and operations team planned, developed, and implemented the solution. The solution was installed at 16 customer sites within 30 days. It was also integrated with the automobile retailer’s existing MPLS and routing infrastructure. This mitigated the impact on the client’s existing IT resources.

Achieving desired results

With NaaS, the automobile retailer achieved the following results:

  • Improved speed and reliability. This was achieved by moving the retailer’s network infrastructure to the cloud.
  • Sufficient bandwidth. This bandwidth can now support the retailer’s business units.
  • Scalability. This allows the client to add and remove dealerships in the future.
  • 50/50 Internet connection. This connection provides low-cost bandwidth that complements and enhances the retailer’s existing 10/10 MPLS connection.
  • Built-in hardware refresh. Eliminates the retailer’s obsolete equipment.
  • CBTS managed network solution. CBTS manages and monitors the solution, providing 24x7x365 adjustments and troubleshooting. This allows the automobile retailer to manage its locations without worrying about IT issues.


Learn more

Network as a Service (NaaS) from CBTS provides businesses with a scalable method of supporting, maintaining, expanding, and securing today’s commercial networks. To learn more about the solutions CBTS provided to the automobile retailer, download the case study.