by Keith Talbot | Dec 2, 2022 | Blog, Communications, Digital Workspace
What is CXsync? Businesses must prioritize customer experience (CX) or risk losing sales. According to PWC, 73% of customers say that quality CX drives their buying decision. However, it can be difficult for marketing or customer service departments to create the...
by Jonathan Vehr | Oct 13, 2022 | Blog, Digital Workspace
Though more workers are returning to the office as the pandemic gradually dissipates in the U.S., remote work is here to stay. A Gartner survey found that 80% of companies plan to allow employees to work remotely at least part-time; another 47% of respondents said...
by Jana Dorton | Sep 21, 2022 | Blog, Digital Workspace, Security
The future (and arguably the present) of networking belongs to the Cloud. Legacy WAN networks deployed on aging MPLS systems can no longer handle the sheer amount of data, processing power, and security needed to keep businesses competitive. The resources required to...
by CBTS | Aug 26, 2022 | Blog, Digital Workspace
Instead of patching together disjointed systems for voice solutions and cloud-based collaboration, forward-looking companies want to synergize and streamline their corporate telecommunications experiences. As more businesses settle into long-term work-from-home...
by Jana Dorton | Aug 20, 2022 | Blog, Digital Workspace
The financial world is moving quickly, especially when it comes to technology. All the operations in your company depend on technology these days, but you need to focus on servicing your customers. You need your network to be reliable, fast, and secure so that key...
by Matt Douglass | Jul 28, 2022 | Blog, Digital Workspace
As the omni-channel contact center experience grows more complex, it can be challenging to maintain consistency and continuity. With more companies shifting toward a remote work environment, it’s even more important to equip agents with the same service capabilities...
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