As global connectivity increases, enterprise voice communications have grown ever more complex. The sheer number of technologies, channels, and enhanced features involved has turned enterprise business communications into its own specialized ecosystem, requiring not only technical expertise but also industry knowledge, brand awareness, and robust vendor management skills.
CBTS believes that simplification is overdue. The CBTS Universal SIP Toolkit is designed to consolidate enterprise SIP calling infrastructure and introduce speed and transparency for technology teams. With the Universal SIP toolkit, enterprises gain guaranteed access to the products, services, and connectivity they need to build a customized, fit-for-purpose, resilient voice system at the core of their modernized digital workplace.
How does the Universal SIP Toolkit work?
When developing the Universal SIP Toolkit, CBTS built on its robust SIP trunking services to assemble an expansive ecosystem of industry-leading providers and tools. These resources combine to support end-to-end management of enterprise-grade Internet telephony at any location and scale through a single solutions provider.
On top of a carrier-grade SIP core incorporating technologies from Ribbon, Equinox, and BroadWorks, CBTS integrates functions from the essential to the enhanced:
Telephony essentials
- PSTN connectivity
- E911
- Fax
- Anti-spam
- Caller ID
- Amazon Web Services connectivity (supporting custom call routing and AI tools)
Business communications tools
- Unified Communications as a Service (UCaaS) platform integrations
- Microsoft Teams and Cisco Webex integration
- Voice and video SIP calling
- Chat
- SMS
- Call recording
- Conferencing
- Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaaS) integrations
- Webex Contact Center, Five9, and CBTS CXsync integration
- Enhanced call routing
- Call center monitoring and management
- Remote and hybrid solutions
- Quality assurance
Third-party enablement
- Genesys, Twilio, Pindrop, and more
- Additional functionality through third-party services
- Bring-your-own-carrier
Comprehensive support
- Consistent, universal dial plan
- Location-independent
- Robust continuity and disaster recovery planning
- Flexible, powerful SIP trunking
Read more: Explore the Universal SIP Toolkit in even greater detail with CBTS Senior Director of Solution Engineering Matt Douglass.
Solving the pain points of modern enterprise SIP calling
Increasingly complex voice environments demand complete, long-term solutions. The Universal SIP Toolkit is built specifically to address the toughest challenges of large-scale, modern enterprise phone systems, namely:
Platform integration
Challenge: To achieve the necessary functionality, enterprises must adopt a suite of separate communication platforms. These are provided by different vendors and are not built to integrate, leading to overlaps, conflicts, and gaps.
Solution: The Universal SIP Toolkit is an interconnected, compatible ecosystem, backed by expert solution engineering from CBTS. CBTS leverages its experience to help you build a custom environment optimized to provide the features you need—whether your healthcare organization requires faxing, or your call center requires in-depth data analytics—and seamlessly unified across your enterprise.
Reliability
Challenge: SIP calling is reliant on network bandwidth for call quality and performance. Service can vary widely across regions, increasing the potential for failures as your organization grows. Interruptions and outages can create an inconsistent, frustrating experience for both employees and customers.
Solution: Expert SIP trunking leverages existing network infrastructure, including SD-WAN for distributed workforces, to optimize voice traffic for call quality and reliability. Moreover, CBTS supports you with robust continuity planning and disaster recovery strategies, including failover options for regional outages and backup resources in the event of a catastrophe. With interconnected, centralized telephony management, your business can maintain a consistent presence for both employees and customers.
Scalability
Challenge: Complex enterprise voice systems are challenging to expand due to regional variations in Internet and telephone providers. Even without geographical concerns, platforms may have varying license limits or seats or may create compatibility issues at certain scales. Add to that the simple logistics of adding more clients, desk sets, voice lines, phone numbers, and more, and scaling up can present significant hurdles—especially if your technology department is stretched thin or lacks expertise in SIP calling solutions.
Solution: The flexible technology core of the Universal SIP Toolkit, backed by CBTS engineering expertise, can accommodate enterprises of any size. Support from CBTS simplifies adding or changing users and services, and the Toolkit’s curated ecosystem ensures seamless integration. The adaptability of the Toolkit enables enterprises to match service levels to needs, making it easy to access assistance with designing, configuring, and deploying additions to the phone system. In addition, CBTS’s far-reaching vendor relationships pay dividends as you spin up satellite locations or empower remote workers.
Cost efficiency
Challenge: Assembling piecemeal communications solutions will likely lead to redundancies and overpayments. With limited ability to “mix and match” platform features and less transparency into their communications software ecosystem, most enterprises often find themselves duplicating functionality and paying full price for a solution that is far larger than they need. For example, the UCaaS solution your office already uses may include basic contact center functionality but lack one key feature that will force you to adopt an entirely separate CCaaS platform.
Solution: The Universal SIP Toolkit offers a holistic, streamlined alternative to ad hoc point solutions. Working alongside CBTS, your teams can build the ideal solution for your business needs from the wide range of functionality offered by CBTS partners. Complete visibility and extensive customization options ensure controlled costs and maximum value.
Read more: Five contact center operations trends shaping CCaaS in 2025
Future-proof your enterprise communications and SIP calling infrastructure
Modern commerce has been trending toward a digital-first approach for some time now, and enterprises can only benefit by aligning with this trend with a comprehensive digital communications strategy.
With decades of experience in enterprise communications and long-standing partnerships with industry leaders such as Webex and Microsoft, CBTS is the partner you need to move your business communications forward. CBTS works with you to gain a deep understanding of your organization and its communications needs. Then, our experts deliver a tailored solution with end-to-end support through implementation and ongoing maintenance.
Contact CBTS today, and begin building your modernized communications ecosystem intentionally.
