Who we are
The catalyst for accelerating client success through the delivery of modern technology
About Us
Our history
Our focus
Core values
Our leadership
Our approach
What makes us unique
Our comprehensive expertise and global footprint means we can serve enterprise clients in any industry regardless of their location.
CBTS is a visionary, flexible, and nimble service provider, forging strategic partnerships with organizations to solve their unique technology challenges.
We build vendor-agnostic solutions that are tailored to our clients’ business priorities and growth objectives.
The value we bring to the customers is the quality of our people and the experience that we have organizationally in the telecommunication and cloud world.
IT transformation in the global landscape
Today, all businesses—regardless of size—exist in a highly globalized world. Whether your challenge is developing a cloud strategy, assessing security vulnerabilities, or developing an interactive experience for your customers, you need a partner with a global perspective that understands your strategic goals.
From consulting to design and implementation to ongoing maintenance and optimization, CBTS combines deep technology experience with the expertise of professionals who bring a personal approach to IT transformation.
It’s not about products. It’s about results.
From strategy through execution, CBTS delivers comprehensive business results for your transformative IT initiatives.
Our clients achieve their objectives through strategic development and modernization of apps and their deployment on secure, scalable platforms. With continuous monitoring, management, and optimization, organizations free their IT staff to focus on innovation needed to thrive in the application era.
Long history of innovating to help clients achieve their goals
2012
Launched Storage/Backup as a Service
2015
Surpassed placing over 1,000 billable resources annually
2016
Launched NaaS and SD-WAN cloud networking solutions
2018
Opened offshore branch in India, based in Chennai, to complement U.S. and Canada onshore resources
2019
Recognized as a Notable UCaaS Provider by Gartner
2020
Implemented enhanced networking and security tools to help our clients manage the transition to secure work-from-anywhere environments
2021
Grew Application Consulting business to $300M+ with 56% YoY growth and billed over 2,000 resources annually worldwide
2022
Fifteenth anniversary of CBTS as a Microsoft Gold Partner and Cloud Solution Provider (CSP)
2023
Launched an outstanding suite of Retail solutions
2024
Launched the Retail Advisory Council; earned three CRN magazine honors: MSP 500 (#43), Elite 150, and Tech Elite 250
2025
Launched AI Accelerator Professional Services and Microsoft Copilot
CBTS by numbers
Years of innovation
Global clients with sites in all 50 states and 57 countries
Dedicated employees
Annual revenue
Technology cerifications
Applications
Develop and migrate secure cloud-native applications built for resiliency, scale, and quick time to market.
Platforms
Modernize existing infrastructure and build new cloud-based environments optimized for automation and application delivery.
Operations
Deliver agile processes for ongoing monitoring and support of all critical IT infrastructure and business applications.
CORE VALUES
Our SPARK core values are the guiding principles that shape our actions and decisions every day.
OUR LEADERSHIP
Leadership team
Rick Snyder
President and CEO (Interim)
Leading CBTS as President and CEO (Interim) as well as a member of the Board of Directors.
Shannon Mullen
Chief Financial Officer
Shannon is responsible for accounting, finance, collections, accounts payable, and sourcing functions, as well as analytics and insights.
Brandon Bowman
Chief Operating Officer
Brandon oversees all CBTS cloud solutions and the consulting, design, delivery, and maintenance teams.
John Hanlon
Chief Revenue Officer
John serves as the Chief Revenue Officer, overseeing the U.S. sales organization
Dr. Poornima Prasad
Chief Human Resources Officer
Dr. Prasad is the Chief Human Resources Officer (CHRO) of CBTS and leads our global team of talent
Paul Khawaja
Senior Vice President, Canada
Paul leads Canada sales and operations, focusing intently on transforming from a traditional IT approach to client-centric services and solutions.
Justin Rice
Senior Vice President, Solutions
Justin leads the consolidated Pre-Sales organization and oversees the RFP, AI & Analytics, and the Product Management Teams
Parvesh Sethi
Senior Vice President, Professional Services
Parvesh leads a global team specializing in application development, hybrid cloud, AI enablement, cybersecurity, and data analytics
Heather Cameron
Vice President and General Counsel
Heather advises the executive team, senior management, and investor board on legal matters and policies.
Eric Miller
Vice President, Marketing
Eric works closely with the Sales and Practice Leaders to plan and execute CBTS marketing activities that drive growth.
OUR APPROACH
There is no such thing as a “one size fits all” solution
With a level of partnership that’s unmatched in the industry, our team specializes in IT transformation that helps clients reach their unique goals.
Assess
A thorough assessment of your current state with considerations for desired outcomes and future strategy.
Design
Expert design and engineering to future-proof your architecture, processes, and operations.
Deploy
Each solution is built, tested, and deployed by certified experts working hand in hand with the client’s IT staff.
Operate
“Our clients rely on us for technology solutions that enable operational efficiencies and deliver transformational growth to their business. Our customer-first mindset and commitment to their success are at the heart of everything we do.”
– Brandon Bowman, Chief Operating Officer, CBTS
OEM and XaaS partnerships
CBTS maintains longstanding strategic partnerships with leading OEMs, ISVs, and cloud providers. Our technology specialists have the certifications and expertise to build, configure, install, and support custom solutions that align with each client’s unique business strategy.
Schedule a complimentary 30-minute discussion
with a CBTS solution consultant
Talk to one of our experts today to discover how we can be your trusted partner for end-to-end technology solutions.