this is the archive page

Top considerations for Coronavirus contingency planning

Contingency planning during the Coronavirus outbreak

As the Novel Coronavirus Disease of 2019 (COVID-19) continues to spread globally, it’s crucial for enterprises to have plans in place to both safeguard employees and continue serving shareholders. From travel restrictions, to remote work policies, to employee wellness, businesses need to create a contingency plan, provide guidelines, and communicate the plans and policies to employees and clients in a timely and transparent manner.

A robust contingency plan must address both the needs of the company and the needs of its employees and customers in a way that protects people and maintains stability and productivity.

Components of an Effective Contingency Plan

  1. A robust contingency plan must address both the needs of the company and the needs of its employees in a way that allows business to continue without putting employees, partners, and clients at risk of infection. Define the standard line of communication for executive leadership.
  2. Communicate this plan to employees in a timely and transparent manner.
  3. Build an explicitly stated travel policy that can be circulated throughout the organization, including any bans or freezes on non-essential travel.
  4. Develop operational contingency plans to support customers by shifting internal workloads to meet client needs.
  5. Fine-tune company policies on remote working standards and set aside the necessary resources for remote employees to perform their duties from home.
  6. Encourage proper hygiene practices to reduce risk of infection, including regularly washing hands for at least 20 seconds. It may also be prudent to review employee healthcare benefits to verify what treatments are covered.
  7. Share accurate information from credible resources (Centers for Disease Control, state and federal public health agencies) with employees to keep them informed.
  8. Keep open lines of communication with local, state, and federal agencies. Ask for updates and pass this information off to the rest of your organization.

Enabling Remote Communications

The right tools and programs can make the key difference in coordinating departments and teams across multiple remote locations. You can start by reaching out to your service provider to talk through available remote meeting solutions based on your current technology. Partnering with external providers and leveraging their expertise to find the ideal solution is the best way to enable an effective remote work system for your organization.

Helpful Tools for Remote Work

  • Video and audio conferencing: Available to many modern organizations, video and audio conferencing technology allows teams to meet remotely and from any device, including laptops and smart phones.
  • Simultaneous ring: This feature allows a single phone number to ring up to ten devices simultaneously. Answer confirmation is also available, which indicates to the receiving party or parties that the call is for work purposes.
  • Remote worker call centers.
  • VoIP-based softphones.
  • Collaboration applications: Bring together messaging, file sharing, video meetings, white boarding, calling and other tools.

With careful planning and preparation, as well as close cooperation with the expert providers of your telecommunications technology, your enterprise can weather the storm of the Coronavirus outbreak without compromising employee health or client satisfaction.


Case Study: Network upgrade improves customer engagement

Synopsis: CBTS recently conducted a network upgrade for an auto retailer by implementing Network as a Service (NaaS). As a result, the auto retailer experienced a significant cost savings of approximately 55 percent. Read this article to learn about more results the retailer enjoyed and other benefits of NaaS.

Customer satisfaction is a principal performance indicator for service centers. However, it becomes increasingly difficult to satisfy customers when the necessary technological and equipment support is not provided. An old and unreliable network infrastructure means that prospective customers will struggle to contact the service center, and when they do, the quality of both the call and customer engagement is compromised.

A network upgrade from CBTS provides a reduction in network downtime, an improvement in customer engagement, and access to vital customer data and analytics.

Network challenges for service centers

Multi-site service centers that run on outdated networks are bound to face a number of challenges.

CBTS recently worked with a service center client whose legacy equipment was being run on a copper network and could no longer efficiently serve its 103 locations. Constant network outages resulted in numerous lost business opportunities as prospective customers could not get in touch with the client while their resources were being expended to keep the network online.

Additionally, because of the obsolete nature of the technology the client was operating with, modern amenities were not available. A network upgrade was required to not only stabilize but enhance the network.

CBTS NaaS offers a wide range of solutions

Network as a Service from CBTS offers businesses a flexible avenue to expand, secure, and maintain their networks. It provides hardware upgrades, the ability to connect multiple locations seamlessly, 24x7x365 support, and more.

