by Neal Marksberry | Mar 29, 2023 | Blog, Communications
What is Microsoft Teams Operator Connect? Operator Connect is a new program from Microsoft for select operators, or service providers, that enables additional integration into customers’ Microsoft tenants to provide public switched telephone network (PSTN) service....
by Neal Marksberry | Jan 24, 2023 | Blog, Communications, Digital Workspace
What is Webex Calling? As internal and external business communications become more complex, companies are breaking away from legacy PBX phone systems. Cisco Webex Calling is a cloud-based, single-platform telephony system that allows companies to integrate multiple...
by Tim Byers | Dec 7, 2022 | Blog, Communications, Digital Workspace
Alternative financial services (AFS) companies face unique IT challenges. This industry serves millions of people with payday loans, check cashing, currency exchanges, and other vital services for their customers. Some AFS corporations have hundreds of branches...
by Craig Kathman | Dec 6, 2022 | Blog, Communications, Digital Workspace
Chances are that your business is already utilizing an Office 365 subscription in some capacity. The Microsoft Suite of powerful applications offered through Office 365—including Word, Excel, PowerPoint, and storage through SharePoint and One Drive—meet the everyday...
by Keith Talbot | Dec 2, 2022 | Blog, Communications, Digital Workspace
What is CXsync? Businesses must prioritize customer experience (CX) or risk losing sales. According to PWC, 73% of customers say that quality CX drives their buying decision. However, it can be difficult for marketing or customer service departments to create the...
by Gary Hilson | Mar 29, 2022 | Blog, Communications, Digital Workspace
NaaS not only supports scalability and flexibility for businesses prone to seasonal fluctuations, it also captures customer insights that drive revenue growth. Just as Software as a Service (SaaS) has made inroads into retail as a means of shifting IT responsibilities...
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