By leveraging the CBTS NaaS solution, service centers looking to revamp their network infrastructures stand to benefit from the following:
 
  1. A network that seamlessly connects multiple locations and integrates existing data centers, ensuring that there is no downtime during the transition period.
  2. Cutting-edge equipment and technology that is reliable, cost-effective, and easy to maintain.
  3. Improved Wi-Fi network for visitors, making it easy to gather valuable customer data.
  4. A cloud-based infrastructure that moves the business from a CapEx to an OpEx financial model.
  5. Prevents future technology obsolescence by incorporating hardware refreshes in the product lifecycle.
  6. Frees IT support staff to focus on innovation instead of managing a failing network.

Impact of network upgrade on the client’s business

CBTS upgraded the client’s technology with our NaaS solution to provide their business with an ultramodern network managed and supported by CBTS. Voice calls and wireless services are more reliable and of higher quality, downtime across all branches has been reduced by 10 percent, and approximately 55 percent has been saved in operational expenses.

While waiting to be attended to, visitors get to enjoy Wi-Fi services; this allows the service center to gather valuable customer data and analytics such as how much is gained (or lost) depending on what time the store opens and closes. Data like this can be used to optimize service delivery, improve customer engagement, and increase customer satisfaction.

Furthermore, by selling advert spaces on the customer authentication page to vendors, the client generates even more revenue. The authentication page can also be used to provide customers with information on promotional offers, new locations, and so on.

Conclusion

CBTS NaaS helped upgrade this service center’s network from copper-based equipment with unreliable voice call services to a modern cloud-hosted infrastructure that seamlessly connects hundreds of locations. The solution is not only superior, it requires less time and resources to maintain. It provides a means to generate further income, and it allows the client to collect and leverage customer analytics.

The client’s IT staff now has complete visibility into their network with a centrally managed dashboard and has 24x7x365 support from CBTS expert engineers for all of their locations nationwide.

SD-WAN removes network-related barriers

As organizations evolve in the era of digital transformation, they often discover that the networks that have driven their business forward in the past are now slowing them down. They know they need to replace the hodgepodge of systems they’ve accumulated over time that are creating network barriers with a solution that’s more integrated, more efficient, and easier to manage.

For many, that means migrating to the cloud, which can create additional network strains.

To stay competitive, distributed organizations are looking to SD-WAN to overcome today’s branch network challenges of expensive bandwidth, infrastructure complexity, and rigid architectures.

 
Companies that want to avoid the challenges of cloud migration should consider upgrading their network strategy and design with an SD-WAN solution that is:

 

  1. Optimized for cloud performance both now and in the future.
  2. Configured to maximize the efficiency of existing hardware throughout the migration to cloud services.
  3. Offered as a managed service to free in-house IT staff from the day-to-day network management, maintenance, and troubleshooting. This allows internal IT resources to focus on core initiatives and innovate on a modernized infrastructure.
 
 

SD-WAN alleviates top networking concerns

SD-WAN addresses our clients’ top networking issues as it provides a centralized network that optimizes cloud computing, improves security, and increases visibility in a single solution. SD-WAN also lowers bandwidth costs.

Backed up by superior engineering, CBTS SD-WAN adopts a transformational approach to simplify branch office networking, assure optimal application performance, and overcome existing network barriers.

How SD-WAN overcomes your network barriers

Our purpose-built enterprise solution allows businesses to:

  • Address performance issues where latency, distributed data sources and applications, and broad access to systems across locations, devices, and geographies may all come into play.
  • Deliver high performance for the next-generation of business applications.
  • Innovate and transform business outcomes with enhanced real-time operations and business agility.
  • Eliminate capEx, the traditional capital investment in IT infrastructure.
  • Leave behind the complexity and high costs associated with building, sourcing and supporting high performance and leading-edge technology.
  • Pay less for an agile, high-performance network.

Why SD-WAN as a managed service is the solution

The simplicity and cost advantages of SD-WAN make it an excellent candidate for cloud-based fully managed services, even at the enterprise level.

When you partner with a managed SD-WAN provider, you hand off a substantial volume of networking duties to CBTS experts who design, implement, manage, and monitor your remote-office networking 24x7x365.

Managed SD-WAN from CBTS helps enterprises move beyond MPLS connectivity to overcome network barriers. Our experts have decades of experience with data centers, networking technologies, and enterprise-level IT challenges. With every enterprise embracing big data, machine learning, and advanced analytics to survive disruptive threats, the fully managed option can give your company a computing edge.

Pairing our SD-WAN solution with our expert support makes for a white-glove solution package that is tailored to meet your business needs.

How to choose the right SD-WAN provider for your business

The adoption of cloud technologies, such as SD-WAN, requires a comprehensive strategy along with the trust and reassurance of a proven IT partner.

Look for a partner with all of these capabilities:

  • Ability to assess your existing network and develop a customized technology roadmap that addresses both your organization’s current needs and its future business goals.
  • Support for both wired and wireless technologies as well as public and private transport.
  • Cloud management that enables remote provisioning and global management from a single central location.
  • Intelligent load balancing that uses all available bandwidth in the most efficient way.
  • 24/7 monitoring that detects bad links and steers traffic for optimal network and application performance. Reports on application performance and links for SLA adherence.
  • The ability to build sophisticated business rules and routing policies.
  • The ability to let clients shift between managing all or just some infrastructure depending on current needs.
  • Broadly certified engineers who can  perform routine implementation and monitoring, and future proof a network by designing a cloud migration strategy that maximizes efficiency of existing hardware on the way to the cloud. Our certified engineers will also suggest new technologies based on the latest certifications.
  • A portfolio of providers that lets the partner choose the right vendor-neutral mix of solutions for a customer’s specific business needs.
  • A utility pricing model based on a flat monthly fee for easy budgeting and planning.
 
Together with IDG Research, CBTS recently surveyed IT decision makers on SD-WAN. Do you know where you stack-up? This whitepaper gives you not only the stats, but also the solution to removing network-related barriers. To learn more about CBTS SD-WAN, request a free consultation or Proof of Concept conversation.

 

 

CBTS introduces new cloud calling solution

CBTS is pleased to introduce Cloud Calling, a complete cloud-based calling solution powered by Cisco.

Cloud Calling features

Cloud Calling is a comprehensive service with full cloud-PBX and mobility features. It enables organizations to expand and migrate an existing on-premise deployment into a cloud environment.

This cloud calling solution provides multisite capabilities and global reach for small, midmarket, and enterprise organizations while minimizing the complexity associated with moving into the cloud. It supports a wide range of Cisco IP Phones combined with the latest collaboration technologies–Webex Meetings and Webex Teams.

The CBTS Cloud Calling offering includes calling, meetings, and team collaboration under a single subscription model.

Collaborate efficiently with Cisco Webex Teams

 

Cisco Webex Teams is a collaboration tool that includes video, messaging, screen sharing, spaces, whiteboarding, and much more.

Webex Teams is included, adding rich unified communications and team collaboration services.

Leverage Cisco Webex for meetings

Cisco Webex Meetings provides unmatched video quality and delivers a seamless meeting experience from any device, anywhere. Webex Meetings is offered as an integrated add-on to provide the world’s most popular and premium conferencing experience.

Receive world-class support

As part of our secure and scalable Cloud Calling offer, you receive:

  • Global delivery and support. Ubiquitous services and functionality regardless of location. Ideal for multisite businesses.
  • A cloud migration path. Augment on-premise PBX solutions and build a gradual cloud migration to easily scale your business.
  • Extensive support. From onboarding, activation, through ongoing 24x7x365 monitoring, management, maintenance, and training our CBTS experts are here for your business.
Cloud Calling by CBTS: Get the best solution for your business

Cloud Calling offers multiple benefits

A fully managed cloud calling solution platform helps you:

work globally icon

Work Globally
Our Cloud Calling offer is built to support multisite and global multi-national networking requirements.

control investment costs icon

Control Investment Costs
Reduce technology and operational cost and complexity, and gain a more agile, intuitive way to work.

scale up or down icon

Scale Up or Down
We offer flexible Cloud Calling solution deployments that scale to meet the needs of enterprises of every size.

reduce time to onboard icon

Reduce Time to Onboard
Start using your new solution quickly and easily.

Remain competitive with CBTS

Cloud Calling by CBTS is the solution for any business that needs and wants to remain competitive in today’s ever-changing digital landscape.

CBTS couples vast technical expertise with flexible unified communications and collaboration solutions to drive successful business outcomes, mitigate risks, improve operational efficiency, and reduce costs for our clients.

“Our clients expect to use professional communications technology that easily integrates with their business applications and workflows. Cloud Calling provides the flexibility and value that will allow clients to communicate and collaborate more efficiently in order to drive business outcomes.

The addition of Cloud Calling, in combination with our existing portfolio of Unified Communications solutions, allows CBTS to fully meet the needs of organizations ranging from startups to Fortune 500 enterprises.”

Greg Samuels
Senior Director, Cisco Sales Practice
CBTS

Future-proof your business today with Cloud Calling by CBTS.

Our secret to success: Our people

There is no doubt that people are the key asset to any organization’s success. Even in today’s technologically driven world, it is still the human assets that differentiate an organization from its competitors.

At CBTS, our people bring considerable value through sharing their deep expertise, experience in nearly every industry vertical. Our people have a total of 2,800+ certifications. Needless to say, our people are equipped to transform any business, including our own.

But the real magic is that our people share the same drive, focus, and serious commitment to our clients’ success as our clients hold for themselves.

So, what do our people think about the value that they provide?

Chris DeBrunner, Director – Tools, Delivery & Operations

Chris started at the service desk 19 years ago and worked his way up through tools. He had several jobs inside of the compute space. Now he and his team focus solely on the tools that we use to support our clients. His team monitors and supports approximately 50,000 devices daily. This adds up to 1.5 million device components and over a half million interfaces. His team also intercepts 500 million logs every 30 days.

“Our tools provide insights and access to the engineers that work on client gear, making sure that we are delivering, and the environment is delivering for the client.”

Kevin Muldoon, Senior Director – Cloud Transformation

Kevin started in IT consulting and application development. He was fortunate to work with large corporations as well as startups. Before joining CBTS, he worked for Microsoft managing commercial software across the globe. Kevin’s team focuses on cloud transformation and assists our clients with their cloud migrations and data center transformations.

“I think the most critical value that we provide is simplification. Our goal is to enable clients to adopt new products, new technologies, new services, to build a foundation, and let the client focus on doing business-critical work.”

Jim Vorwold, Vice President – Service Delivery & Operations

Jim began his career in product management and rapidly advanced to program management, up through sales, sales engineering, engineering, and solution design. Today, he oversees a team that supports the cloud business, the communications business, and three major programs within CBTS.

“Clients entrust us with their infrastructure–the crown jewels for any business. So, basically, we are running their business for them.”

Darrin Manning, Senior Director – Cloud Operations

Darrin’s career has taken him from IT support to the TelCom industry. He is a 15 year veteran of CBTS.

“Our clients depend on their IT systems to run their business, to deliver their service to their customers. And we ensure that they can do that on a consistent basis.”

Hope Thackery, Director – Security Programs

Hope has an international privacy certification and ensures that CBTS improves the maturity of our security program every year.

“Clients are often visibly relieved when they hear about the security we have, and they know that we speak the language that their auditors are going to use.”

Dusty Baker, Manager – Network Technical Operations

Dusty works on a number of devices including Cisco, Brocade, and 40 Gate. He also works on a lot of technologies like Route Switch, Firewall, IPS, Load Bouncing, and Wireless. His team spends their time designing, analyzing operations, and tailoring solutions to meet the needs of our CBTS clients.

“We’re here for our customers 24/7. Our job is to make our clients look good to their customers.”

Keith Talbot, Director – Service Management

Keith’s professional background is in IT operations, architecture, and service delivery.

“We manage all the services so that our clients have a seamless experience across all of the products they purchase.”

Daniel Tackett, Cloud Engineer III

Daniel works in between day one and day two operations. His team is responsible for design, implementation, RDS, and transition hand-over to second-day ops. He makes sure there is a smooth transition between the two shifts.

“Our impact is no impact. We set up environments to go weeks to months with no incident. And our regular check-ins help make sure everything’s going smooth, or see if there’s anything that needs to be updated.”

Susan Artz, Enterprise Solution Architect

As a part of the sales process, CBTS brings in the SAs, like Susan. SAs discover, create, design and build long-term solutions before transitioning them over to operations.

“Our work alleviates the pressure of ongoing management and maintenance. Clients can count on us to maintain their environment, monitor it, keep it up and available.”

CBTS experts have you covered

At CBTS, our people are our experts.

Our people have unmatched experience and qualifications in the solutions that help our clients stay future-proof. They have leveraged their skills and education to solve our clients’ needs for:

  • Cloud
  • Data Center
  • Compute Storage
  • Data Protection
  • Infrastructure
  • Networking
  • Windows
  • Unix
  • Linux
  • Collaboration Technologies
  • IT Staffing

Our cloud engineers are highly trained in and certified experts in the Azure, AWS, and Google Cloud platforms. Our full stack developers focus on fixing problems with code and system administration.

Aside from how knowledgeable our teams are, they are exceptionally proficient at taking care of your business like it was their own.

“Clients know their business. They shouldn’t have to worry about the technology. That’s what we’re here for.”

Joe Hoover
Network Engineer IV

CBTS takes you inside HPE’s Executive Briefing Centers

Hewlett Packard Enterprise (HPE) and CBTS have partnered to bring customers an experience like no other. The two organizations supply a thorough understanding of business value via design engineers and subject matter experts through regular briefing events at HPE Executive Briefing Centers (EBCs).

Participants receive the maximum value for the time they invest in attending by engaging with HPE technology solutions through in-person demonstrations and discussions.

Executive Briefing Center events address your pain points

1. Analyzing all the available information


A CBTS account executive is a customer’s point of contact at an EBC event.


Customers complete a profile so that speakers and discussion leaders can address specific questions and interests. This unique, customer-centric approach provides a comprehensive benefit to each visitor.

Executive Briefing Center events are beneficial for both new and existing customers. First, they provide immediate access to the HPE product portfolio. Second, these events feature product managers, engineers, and subject matter experts who work with these solutions on a daily basis.

2. Deciding which technology is best for the business

There are many different technology solutions available for businesses, and choosing the right one can be daunting.

Technology such as servers, storage, services, and networking are always changing and evolving. Most customers want a solution that will provide a measurable return on investment.


CBTS and HPE experts are well-versed in helping businesses determine the technology that works best for their company.


These trained professionals:

  • Provide information on current HPE products.
  • Provide an exclusive first look at the HPE technology roadmap.
  • Discuss how CBTS and HPE together can drive improved business outcomes while accelerating time to value.

Through Executive Briefing Center events, the HPE EBC team covers the complete HPE solution portfolio in just two days with beneficial insight into product features, benefits, and use cases.

Attendees leave better informed and empowered to make the best technology platform decisions for their business.

Executive Briefing Center events provide hands-on experience

Sometimes the best way to learn is by doing.

At Executive Briefing Center events, customers work side by side with HPE engineers and subject matter experts in an interactive forum that combines engineering design with specific customer application. Customers receive the exact information they want and need through this direct communication and interaction. In addition, comprehensive presentations and demonstrations highlight product and service applications and capabilities.

These Executive Briefing Center events are held throughout the year.

For more information, please contact Nicole Wayne at nicole.wayne@cbts.com.